6/10 Okay
Darren
Travelled with family
26 Dec 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing Stay at Comfort Inn & Suites Murrieta Temecula Wine Country
Our recent stay at the Comfort Inn & Suites in Murrieta was unfortunately overshadowed by a negative experience. We were excited to enjoy the pool and spa, but neither was heated. When we asked the front desk to turn up the spa heater, the response was dismissive. The woman at the desk rudely told us, “92 is good enough,” then walked away while openly talking poorly about us, which was both unprofessional and unnecessary.
This interaction left us feeling unwelcome and uncomfortable. To make matters worse, we spoke to the desk manager the following day, who was apologetic about the situation. While we appreciated her understanding, it didn’t improve our experience since we were already checking out.
It’s disheartening that one rude staff member could ruin what could have been an enjoyable stay. We hope the management addresses this behavior, as it’s not reflective of the level of service one expects in hospitality. For now, we’re left disappointed and unsure if we would return.
Darren
Stayed 2 nights in Dec 2024