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Hilton Garden Inn Syracuse

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Garden Inn Syracuse

Lounge
Reception
Lobby
One King Bed
Bar (on property)

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Room service
  • Pool
  • Breakfast available
  • Hot tub
  • Gym

Explore the area

Map
6004 Fair Lakes Rd, East Syracuse, NY, 13057
  • NBT Bank Stadium
    9 min drive
  • St. Joseph's Hospital Health Center
    10 min drive
  • Clinton Square
    10 min drive
  • Syracuse, NY (SYR-Hancock Intl.)
    12 min drive

Room options

View all photos for Aqua View

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Aqua View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed

One King Bed

One King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for One King Bed

One King Bed

One King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible

Room, Accessible

Room, Accessible

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

One King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room

Room

Room

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (With Drinks-Snacks)

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 1 King Bed (With Drinks-Snacks)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

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About the area

East Syracuse

Located in East Syracuse, Hilton Garden Inn Syracuse is within a 15-minute drive of Erie Canal Museum and The Oncenter. .This hotel is 6.7 mi (10.7 km) from Syracuse University and 6.7 mi (10.7 km) from Destiny USA.

What's nearby

  • The Oncenter - 10 min drive - 11.5 km
  • Landmark Theatre - 10 min drive - 11.5 km
  • Syracuse University - 11 min drive - 10.8 km
  • Destiny USA - 11 min drive - 10.8 km
  • Carrier Dome - 12 min drive - 11.6 km

Getting around

  • Syracuse Regional Transportation Center - 15 min drive
  • Albany Intl. Airport (ALB) - 129 min drive

Restaurants

  • ‪Pizza Hut - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Taco Bell - ‬3 min drive
  • ‪Burger King - ‬4 min drive
  • ‪Wendy's - ‬4 min drive

About this property

Hilton Garden Inn Syracuse

Hotel with free parking, in the vicinity of Syracuse University
Hilton Garden Inn Syracuse offers 100 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include bathtubs, hair dryers, and toothbrushes and toothpaste.

This East Syracuse hotel provides complimentary wired and wireless Internet access. 42-inch LCD televisions come with digital channels. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 100 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding, and all rooms are furnished with sofa beds. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with bathtubs feature hair dryers and toothbrushes and toothpaste.
Enjoy a range of recreational amenities, including an indoor pool, a spa tub, and a 24-hour fitness center. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services.
Grab a bite to eat at Wild Goose Pub, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are served on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6 AM and 10 AM and on weekends between 7 AM and 11:00 AM.
Wild Goose Pub - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6 AM–10 AM on weekdays and 7 AM–11:00 AM on weekends: USD 15.95 for adults and USD 10.95 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Wild Goose Pub

Things to do

  • 24-hour fitness centre
  • Indoor pool
  • A hot tub

Family friendly

  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Sofa bed

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in reception
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding
  • Sofa bed

Bathroom

  • Bathroom (partially open)
  • Bath
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 42-inch LCD TV
  • TV/satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival
Prior to arrival, you must complete online registration via a secure link
Guests are required to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay, plus a deposit of USD 150.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15.95 for adults and USD 10.95 for children
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Hotel Syracuse
Hilton Garden Inn Syracuse
Syracuse Hilton Garden Inn
East Syracuse Hilton
Hilton East Syracuse
Hilton Garden Inn Syracuse Hotel East Syracuse
Hilton Garden Inn Syracuse Hotel
Hilton Syracuse East Syracuse
Hilton Garden Inn Syracuse Hotel
Hilton Garden Inn Syracuse East Syracuse
Hilton Garden Inn Syracuse Hotel East Syracuse

Hilton Garden Inn Syracuse Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 510 out of 957 reviews" "
Rating 8 - Good. 295 out of 957 reviews" "
Rating 6 - Okay. 81 out of 957 reviews" "
Rating 4 - Poor. 45 out of 957 reviews" "
Rating 2 - Terrible. 26 out of 957 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Travelled with family and small children
Liked: Amenities
Nice stay
Stayed 1 night in Aug 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only complaint is there were no towel bars in bathroom.
Stayed 1 night in Aug 2024

8/10 Good

Jennifer

Stayed 1 night in Aug 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice, clean room. Decent pool and hot tub. Super expensive breakfast that should have been included in the price of the room. Not even free coffee in the morning. The lady who checked us in at 6pm was the same person who checked us out at 10am the next morning. Thats too long of a shift..Hilton needs to do better.
Stayed 1 night in Aug 2024

6/10 Okay

Yvon

Liked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, updated. No complaints at all.
Stayed 1 night in Aug 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked it! Walls are a bit thin and hot tub jets were a bit too high that’s about all we didn’t like. More to like than dislike for sure
Stayed 3 nights in Aug 2024

2/10 Terrible

Asaduzzaman, Toronto

Business traveller
Disliked: Staff & service, amenities
I don’t have any good words for the check-in personnel. I’m travelling with my son 32 years of old and they gave me a room with one king size bedroom. Despite my utmost request he refused to consider to give us a 2 bedroom room. He said it’s not their fault that Expedia made the mistake. He asked me to call Expedia. It was 9:30 pm and I was unable to contact Expedia. The personnel was adamant to do something for us. I never had a worse experience like this. I don’t recommend any body to go to Hilton Inn.
Stayed 1 night in Aug 2024

10/10 Excellent

Lekeisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Erin

Stayed 2 nights in Aug 2024

2/10 Terrible

Patience

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unable to sleep
My stay here at the Hilton has been a horrible stay from the moment that I walked in the staff had no knowledge of what was going on in the property construction is being done on the weekends and we was unaware of it on top of that the refrigerator in my room did not work the TV did not work without assistance. I'm very unhappy with my stay here at the Hilton very unhappy I will send videos of my displeasure if needed. And then on the way out exiting the hotel tiles fell from on top of the roof onto my friend thank God that she didn't get hurt by dodging quickly but there was definitely no yellow tape caution in anybody not to walk in that area and there was debris flying off of the roof while the men were working very unhappy stay
Stayed 1 night in Aug 2024

6/10 Okay

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities
It just seemed run down and not what you would expect with the name Hilton and the cost.
Stayed 1 night in Aug 2024

6/10 Okay

Paul

Stayed 1 night in Aug 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Richard

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Consider there are better options.
Hotel is under construction with no disclaimer when booking. Was told breakfast was complimentary then charged after eating the “non-complementary” food that was mixed in. There are better options.
Stayed 2 nights in Aug 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay here again!
Stayed 1 night in Jul 2024

10/10 Excellent

Norman

Stayed 2 nights in Jul 2024

10/10 Excellent

Nastya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Kiieesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff treated us like family, all around Great stay. No complaints just praise, WE WILL BE BACK.
Stayed 2 nights in Jul 2024

10/10 Excellent

Alan

Stayed 1 night in Jul 2024

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was as expected. Clean & the room was ready when we arrived as promised.
Stayed 1 night in Jul 2024

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!!
Check in was an hour and half late no rooms were clean, little girls at check in were rude as hell, 10 different people trying to call manager and no answer. When we finally got in our room there was 2 pillows for 4 people asked for more but never received. Over all will never stay again!!
Stayed 1 night in Jul 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Syracuse is the halfway point for me to meet with family and Hilton Garden Inn is where we stay each time. We love the hotel and the staff is friendly and responsive.
Stayed 2 nights in Jul 2024