4/10 Poor
Jill
Travelled with family
30 Nov 2024
Disliked: Staff & service, amenities, property conditions & facilities
This was a very disappointing stay. When we arrived at about 4:30pm there was zero staff to be found. No sign on the front desk. No one answering the phone. We know it might be a small staff as it was Thanksgiving but did expect someone. After about 10 minutes there was still no one and about 5 more people came in trying to check in. After about 5 more minutes a young lady came out - showing surprise that so many people were waiting. We told her how long we had been waiting her response was she was in the bathroom. No apolgy or understanding other than overnight us a bottle of water. Several other inconveniences. Front door mostly out of order. Elevator out of order in the morning and we were on 4th floor with very bad knees. Hot tub out of order. Water came out brown in bathroom sink when first turned on. Turkey meal was a nice touch that was maybe good when first put out at 2pm but only luke warm once we got there. Would have been nice to have a sharp knife to slice the turkey rather than just the small plastic knife. I would not recommend this hotel in its current state.
Jill
Stayed 1 night in Nov 2024