6/10 Okay
Rita
17 Sept 2024
Disliked: Cleanliness
Poor service and stained mattress / pillows.
When I arrived the receptionist was very friendly. She assisted me in finding re-sale tickets for an attraction I wanted to visit.
When I got to my room the experience was not so good. My mattress was stained, there was no mattress cover on it. I reported this to the receptionist (a different person from the one I met on arrival). She tried to convince me that a sheet is a mattress cover because it covers the mattress! I did not accept this. She was unable to find a spare mattress cover. I requested an extra sheet to put on the bed instead.
The pillows did have covers on them but they were heavily stained. I asked for these to be removed. The spare pillow in the wardrobe had hairs all over the pillow cover so I didn’t use it. There were no spare pillows in the hotel, so I slept for two nights without a pillow.
The room fan had strings of dust hanging off it, I cleaned this myself.
I was informed that housekeeping would correct the mattress/ pillow problems the next day. They did not, in fact they made the matter worst by removing my extra sheet. Rather than dealing with the staff again, I got an extra sheet myself from the laundry cupboard on the corridor.
Apart from the receptionist I met on arrival I found the other staff were unhelpful. They didn’t seem to care about customer service. They were not in uniform. They did not look professional or seem to care about the guest’s experience.
Location is excellent, service and cleanliness was poor.
Rita
Stayed 2 nights in Sep 2024