Book Yen The hotels

From first appearance, this hotel seems to be clean and fancy. Upon further inspection and a one night stay, there were cockroaches in the room, breakfast was minimal and when scrambled eggs were requested, the staff did not seem to be receptive in taking care of the guests’ needs. Needless to say, scrambled egg was not made, and guest left the dinning area hungry and angry (hangry.)

good

One of the servant serving breakfast had a very bad attitude

We had a very very good stay here for 1 night following a busy few days seeing the sights of northern Vietnam. The Moc dining dinner was one of the best meals we had in Hanoi area. Everthing made fresh for us, smoothies and coffees at breakfast were great too! Huge selection of healthy drinks. The resort is in a random location so it’s very much a place to stay on property but the spa facilities, gym, food and property provided enough to do for a relaxing 2 days. The spa treatments were all priced but much higher end and luxury facilities compared to what I have seen in Hanoi. Gym very new and has daily classes (spin, pilates). We did a sound bath meditation in the beautiful meditation hall. The staff were so helpful and friendly despite the language barrier, they made sure we had a lovely stay.

Good hotel in a convenient location. Some of the staff in front desk don't speak English, making communication a little bit difficult