Accommodation near Universal Studios Singapore

Very nice property. Would go back

Very clean , rooms very spacious, staff lovely

Overall, a very good experience staying at the property. However, there isn't a ramp at the front of the hotel for wheelchair bound guest.

We recently stayed at Village Hotel Sentosa as a family with a baby. While the cleanliness of the room was generally acceptable, we felt that some aspects of the facilities and service could be improved. Unfortunately, there was a major water supply disruption during our stay, which made it very challenging—especially with an infant. Initially, we were also informed that baby essentials like a crib and baby bathtub were unavailable, which was surprising given we were traveling with a young child. That said, once we highlighted the safety concerns and raised our feedback, the hotel took steps to address the situation. They offered compensation in the form of a complimentary night and breakfast for two, and they arranged support from their sister hotel to provide the baby items we needed. We appreciate the eventual service recovery, but we believe the experience could have been smoother if these basic needs had been proactively addressed earlier. Also while water shortage to provide the necessary water bottle with water and provide water wipes for temporary water shortage during 7pm which is dinner period. Overall, it was a mixed stay, with room for improvement in guest readiness and responsiveness—especially for families.

Beautiful property with lots of activities

Staying at The Barracks is superb, from the moment you arrive the staff are professional and welcoming. The hotel and pools are immaculate and beautiful, with relaxing terraces and cafe to totally relax at. The rooms are luxurious, perfectly sized with large balconies to escape to with a coffee and good book.