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Hotel Ojo de Agua

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Ojo de Agua

On the beach
Outdoor pool, pool loungers
Exterior
Beach/ocean view
Superior Room, Sea View

Reviews

7.4 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Puerto Morelos, QROO, 77580
  • Ojo de Agua Beach
    2 min walk
  • Arrecife de Puerto Morelos National Park
    2 min walk
  • Puerto Morelos Town Square
    6 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    26 min drive

Room options

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room

Family Room

  • 21 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Sea View

Superior Room, Sea View | Beach/ocean view

Superior Room, Sea View

  • 14 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Pool

Hotel & Beach Club Ojo de Agua

Pool
Kids pool
Free WiFi
Restaurant
3.7 out of 5, Good, (534)
Hotel & Beach Club Ojo de Agua

About the area

Puerto Morelos

When you stay at Hotel Ojo de Agua in Puerto Morelos, you'll be on the beach, a 1-minute drive from Puerto Morelos Town Square and 5 minutes from Puerto Morelos Beach. .This beach hotel is 12.3 mi (19.8 km) from Moon Palace Golf Club and 13.1 mi (21.1 km) from Maroma Beach.

What's nearby

  • Ojo de Agua Beach - 2 min walk - 0.2 km
  • Puerto Morelos Town Square - 6 min walk - 0.6 km
  • Puerto Morelos Artists’ Cooperative - 7 min walk - 0.6 km
  • Puerto Morelos Beach - 5 min drive - 2.8 km
  • Crococun Zoo - 8 min drive - 6.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Yum yum Wok - ‬2 min walk
  • ‪Don Ernesto's - ‬2 min walk
  • ‪Merkadito del Mar - ‬5 min walk
  • ‪La Sirena Restaurant, Lounge and Sports Bar - ‬7 min walk
  • ‪Panna e Cioccolato - ‬8 min walk

About this property

Hotel Ojo de Agua

Beachfront hotel with calming spa services
Hotel Ojo de Agua offers 35 air-conditioned accommodations with safes and hair dryers. Accommodations offer separate sitting areas and include desks. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 35 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a picnic area.
At Hotel Ojo de Agua, enjoy a satisfying meal at the restaurant. Continental breakfasts are available daily from 8:00 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
Hotel Ojo de Agua has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Street parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Continental breakfast available for a fee daily 8:00 AM–11:30 AM: MXN 220 for adults and MXN 150 for children
  • 1 restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Beachfront location
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Spa

  • Massages

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

More

  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 220 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 800 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 1 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Ojo Agua Beach Front Hotel Puerto Morelos
Ojo Agua Beach Front Hotel
Ojo Agua Beach Front Puerto Morelos
Ojo Agua Beach Front
Hotel Ojo de Agua Hotel
Collection O Hotel Ojo de Agua
Hotel Ojo de Agua Puerto Morelos
Hotel Ojo de Agua Hotel Puerto Morelos

Hotel Ojo de Agua Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 360 out of 1004 reviews" "
Rating 8 - Good. 290 out of 1004 reviews" "
Rating 6 - Okay. 148 out of 1004 reviews" "
Rating 4 - Poor. 90 out of 1004 reviews" "
Rating 2 - Terrible. 116 out of 1004 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

kerri

Travelled with group
Liked: Staff & service
Definitely needs some upgrades, overall decent experience! Pool is great, beach is steps away, and lots of restaurants within walking distance!
Stayed 2 nights in Aug 2024

2/10 Terrible

Joshua

Disliked: Cleanliness
Stayed 4 nights in Aug 2024

8/10 Good

Tanisha

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was amazing. The beach club has the best food !!! But they need to update the facilities.
Stayed 4 nights in Aug 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 7 nights in Aug 2024

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and we had a beautiful view of the ocean and the beach. What a way to wake up. They have a nice bar and restaurant downstairs by the pool. Don’t forget to get a massage down on the beach.
Stayed 4 nights in Aug 2024

10/10 Excellent

Marisol

Travelled with family
It is a very clean place, beach front for the price with cozy restaurants around.
Stayed 1 night in Aug 2024

8/10 Good

Florence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok excepted no wifi
Stayed 3 nights in Aug 2024

6/10 Okay

Frankie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff were very friendly but the pictures are a little misleading. The hotel could do with redecorating as the paint was peeling off around the hotel and in our bedroom. Frustratingly the wifi also doesn’t work at the hotel or the beach club. We did enjoy our stay but with fresh paint and working wifi it would have been great.
Stayed 2 nights in Aug 2024

8/10 Good

christine

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the beach amd the location
Stayed 1 night in Jun 2024

4/10 Poor

Ahyana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very poor property but the staff is nice!
Stayed 4 nights in Jul 2024

6/10 Okay

Darla

Liked: Cleanliness, staff & service
Disliked: Amenities
Poor water pressure and there was always a sewer smell in the bathroom. The place was clean and staff very pleasant. The hotel is pretty basic but a great price!
Stayed 6 nights in Jul 2024

8/10 Good

reynaldo, Fresh Meadows

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Parking and the front street full of holes and water government of puerto Morelos got a fix the streets
Stayed 5 nights in Jul 2024

6/10 Okay

Maricela

Stayed 2 nights in Jul 2024

10/10 Excellent

Octavio

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was a beachfront hotel. Also the restaurant has very good food.
Stayed 3 nights in Jul 2024

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Petra, Delta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jun 2024

8/10 Good

Darin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Maria

Disliked: Property conditions & facilities
The room was very poor,the security of the room was very bad and the curtains were in bad condition .
Stayed 2 nights in Jul 2024

4/10 Poor

Maren

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The location was good as it had easy access to the beach with lunges and access to another hotel with a good restaurant. It was close enough to walk to town and shop. Also there was very good shampoo and conditioner. The reason I gave it a poor rating is that the room smelled moldy which I am sensitive to, the mattress was terrible and it was impossible to keep the bathroom floor dry when showering. The staff did not help me move to another room and seemed overall disinterested in improving my experience or the bad conditions of the hotel.
Stayed 2 nights in Jun 2024

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please do not stay at this hotel. I got robbed by the hotel personnel. My room was broken into through a card copy that was made by the hotel onsite manager, David Arollos Cisneros. We sought help, thinking it was just a random person who broken in but it wasn’t. David happened to be in the front desk the day we got robbed(our room was right across the front desk)After we left, we see a guy head to our room without hesitating. We then see him leave with our stuff which was all inside a safe from the hotel. While we asked David for help he would completely ignore us. His excuse was that he was trying to contact his bosses but he was contacting the guy who robbed us, as they were working together. We did ask him if any of this had ever happened and he stated there has never been a robbery. However, the police station stated that there had been several robberies at that specific hotel specifically while he was the one in charge. Once we finally got a hold of the hotel managers, assured us that it would be covered under their insurance. She mentioned that she would keep in contact but we have been contacting her every day and no response. She has completely ignored us. We are still very upset of this whole situation given to the fact that it wasn’t a random robbery but planned by the people who welcome you into the hotel. Also to top it off, there are bed bugs in the room. The amenities are not worth the insecurity and unsafe environment this hotel is. DO NOT
Stayed 1 night in Jun 2024

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please do not stay at this hotel. I got robbed by the hotel personnel. My room was broken into through a card copy that was made by the hotel onsite manager, David Arollos Cisneros. We sought help, thinking it was just a random person who broken in but it wasn’t. David happened to be in the front desk the day we got robbed(our room was right across the front desk)After we left, we see a guy head to our room without hesitating. We then see him leave with our stuff which was all inside a safe from the hotel. While we asked David for help he would completely ignore us. His excuse was that he was trying to contact his bosses but he was contacting the guy who robbed us, as they were working together. We did ask him if any of this had ever happened and he stated there has never been a robbery. However, the police station stated that there had been several robberies at that specific hotel specifically while he was the one in charge. Once we finally got a hold of the hotel managers, assured us that it would be covered under their insurance. She mentioned that she would keep in contact but we have been contacting her every day and no response. She has completely ignored us. We are still very upset of this whole situation given to the fact that it wasn’t a random robbery but planned by the people who welcome you into the hotel. Also to top it off, there are bed bugs in the room. The amenities are not worth the insecurity of this hotel is. DO NOT STAY AT THIS HOTEL!
Stayed 1 night in Jun 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be Back!
It was absolutely what we wanted for this trip. Out of the city, near the heart of a smaller beautiful Mexican city, and a literal 30 steps to the beach. We felt safe in this area. Walking distance to the best restaurants in town!
Stayed 5 nights in Mar 2024