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Hotel Ojo de Agua

3.0 star property

Photo gallery for Hotel Ojo de Agua

On the beach
Exterior
Superior Room, Sea View | Beach/ocean view
Outdoor pool, pool loungers
On the beach

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Housekeeping

Explore the area

Map
0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Puerto Morelos, QROO, 77580
  • Ojo de Agua Beach
    ‪2 min walk‬
  • Puerto Morelos Town Square
    ‪6 min walk‬
  • Puerto Morelos Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room

Family Room

  • 21 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Sea View

Superior Room, Sea View | Beach/ocean view

Superior Room, Sea View

  • 14 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Deluxe Bungalow

Hotel & Beach Club Ojo de Agua

  • Pool
  • Kids pool
  • Free WiFi
  • Restaurant
3.7 out of 5, Good, (596)
The price is AU$121
for 1 room
includes taxes & fees
15 Apr - 16 Apr
Hotel & Beach Club Ojo de Agua

About the area

Puerto Morelos

When you stay at Hotel Ojo de Agua in Puerto Morelos, you'll be on the beach, a 1-minute drive from Puerto Morelos Town Square and 5 minutes from Puerto Morelos Beach. .This beach hotel is 12.3 mi (19.8 km) from Moon Palace Golf Club and 13.1 mi (21.1 km) from Maroma Beach.

What's nearby

  • Ojo de Agua Beach - 2 min walk - 0.2 km
  • Puerto Morelos Town Square - 6 min walk - 0.6 km
  • Puerto Morelos Artists’ Cooperative - 7 min walk - 0.6 km
  • Puerto Morelos Beach - 5 min drive - 2.8 km
  • Crococun Zoo - 8 min drive - 6.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Yum yum Wok - ‬2 min walk
  • ‪Don Ernesto's - ‬2 min walk
  • ‪Merkadito del Mar - ‬5 min walk
  • ‪La Sirena Restaurant, Lounge and Sports Bar - ‬7 min walk
  • ‪Panna e Cioccolato - ‬8 min walk

About this property

Hotel Ojo de Agua

Oceanfront with outdoor pool, near Puerto Morelos Town Square
Hotel Ojo de Agua offers 35 air-conditioned accommodations with safes and hair dryers. Accommodations offer separate sitting areas and include desks. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 35 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a picnic area.
At Hotel Ojo de Agua, enjoy a satisfying meal at the restaurant. Continental breakfasts are available daily from 8:00 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
Hotel Ojo de Agua has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: MXN 220 for adults and MXN 150 for children
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Massage

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 67.88 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 220 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 800 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 1 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Ojo Agua Beach Front Hotel Puerto Morelos
Ojo Agua Beach Front Hotel
Ojo Agua Beach Front Puerto Morelos
Ojo Agua Beach Front
Hotel Ojo de Agua Hotel
Collection O Hotel Ojo de Agua
Hotel Ojo de Agua Puerto Morelos
Hotel Ojo de Agua Hotel Puerto Morelos

Hotel Ojo de Agua Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 403 out of 1157 reviews
Rating 8 - Good. 340 out of 1157 reviews
Rating 6 - Okay. 175 out of 1157 reviews
Rating 4 - Poor. 111 out of 1157 reviews
Rating 2 - Terrible. 128 out of 1157 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Robin

Travelled with partner
Disliked: Amenities
Staff is friendly and helpful! Room is very clean. Close to the beach and walking distance to restaurants and music along the street.
Stayed 1 night in Dec 2024

6/10 Okay

Shahnawaz

Liked: Cleanliness, room comfort
Ojo de Aqua
The place doesn't look like the pics. Pro : next to the beach and good wifi Cons : the place is out dated , hot water dod not work . Few beach benches.
Stayed 4 nights in Dec 2024

2/10 Terrible

Benny Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst booking experience I’ve ever had the actual place looks nothing like the photos. We walked in five minutes. We wanted to leave matter fact we did leave. We took a loss and booked at another hotel because this place was unbearable unsafe, unsanitary cringe, ugly all of the above take my advice. Don’t even think about this place twice. Don’t stay here.
Stayed 4 nights in Dec 2024

2/10 Terrible

Andrew

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
There wasn't much to be liked about this property. The staff was not helpful. No clean water available for drinking, had to go to a nearby tienda to buy it. The road in front of the hotel lobby is a pot hole ridden mud patch. The hotel gives a general feeling of run down, dilapidated and largely uncared for. Not a single person got into the swimming pool during the two days I was there. Pictures make this place look much nicer than it really is. For the amount of money they charge, you don't get what you pay for. You get far less than what you pay for.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing and made my trip excellent. The location itself was perfect for me for a first time person in Puerto Morelos that wanted a relaxing week, a week on the beach and a very good pub close by, which was right outside my door basically 😊 I will be back for another visit thank you very much
Stayed 7 nights in Dec 2024

10/10 Excellent

Eric, Bremerton

Liked: Cleanliness, staff & service, property conditions & facilities
Great people
Stayed 2 nights in Dec 2024

10/10 Excellent

Eric, Bremerton

Liked: Cleanliness, staff & service, property conditions & facilities
My top reason is the wonderful location, followed closely by an amazing staff. You made my stay a most enjoyable one.
Stayed 1 night in Dec 2024

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under construction and the rooms ate terible
Stayed 7 nights in Dec 2024

4/10 Poor

Tim, vancouver

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Smelly room, junk furnishings, door lock was mounted using some sort of spray painted cardboard..just very very dilapidated and in need of complete reno. While low end price there are better options in area..thought i'd give this one a chance..not going back
Stayed 1 night in Dec 2024

8/10 Good

Krystyna

Liked: Cleanliness, staff & service, property conditions & facilities
Convinien location , reasonable price
Stayed 3 nights in Dec 2024

8/10 Good

Amy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ojo de Agua was the perfect little place for a mini vacation. It was just as we thought it would be. Beach walks were amazing. The area is super safe and quiet. The town itself is the same. Growing area but it still has a nice quaint town feel. We would definitely go back.
Stayed 3 nights in Dec 2024

8/10 Good

James F

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Doug

Stayed 3 nights in Dec 2024

6/10 Okay

Robert Orville, manlius

Liked: Staff & service
Stayed 7 nights in Dec 2024

10/10 Excellent

Carlos K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very nice and simple place to enjoy the amazing Puerto Morelos
Stayed 1 night in Dec 2024

8/10 Good

Alfer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

James R

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We liked nothing about the property with the exception Fernando who tried to solve our issues. It was an impossible task given the condition of the hotel. We are seeking a refund!
Stayed 8 nights in Dec 2024

6/10 Okay

Laureen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The room was run down and rather gross. It smelled bad. The location was what I booked it for but I wish I had spent a bit more and went somewhere else.
Stayed 1 night in Dec 2024

10/10 Excellent

Gentian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, stuff, everything
Stayed 7 nights in Dec 2024

10/10 Excellent

Dusmila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is beautiful
Stayed 1 night in Dec 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So had to fix patio door - couldn’t open - was off track and sticking but they did fix it so at least I could open and close it - cable tv didn’t work - had to switch out tvs before getting signal and then only audible was Spanish - couldn’t adjust settings to English - last night of stay - very loud techno music from about 9:30/10:00 pm til 2:45 am - not acceptable - cons of stay - otherwise friendly staff - great location - beautiful view right on beach
Stayed 3 nights in Dec 2024

10/10 Excellent

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Pat

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

2/10 Terrible

Sonia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No customer service culture. Booked 4 rooms for 5 nights and had to cancel one due to COVID. Hotel staff was not helpful directed me to go through Expedia even when I call them directly and showed up to the hotel before the day of the reservation. Expedia was very helpful, they called the hotel 3 days in a row but they wouldn’t answer. Finally they got us a 3 day reimbursement.
Stayed 4 nights in Nov 2024