It starts with a chatty lady at the desk, too much chat & little action, paperwork should have been handed prior to arrival, she manually entered every piece of info anyone qould ever want to know about a 1 night stay, way overboard, then she gives my wife & i a room right next to the noisy road when others were available. The hotel room was way out dated but adequately clean, curtains were paper thin so light was way too bright, bed was hard & pillows were hard (give me a My Pillow plz). We enjoyed Thermopolis & the city hot springs & will be bak, but not to the Rainbow motel.