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Dreams Natura Resort & Spa - All Inclusive

4.5 star property

Photo gallery for Dreams Natura Resort & Spa - All Inclusive

4 outdoor pools, open 8:00 AM to 9:00 PM, pool cabanas (surcharge)
Lobby lounge
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Lobby lounge
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Bar

Explore the area

Map
Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO, 77500
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Puerto Morelos Beach
    ‪22 min drive‬
  • Petempich Bay
    ‪22 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Junior Suite Ocean View Double

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Ocean View Double

  • Sea view
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Ocean View King

  • Sea view
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Swim-Out King

View from room

Junior Suite Swim-Out King

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Tropical View Double

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Tropical View Double

  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Partial Ocean View Double

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Partial Ocean View Double

  • Partial sea view
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Partial Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Partial Ocean View King

  • Partial sea view
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim-Out King

View from room

Preferred Club Junior Suite Swim-Out King

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim-Out Double

View from room

Preferred Club Junior Suite Swim-Out Double

  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Partial Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Partial Ocean View King

  • Partial sea view
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Swim-Out Double

View from room

Junior Suite Swim-Out Double

  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Double

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Junior Suite Ocean View Double

  • Ocean view
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite King

  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

View from room

Preferred Club Junior Suite Ocean View King

  • Sea view
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Tropical View King

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Tropical View King

  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Family Suite Ocean View

View from room

Preferred Club Family Suite Ocean View

  • Ocean view
  • 99 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean View

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Master Suite Ocean View

  • Ocean view
  • 87 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front

Premium bedding, down duvets, free minibar, in-room safe

Preferred Club Master Suite Ocean Front

  • Sea view
  • 87 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Junior Suite Ocean View

Premium bedding, down duvets, free minibar, in-room safe

Family Junior Suite Ocean View

  • Ocean view
  • 99 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Preferred Club Ocean Front Double

View from room

Preferred Club Ocean Front Double

  • Ocean view
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Double

  • 52 sq m
  • Sleeps 4
  • 2 Double Beds

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Dreams Riviera Cancun Resort & Spa - All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, (1203)
The price is AU$509
for 1 room
includes taxes & fees
6 May - 7 May
Dreams Riviera Cancun Resort & Spa - All Inclusive

About the area

Puerto Morelos

When you stay at Dreams Natura Resort & Spa - All Inclusive in Puerto Morelos, you'll be on the beach, within a 15-minute drive of Moon Palace Golf Club and Xoximilco. .This all-inclusive property is 15 mi (24.2 km) from Delfines Beach and 14.6 mi (23.5 km) from Iberostar Cancun Golf Course.

What's nearby

  • Xoximilco - 13 min drive - 10.0 km
  • Moon Palace Golf Club - 15 min drive - 9.8 km
  • Puerto Morelos Beach - 22 min drive - 18.9 km
  • Petempich Bay - 22 min drive - 14.8 km
  • Puerto Morelos Town Square - 25 min drive - 20.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬2 min walk
  • ‪The Grill - ‬18 min drive
  • ‪Cusco - ‬18 min drive
  • ‪Lobby Bar - ‬2 min drive

About this property

Dreams Natura Resort & Spa - All Inclusive

Luxury property on the beach, with 4 outdoor pools
Dreams Natura Resort & Spa - All Inclusive offers 553 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down comforters and premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include espresso makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A health club and a complimentary water park with a lazy river and waterslides are featured at the property. 4 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Make yourself at home in one of the 553 air-conditioned rooms featuring free minibar items and Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, 2 hot tubs, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at World Cafe Buffet, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Grab a drink at the swim-up bar while enjoying a refreshing dip in the property pool.

Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto Morelos? This property has 12208 square feet (1134 square meters) of space consisting of a conference center and 3 meeting rooms. Free valet parking is available onsite.
A complimentary manager's reception is offered each day.
World Cafe Buffet - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Bluewater Grill - This poolside steakhouse specializes in barbecue and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Bordeaux (French cuisine) - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Oceana - Overlooking the garden, this restaurant specializes in seafood and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open select days.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball
Ziplining
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Bordeaux (French cuisine)
  • Himitsu
  • Oceana
  • World Cafe Buffet

Things to do

  • 2 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Kayaking
  • Lazy river
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Wine tasting room
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Computer station
  • Conference centre (12,208 square foot of space)

Outdoors

  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and access to the heated pool
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Now Natura Riviera Cancun
Now Natura Riviera Cancun Puerto Morelos
Now Natura Riviera Cancun Hotel Puerto Morelos
Now Natura Riviera Cancun Hotel

Dreams Natura Resort & Spa - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 718 out of 1415 reviews
Rating 8 - Good. 331 out of 1415 reviews
Rating 6 - Okay. 152 out of 1415 reviews
Rating 4 - Poor. 113 out of 1415 reviews
Rating 2 - Terrible. 101 out of 1415 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Irene

Stayed 5 nights in Dec 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Ruth Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Tongtong

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is new and facilities are great, staff are also very kind. The only downside is that the ocean near the beach is not as blue as you’d find in the hotel zone
Stayed 4 nights in Dec 2024

4/10 Poor

Sergio, San diego

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Managment is useless The staff was great but rooms were dirty and air conditioning filter wasn’t at least not cleaned from last 5 years disgusting! All the rooms smelled like mold and all the structures were old and out to date!
Stayed 8 nights in Jan 2025

8/10 Good

DESTINY

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly, hotel was clean but during the night there was a strong sewer like odor that smelled really bad. There were multiple restaurants and bars along with activities to do.
Stayed 3 nights in Jan 2025

8/10 Good

Nicolette

Stayed 5 nights in Jan 2025

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

clean and friendly staff buffet was meh

The resort overall was great. the staff all being on the same page would be nice. People were down by the pool reserving all the pool chairs at 6:30am. Staff worked to find spots to add more chairs but it was difficult. They should be better about removing stuff of unoccupied chairs and not allow to reserve for people are evening sitting.
Stayed 5 nights in Dec 2024

10/10 Excellent

Delano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Jan 2025

10/10 Excellent

Rochelle

Liked: Cleanliness
Stayed 3 nights in Oct 2024

8/10 Good

Cheyanne

Liked: Staff & service
Stayed 5 nights in Jan 2025

8/10 Good

matthew

Stayed 9 nights in Dec 2024

8/10 Good

Jennifer, Visalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely enjoyed our stay. Very family friendly. Would return again.
Stayed 3 nights in Jan 2025

8/10 Good

Rana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff were really rude and the resort place in the middle of nowhere , the beach smell nasty Other than that we enjoyed it .
Stayed 2 nights in Jan 2025

8/10 Good

Valerie Jean Dragsten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just returned from a 5 night stay over New Years eve. We are a family of 5 with 3 teenagers, 15,18,19 years old. Pros: They had a DJ and fireworks around the pool for New years. There was an option of purchasing a table and bottle service but we didn't opt for that. Plenty of things to do in the evenings. Show every night at 7:30 and then always music of some kind in the lobby and then DJ or something in the sports bar. Clean, newer hotel. Great size. Not too big that you have to hike everywhere but large enough to make it interesting. We never ate at the buffet, we either ordered room service, ordered food by the pool or ate at one of the restaurants. Everything we had was good. I appreciate to having to make reservations for the restaurants. Tip: 6:00 you will be seated right away, after that you get a pager and it's about an hour to 1.5 hour wait. If you want to eat at 7:30 grab a pager at 6:30. Staff was fantastic! Special shout out to Oscar in the preferred club pool area. He was amazing. He kept our drinks full and water cold! He made our trip so relaxing and enjoyable. Another special shout out to Damian in the preferred club pool. Our daughter turned 18 while we were there and he did a huge happy birthday sign in sand, they brought her a cake and champagne glasses for a toast. They really made her feel special. Cons: Need more beach chairs!!! There's hardly any. Also need more tubes for the lazy river.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jatin

Stayed 5 nights in Jan 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

10/10 Excellent

Abigail Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and went out of their way to make sure we had everything we needed. Damian at the preferred pool went above and beyond for our family and Santiago at Desires bar was very friendly and made sure everyone had a good time. Definitely recommend Dreams Natura for a family vacation!!
Stayed 4 nights in Jan 2025

8/10 Good

Patricia Miranda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at Dreams Natura. The resort is perfect if you’re looking for a nice small cozy place. Beach was good if you have kids who love to play in the sand…not the greatest in terms of swimming as the water is quite murky. If you want blue clear water then stay at a different resort. Food was great…minus Dinner Buffet…not many edible options. But you can get at at any other restaurant for dinner without needing reservations. Be prepared to wait though as most are pretty full. Breakfast and Lunch were a HIT! Waterslides were fun! We loved the lazy river…especially since the water was always so warm!
Stayed 4 nights in Dec 2024

6/10 Okay

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Dec 2024

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Small but amazing
Stayed 5 nights in Oct 2024

6/10 Okay

Ben

Travelled with family
Everything was ok, not great, not terrible.
Stayed 7 nights in Dec 2024

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food could be better.
Stayed 3 nights in Dec 2024

10/10 Excellent

Philippe J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family really enjoyed our experience. The property needs more chairs around the pool.
Stayed 8 nights in Dec 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024