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Dreams Natura Resort & Spa - All Inclusive

4.5 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Dreams Natura Resort & Spa - All Inclusive

4 outdoor pools, open 8:00 AM to 9:00 PM, pool cabanas (surcharge)
7 bars/lounges, swim-up bar, poolside bar
View from room
7 bars/lounges, swim-up bar, poolside bar
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Bar
  • Hot tub

Explore the area

Map
Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO, 77500
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Xoximilco
    ‪13 min drive‬
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Junior Suite Ocean View Double

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Ocean View Double

  • 52 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

View from room

Junior Suite Ocean View King

  • 52 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Swim-Out King

View from room

Junior Suite Swim-Out King

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Tropical View Double

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Tropical View Double

  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Partial Ocean View Double

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Partial Ocean View Double

  • 52 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Partial Ocean View King

View from room

Junior Suite Partial Ocean View King

  • 52 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim-Out King

View from room

Preferred Club Junior Suite Swim-Out King

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim-Out Double

View from room

Preferred Club Junior Suite Swim-Out Double

  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Partial Ocean View King

View from room

Preferred Club Junior Suite Partial Ocean View King

  • 52 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Swim-Out Double

View from room

Junior Suite Swim-Out Double

  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Double

View from room

Preferred Club Junior Suite Ocean View Double

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite King

  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

View from room

Preferred Club Junior Suite Ocean View King

  • 52 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite - Deal of the Day

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite - Deal of the Day

  • 52 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Tropical View King

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Tropical View King

  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Family Suite Ocean View

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Family Suite Ocean View

  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Master Suite Ocean View

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Master Suite Ocean View

  • 87 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Master Suite Ocean Front

  • 87 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Junior Suite Ocean View

View from room

Family Junior Suite Ocean View

  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Ocean Front Double

View from room

Preferred Club Ocean Front Double

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Double

  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Puerto Morelos

With a stay at Dreams Natura Resort & Spa - All Inclusive in Puerto Morelos, you'll be on the beach, within a 15-minute drive of Moon Palace Golf Club and Arrecife de Puerto Morelos National Park. .This all-inclusive property is 15 mi (24.2 km) from Delfines Beach and 10.7 mi (17.1 km) from Ventura Park Cancun.

What's nearby

  • Arrecife de Puerto Morelos National Park - 1 min walk
  • Xoximilco - 13 min drive
  • Moon Palace Golf Club - 15 min drive
  • Puerto Morelos Beach - 22 min drive
  • Petempich Bay - 22 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬2 min walk
  • ‪The Grill - ‬18 min drive
  • ‪Cusco - ‬18 min drive
  • ‪Lobby Bar - ‬2 min drive

About this property

Dreams Natura Resort & Spa - All Inclusive

Luxury property on the beach, with 4 outdoor pools
Dreams Natura Resort & Spa - All Inclusive offers 553 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down comforters and premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and a complimentary water park with a lazy river and waterslides are featured at the property. 4 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Make yourself at home in one of the 553 air-conditioned rooms featuring free minibar items and Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, 2 spa tubs, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at World Cafe Buffet, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges.

Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto Morelos? This property has 12208 square feet (1134 square meters) of space consisting of a conference center and 3 meeting rooms. Free valet parking is available onsite.
A complimentary manager's reception is offered each day.
World Cafe Buffet - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Bluewater Grill - This poolside steakhouse specializes in barbecue and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Bordeaux (French cuisine) - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Oceana - Overlooking the garden, this restaurant specializes in seafood and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open select days.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball
Ziplining
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Free secured, uncovered self-parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 9 restaurants and 1 coffee shop/cafe
  • 7 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • World Cafe Buffet
  • Himitsu
  • Bluewater Grill
  • Bordeaux (French cuisine)
  • Oceana

Things to do

  • 4 outdoor pools
  • 2 hot tubs
  • Access to nearby outdoor pool
  • Fitness classes
  • Arcade/games room
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Kayaking
  • Lifeguards on-site
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Wine-tasting room
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/games room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Free water park access
  • In-room childcare (surcharge)
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference centre (12208 square feet of space)
  • Meeting rooms - 3

Outdoors

  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • Couples dining
  • No plastic drinking straws
  • No plastic water bottles
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Free cots/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch smart TV

Food and drink

  • Champagne service
  • Coffee/tea filters (reusable)
  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Energy-saving switches
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and access to the heated pool
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Now Natura Riviera Cancun
Now Natura Riviera Cancun Puerto Morelos
Now Natura Riviera Cancun Hotel Puerto Morelos
Now Natura Riviera Cancun Hotel

Dreams Natura Resort & Spa - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 717 out of 1403 reviews" "
Rating 8 - Good. 319 out of 1403 reviews" "
Rating 6 - Okay. 156 out of 1403 reviews" "
Rating 4 - Poor. 113 out of 1403 reviews" "
Rating 2 - Terrible. 98 out of 1403 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

HELEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great
Stayed 3 nights in Oct 2024

6/10 Okay

Leah

I came here for a solo R&R trip and because I was alone, it felt like I got less attention and service from the staff. Additionally, the food options for room service and World Cafe are severely lacking and mediocre quality. Preferred club is the only way to go here in my opinion. The steak at Bluegrill and Bordeaux were excellent. The spa is a must experience. Tony gave me an amazing deep tissue and facial. While the trip was not a bust, I likely wouldn’t come here a second time. I would definitely visit the spa again though!
Stayed 3 nights in Oct 2024

10/10 Excellent

Chen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort.
Stayed 3 nights in Oct 2024

10/10 Excellent

Alexis

Stayed 3 nights in Sep 2024

8/10 Good

Yanelys

Stayed 3 nights in Sep 2024

10/10 Excellent

Terry L

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Beach front plus lots of pools & lounge space. Room was lovely & well stocked. Espresso coffee maker in room. Balcony with jet tub. Lots of easy dining options.
Stayed 7 nights in Oct 2024

4/10 Poor

Lionel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There for a wedding but not what I expected, water down soda or pop funny smell by the lazy river, zip line and some water slides sometimes closed for maintenance, I asked for well done burger and got some barely cooked nasty burger, broken long mirror in our room that was preferred we needed for wedding, complained and told me I had to upgrade to master suite to get a mirror that in the first place should’ve been there but the people before me broke and I guess it’s my fault. Wow what a joke for all inclusive.
Stayed 6 nights in Oct 2024

10/10 Excellent

Carmen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was very friendly and kind. From valet parking, front desk, waitresses, kids club staff, bartenders, house keepers etc.
Stayed 7 nights in Oct 2024

10/10 Excellent

Tuyet

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 4 nights in Oct 2024

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I had a fantastic time at Dreams. We will definitely be back!
Stayed 4 nights in Oct 2024

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drinks and food inconsistent. Have had better ecoerience at other Dreams locations.
Stayed 6 nights in Oct 2024

10/10 Excellent

Timothy, Bettendorf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Oct 2024

10/10 Excellent

Ashlee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, great amenities, wonderful staff
Stayed 3 nights in Sep 2024

4/10 Poor

Samuel

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Smelled like mildew upon arrival and poor service. The transportation company they used are a whole bunch of scammers. The driver purposely dropped us off at the wrong terminal while he had his crew guiding us inside so he could leave. Then the same crew told us it’s the wrong terminal and had to pay $60 to go to the right terminal. (THIEVES)
Stayed 2 nights in Oct 2024

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property! Always something to do, would definitely consider coming back
Stayed 4 nights in Oct 2024

10/10 Excellent

Jacqueline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! It was SUPER clean, beautiful, fun, gorgeous …… it was everything
Stayed 3 nights in Oct 2024

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Do not recommend! Seriously! While we were there our electricity went out twice, they gave us the wrong room and forced us to switch at night while my baby was sleeping, both the elevators to go up to our room stopped working, our mini fridge stopped working so we lost the breast milk we had and to top it all off one of the shades wasn’t properly secured, it flew off and landed on my wife and baby. With that said, even if we weren’t so unlucky during this trip, the food was subpar and the beach was gross. I never post reviews of complain either but if I was considering calling my credit card to complain I’m definitely letting others know about the absolute waste of money this place is.
Stayed 3 nights in Oct 2024

2/10 Terrible

judith quinto

Stayed 3 nights in Jun 2024

6/10 Okay

Nancy

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was so incredible. We had a rough start at the Japanese restaurant. Our food was not good and took hours. Our waiter was awesome but you could tell they were understaffed. The other restaurants were awesome. We really enjoyed Oceana and our waiter Elin gave us the best service. The kids activities were great and the buffet was a hit for our whole family. The only reason I don’t give it a good rating is because the actual ocean water was disgusting. I’m not sure it wasn’t sewage. It smelled horrid and was brown. We walked a few resorts down and it was pretty on both sides so something was definitely off there. But besides that we did really enjoy the resort as a family.
Stayed 3 nights in Oct 2024

10/10 Excellent

Candace, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property!!! The staff was so helpful and nice. The upgraded amenities made my stay even more wonderful. The food was great and not expected.
Stayed 3 nights in Oct 2024

10/10 Excellent

Uriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Alejandro Hernandez, Half Moon Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay at Dream Natura since the first day they received us rooms were nice and clean and they came and checked on us a few times to see if we needed anything also all the restaurants were amazing food they had options the service was excellent buffet need a little more variety but overall great
Stayed 5 nights in Oct 2024

10/10 Excellent

Adanna Chantelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

4/10 Poor

Oksana

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not recommend. Staff is highly unprofessional, very confusing about their instructions and misleading. During check in we’ve been asked to remove electronics from the bag and hand them to the receptionist only for them to lose our items and giving us hard time finding them. The hotel is extremely old, I don’t remember the time in other resorts when it was as dirty and stinky as in here. Poor food quality and little to no variety. Beware of fish quality especially. Most of the things are coming from yesterday's leftovers. VIP amenities were good, but not the best. We’ve visited one of their scam-oriented time-share offerings to get two massages and a romantic dinner. Not only the sales pitch was very misleading and a complete fraud, but also the romantic dinner option ($250 value) was of an extremely poor quality. This type of a dinner would cost less in the U.S. Massage was good, but I would never spend $240 that they request for it. Even though those things were provided to us for free, the staff made every possible move to prevent it from being free although being repeatedly promised as being free of charge. Last but not least, our flight got canceled due to the hurricane, and we found a price online to extend our stay but decided that maybe due to the circumstances, the hotel staff would be more accommodating, but they were not. Even though Inline price was 2x of what we paid when initially booked the hotel, the receptionist asked 4x of that value.
Stayed 4 nights in Oct 2024

10/10 Excellent

Aleksandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort to spend family vacation! Very clean, stuff was really nice and accommodating!
Stayed 6 nights in Oct 2024