We came inside and asked the guy at the desk if we were at the right address and he said he wasn't sure of the address. We noticed after we asked that a business card with the address was right beside him. We had to wait on the guy at the desk who was on the phone for 15 minutes helping someone. Thats not the issue. After standing there for 15 minutes, after an 8 hr car ride, he says, "you guys good?" No, we aren't good, you havnt checked us in yet. He barely even acknowledged our presence. If he would have just said, ill be with soon as I can that would have sufficed but he basically ignored us until we started getting a little annoyed. 3 other parties were also waiting to be checked in. Very disappointing!