Having not stayed here since it became the Mole Resort (stupid name), we were very disappointed with how the hotel is now—an afterthought and clearly not a priority. This hotel used to be great, with great quality service, rooms, and food.
However, this venue is now short-staffed in every department, food quality is average, and the rooms are not clean. The check-in was a joke as despite staying in the hotel, we had to walk around the complex to find the check at the bar at the Hub, which is poorly signposted and does not even mention hotel reception. In the main house, you have to walk down the station to the cellar bar each time you want a drink as no staff are around upstairs and join the large queue as again there is not enough staff. The restaurant service is very slow, and shorts and flip-flops are now okay for guests. The loft suite is now above the patio of the cellar bar and is very noisy, with people drinking outside. It was a very disappointing stay, and we will not stay again.