Shangri-La Surabaya Surabaya, IDN - Best Price Guarantee

Room type	Options	Nightly price	Book
Deluxe Room, 1 King Bed Room with view 35 square metres 1 King Bed Room sleeps 3 guests (up to 2 children) Room cleanliness: Wonderful! 4.5 1 King Bed 377-sq-foot room with city views Relax - In-room massage available Internet - Free WiFi and wired internet access Entertainment - 49-inch Smart TV with premium channels Food & Drink - Refrigerator, electric kettle, 24-hour room service, and free bottled water Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead Practical - Safe, iron/ironing board, and desk; rollaway/extra beds available on request Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning Accessibility - Hand-held showerhead Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin Need to Know - Housekeeping on request Smoking And Non-Smoking Room/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Other room types
Executive Suite Room with view 84 square metres 1 King Bed Room sleeps 3 guests (up to 2 children) Room cleanliness: Wonderful! 4.5 1 King Bed 904-sq-foot room with city views Layout - Bedroom, living room, and dining area Relax - In-room massage available Internet - Free WiFi and wired internet access Entertainment - 49-inch Smart TV with premium channels Food & Drink - Refrigerator, free minibar items, electric kettle, and 24-hour room service Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead Practical - Safe, iron/ironing board, and desk; rollaway/extra beds available on request Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning Accessibility - Wheelchair accessible Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin Need to Know - Housekeeping on request Smoking And Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Horizon Club Executive 1 King Room with view 49 square metres 1 King Bed Room sleeps 3 guests (up to 2 children) Room cleanliness: Wonderful! 4.5 1 King Bed 527-sq-foot room with city views Relax - In-room massage available Internet - Free WiFi and wired internet access Entertainment - 49-inch Smart TV with premium channels Food & Drink - Refrigerator, free minibar items, electric kettle, and 24-hour room service Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers Practical - Safe, iron/ironing board, and desk; rollaway/extra beds available on request Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning Accessibility - Wheelchair accessible Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin Need to Know - Housekeeping on request Smoking And Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Deluxe Room, 2 Single Beds Room with view 35 square metres 2 Twin Beds Room sleeps 3 guests (up to 2 children) Room cleanliness: Wonderful! 4.5 2 Twin Beds 377-sq-foot room with city views Relax - In-room massage available Internet - Free WiFi and wired internet access Entertainment - 49-inch Smart TV with premium channels Food & Drink - Refrigerator, electric kettle, 24-hour room service, and free bottled water Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead Practical - Safe, iron/ironing board, and desk; rollaway/extra beds available on request Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning Accessibility - Wheelchair accessible Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin Need to Know - Housekeeping on request Smoking And Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Horizon Club Deluxe 1 King Room with view 35 square metres 1 King Bed Room sleeps 3 guests (up to 2 children) Room cleanliness: Wonderful! 4.5 1 King Bed 377-sq-foot room with city views Club/Executive Level - Light refreshments, internet access in the lounge, separate check-in location, and 1 hour of meeting room use (subject to availability) Relax - In-room massage available Internet - Free WiFi and wired internet access Entertainment - 49-inch Smart TV with premium channels Food & Drink - Refrigerator, free minibar items, electric kettle, and 24-hour room service Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead Practical - Safe, iron/ironing board, and desk; rollaway/extra beds available on request Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning Accessibility - Wheelchair accessible Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin Need to Know - Housekeeping on request Smoking And Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Executive Room, 1 King Bed Room with view 49 square metres 1 King Bed Room sleeps 3 guests (up to 2 children) Room cleanliness: Wonderful! 4.5 1 King Bed 527-sq-foot room with city views Relax - In-room massage available Internet - Free WiFi and wired internet access Entertainment - 49-inch Smart TV with premium channels Food & Drink - Refrigerator, electric kettle, 24-hour room service, and free bottled water Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead Practical - Safe, iron/ironing board, and desk; rollaway/extra beds available on request Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning Accessibility - Wheelchair accessible Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin Need to Know - Housekeeping on request Smoking And Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price
Deluxe Room - Playful Staycation Room with view 1 King Bed Room sleeps 3 guests (up to 2 children) Room cleanliness: Wonderful! 4.5 1 King Bed Overlooking the city Relax - In-room massage available Internet - Free WiFi and wired internet access Entertainment - 49-inch Smart TV with premium channels Food & Drink - Refrigerator, electric kettle, 24-hour room service, and free bottled water Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, shower, bathrobes, and slippers Practical - Safe, iron/ironing board, and desk Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning Accessibility - Wheelchair accessible Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin Need to Know - Housekeeping on request, no rollaway/extra beds available Non-Smoking Connecting/adjoining rooms can be requested, subject to availability		Select dates to see price

Hotel Amenities

Lift
Fitness facilities
Hair salon
ATM/banking
Concierge services
Gift shops or newsstand
Total number of rooms - 368
Number of floors - 17
Conference space
Coffee/tea in common areas
Breakfast available (surcharge)
Laundry facilities
Garden
Health club
Nightclub
Children's pool
Safe-deposit box at front desk
Multilingual staff
Picnic area
24-hour front desk
Business centre
Porter
Express check-out
Dry cleaning/laundry service
Limo or Town Car service available
Full-service spa
Spa treatment room(s)
Steam room
Sauna
Wedding services
Express check-in
Designated smoking areas
Pool umbrellas
Tours/ticket assistance
Free WiFi
Year Built – 1995
Free area shuttle
Number of restaurants - 5
Conference space size (feet) - 17255
Conference space size (meters) - 1603
Number of meeting rooms - 14
Tennis on site
Waterslide
Number of outdoor pools - 1
Number of spa tubs - 1
Conference centre
Outdoor tennis courts - 3
Snack bar/deli
Parking (limited spaces)
Free self parking
Valet parking (surcharge)
Number of bars/lounges - 1
Number of poolside bars - 1
Number of coffee shops/cafes - 1
Luggage storage
Free pool cabanas
Pool sunloungers
Terrace
Children's club (free)
Electric car charging station
Water dispenser
Vegetable garden
Ballroom
Banquet hall
Children's games
Lifeguard on site
Vegetarian breakfast available
Organic food
Locally-sourced food on site (80% or more)
At least 80% of all lighting comes from LEDs
Vegan menu options available
Vegetarian menu options available
No single-use plastic soft drink bottles
No single-use plastic stirrers
Biodegradable/compostable stirrers
No single-use plastic straws
Biodegradable/compostable straws
No single-use plastic water bottles
Reusable cups only
Reusable tableware only
Water-efficient showers only

Family Friendly Amenities

Number of outdoor pools - 1
Children's pool
Waterslide
Free WiFi
Soundproofed rooms
Outdoor tennis courts - 3
Children's club (free)
Free area shuttle
Snack bar/deli
Laundry facilities
Playground on site
Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Languages spoken

English
Indonesian

Parking

Free self parking , Valet parking (surcharge) , Parking (limited spaces)

Room Amenities

Shangri-La Surabaya offers 368 air-conditioned accommodations with safes and complimentary bottled water. 49-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Air conditioning
Television
Wheelchair accessible
Fridge
Daily housekeeping
Hypo-allergenic bedding available
Phone
Private bathroom
Bathrobes
Free toiletries
Hair dryer
Iron/ironing board
In-room safe
Room service (24 hours)
Desk
Soundproofed rooms
Turndown service
Free bottled water
Premium TV channels
Bidet
Blackout drapes/curtains
In-room massage available
Slippers
Cable TV service
Free WiFi
Free wired Internet
TV size 49
TV size (measurement) inch
Connecting/adjoining rooms available
Electric kettle
Towels provided
Linens provided
Number of bathrooms: 1
Smart TV
Number of beds 1
Housekeeping on request
Free tea bags/instant coffee
Soap
Shampoo
Toilet paper
Eco-friendly cleaning products provided
Eco-friendly toiletries
LED light bulbs
Recycling
Restaurant dining guide
Wheelchair-width doorways
Toothbrush and toothpaste available
Change of towels (on request)
Change of bed sheets (on request)
Energy-saving switches

Where to Eat

Buffet breakfasts are available for a surcharge between 6:00 AM and 10:00 AM on weekdays.

JAMOO - This restaurant serves breakfast, lunch, and dinner.

Nishimura - This restaurant serves lunch and dinner. Open daily.

Sapore Osteria - This restaurant serves dinner only. Open daily.

Shang Palace - This restaurant serves lunch and dinner. Open daily.

Desperados Bar & Grill - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Late night fare is available from 24-hour room service.

Nearby Things to do

Golfing nearby
Playground on site
Tennis lessons on site
Yoga classes/instruction on site

Spa Services

Body treatments
Facial treatments
Number of treatment rooms 6
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Sauna in spa
Spa tub in spa
Massages
Hot stone massage
Swedish massage
Steam room in spa
Reflexology

Accessibility

Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair accessible (may have limitations)
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible meeting spaces/business centre
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in stairways
Wheelchairs available on site
Well-lit path to entrance

Information missing or incorrect? Tell us! Opens in a new window

Hotel Policies

Check-in

Check-in time starts at 2:00 PM

Minimum check-in age is: 17

Check-in time ends at midnight

Check-out

Check-out time is noon

Payment types

Children and extra beds

Children are welcome.
Rollaway/extra beds are available for USD 450000.0 per night.
Cribs (infant beds) are not available.

Pet Policy

No pets or service animals allowed

You need to know

The listed child breakfast fee applies to guests age 11 and younger.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

No cots (infant beds) available

Service animals not allowed

Debit cards

Staffed front desk

Carbon monoxide detector

Smoke detector

Security system

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is available for guests

Masks are available for guests

Gloves are available for guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is available

Property follows a brand or regulatory agency's sanitisation guidelines Shangri-La Cares (Shangri-La)

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are available

Individually wrapped food options are available for breakfast

Individually wrapped food options are available for lunch

Individually wrapped food options are available for dinner

Individually wrapped food options are available through room service

gap period enforced between guest stays 24 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Guest accommodation is sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are available

Masks are compulsory at the property

Contactless food service / room service is available

Reservation is not required for facilities on site

Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)

Mobile key entry is not available

Food service has been amended for enhanced safety

Humane animal treatment

Guest education on local ecosystems and culture

Comprehensive food waste policy

Comprehensive recycling policy

Fees

Optional extras

Fee for buffet breakfast: approximately USD 24.63 per person
Valet parking fee: USD 5 per day
Rollaway bed fee: USD 450000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

Hotel Shangri-la Surabaya
Shangri-la Hotel Surabaya
Shangri-la Surabaya
Shangri-la Surabaya Hotel
Surabaya Shangri-la
Surabaya Shangri-la Hotel
Shangri La Surabaya
Shangri-La Hotel Surabaya Java
Surabaya Shangri La
Shangri-La Surabaya Hotel
Shangri la Hotel Surabaya
Shangri-La Surabaya Surabaya
Shangri-La Surabaya Hotel Surabaya

We should mention

Pool access available from 6:00 AM to 8:00 PM.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

No pets and no service animals are allowed at this property.

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Information missing or incorrect? Tell us! Opens in a new window

Shangri-La Surabaya

Grid of 74 images

Choose your room

Please fix the following errors to continue:

Please enter a check-in date

Please enter a check-out date

Please provide the ages of children below

Please enter your travel dates like this: d/M/yyyy

Get an overview of this hotel
Luxury hotel with 5 restaurants and a full-service spa

Popular property highlights

Languages spoken

Shangri-La Surabaya

Hotel Amenities