Moon Palace The Grand Cancun - All-inclusive

5.0 star property

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, pool loungers
Private beach, white sand, free beach cabanas, sun-loungers
Sundeck
Aerial view
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • On private beach
  • Breakfast included
  • All-inclusive
  • Room service

Explore the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Moon Palace Golf Club
    ‪3 min drive‬
  • Xoximilco
    ‪6 min drive‬
  • El Tinto Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

Grand Swim Up Suite Garden View

  • 79 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Grand Deluxe Garden View

  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Grand Family Suite Garden View

  • 154 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Grand Presidential Suite

  • 232 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Grand Honeymoon Suite - King Size Bed

  • 77 sq m
  • Sleeps 2
  • 1 King Bed

Grand Governor Suite - King Size Bed

  • 151 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

About the area

Cancun

With a stay at Moon Palace The Grand Cancun - All-inclusive in Cancun, you'll be a 3-minute drive from Moon Palace Golf Club and 6 minutes from Xoximilco. .This all-inclusive property is 11.8 mi (19.1 km) from Delfines Beach and 13.3 mi (21.4 km) from Iberostar Cancun Golf Course.

What's nearby

  • Moon Palace Golf Club - 3 min drive
  • Xoximilco - 6 min drive
  • El Tinto Golf Course - 6 min drive
  • Ventura Park Cancun - 12 min drive
  • Riviera Cancun Golf Resort - 18 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • ‪Lobby Bar - ‬18 min walk
  • Grand Lobby Bar
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪Momo teppanyaki Resturant - ‬4 min drive
  • ‪The Grill - ‬11 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury property on the beach, with 9 outdoor pools
Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 1304 air-conditioned rooms featuring indoor private hot tubs and Smart televisions. Rooms have private furnished balconies. Cable programming and MP3 docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and desks, as well as phones with free international calls.
Pamper yourself with onsite massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. This Art Deco property also features complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Caribeño, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 9 bars/lounges, or 5 swim-up bars. A complimentary full breakfast is included.

Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 32630 square feet (3031 square meters) of space consisting of conference space and 10 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Guests are offered a complimentary full breakfast.
Caribeño - Overlooking the pool, this family restaurant serves breakfast and dinner.
Casa Mia - This family restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Cusco - Overlooking the ocean and pool, this family restaurant serves dinner only. Reservations are required. Open select days.
Habibi- Lebanese Cuisine - This family restaurant serves lunch and dinner. Open select days.
Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast
  • 12 restaurants and 1 coffee shop/cafe
  • 5 swim-up bars, 9 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Caribeño
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine
  • Jade

Things to do

  • 9 outdoor pools
  • 4 outdoor tennis courts
  • Fitness classes
  • Air hockey
  • Arcade/games room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness centre
  • Free beach club
  • Free water park access
  • Golf course
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Spa services
  • Steam room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/games room
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare
  • Free water park access
  • In-room childcare (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference space (32630 square feet)
  • Meeting rooms - 10

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina on site
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille signage
  • Lift
  • Handrails in hallways
  • Handrails in stairwells
  • Step-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch smart TV
  • TV channels
  • MP3 dock
  • Premium channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Private indoor hot tub
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system and window guards

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 845 out of 1425 reviews
Rating 8 - Good. 266 out of 1425 reviews
Rating 6 - Okay. 134 out of 1425 reviews
Rating 4 - Poor. 76 out of 1425 reviews
Rating 2 - Terrible. 104 out of 1425 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Kingshuk

Liked: Cleanliness, staff & service, property conditions & facilities
Long waits for shuttle, beach is not the best
Stayed 5 nights in Nov 2024

8/10 Good

Jaswinder Kaur

Stayed 6 nights in Oct 2024

6/10 Okay

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Most or all of the slides were down the entire visit and kids complained.
Stayed 7 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Fourth time at Moon Palace-first time staying at the Grand. Family had a blast. Food/drinks were great as was the service. Only bummer was two water slides were not working (one at Grand, one at Nizuc). Plan on returning again in the future.
Stayed 6 nights in Nov 2024

10/10 Excellent

esbeide

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Aug 2024

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is enormous. Has three hotel Lobbys 10 pool areas, water park golf and many many options for good food
Stayed 6 nights in Nov 2024

10/10 Excellent

Yapeng

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is really nice for families with kids, water park and the shows are our favorite
Stayed 7 nights in Nov 2024

10/10 Excellent

Dharminder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Less Vegetarian options
Stayed 4 nights in Nov 2024

10/10 Excellent

Harcharan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'll start by saying this was the best all inclusive experience I've ever had. It suited our family perfectly. The Beach: When we first walked down I was pleasantly surprised. Beautiful white powdery soft sand. Hardly anyone there. Enough lounging chairs which were never completely occupied. There's a bar with attentive staff. The water is not crystal clear, but it's calm and it's warm...good enough for me. The Food: Never have I been to a resort with the assortment of food they had available. The quality of the food in the restaurants here were top notch and as authentic as you can get. We would eat at the buffet for breakfast, then lunch at "The Grill" or "Los Tacos", then we would have our reservations set for dinner. ***By the way, everything you need at the resort, you can easily navigate through their resort app. The Service: All I will say is the service staff is amazing. Friendly and attentive. No complaints. The Grounds: Beautiful. So much to do it's incredible. There's something for everyone. Kids stayed entertained at the water park, arcade, indoor playground..etc. The Pools: Loved all the pools. It didn't matter what time of day you decided to mosey on down to the pools. Surprisingly, there was always vacant chairs. Complaints: The only complaints I have is not of the resort or the staff, it's the small percentage of people who act like complete slobs, and think it's ok to waste copious amounts of food. Disgusting to see. Overall, loved this place!
Stayed 9 nights in Nov 2024

10/10 Excellent

Richard

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has absolutely everything for everyone. Amazing. Some very minor complaints that maybe not even with mentioning. 1. It seemed difficult to find spoons in the restaurants. 2. Not a lot of ketchup around. Had to always ask for the little packets. Other than that, my must favorite resort I've been to.
Stayed 7 nights in Nov 2024

4/10 Poor

Jennifer

Travelled with group
Liked: Cleanliness, staff & service
The room smelled like a sewer. Building 94. We tried to mov e but received no response or help
Stayed 6 nights in Nov 2024

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Moon palace is a beautiful resort, a literal palace built out of marble. Everything had a touch of luxury from the lobby to the dining rooms. Food was delicious and had plenty of variety between the grand buffet and restaurant options. My kids loved the water park which helped keep them entertained everyday. And we spent some time everyday in the Dreamery kids center to keep them busy. We hope to come back again!
Stayed 4 nights in Nov 2024

6/10 Okay

Emily

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property is massive and you need a train to transport you almost everywhere in the property those are very infrequent. In the evenings there are raccoons outdoors and often in the hallways of where rooms are located which is scary. My room smelled musty the first day and my quilt was dirty. The food is excellent and so are the facilities but not worth the money they charge.
Stayed 3 nights in Nov 2024

10/10 Excellent

Faisal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been there before and will be back. Amazing resort.
Stayed 10 nights in Aug 2024

8/10 Good

Jagannath

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great about this place. All staffs were so nice. I would like to give special thanks to room service, folks at bar, restaurant waiters and cart service. Restaurant , bar and food is opulent. They have top restaurants from each cuisine. Lot of things for kids to enjoy and get overwhelmed. Beaches are some of the fantastic ones. Outside of hotel activities are available through concierge or Expedia or similar services. We choose concierge because we are not familiar with the place. Having said that , Cancun itself is a modern city in US standard. Rooms could have been little better in my view. But they compensated that without any questions. One thing that made the whole trip little sour is the membership program. That one place where we got heckled verbally for declining their offer. The way one person behaved with us got all the negative thoughts popped up in my head what we had heard about this place. If you are seriously looking for the membership program, research it and then go with your negotiation. If not l, decline the offer from beginning and enjoy the stay. Second is , merchandises in the resort are pricy and most of them are not covered by store credit. If you want buy souvenirs, buy from outside.
Stayed 4 nights in Nov 2024

10/10 Excellent

YELENA BORISOVNA

Stayed 6 nights in Oct 2024

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room upgrade that we were offered! The service, food and amenities were great like always! The only negative is the beach at The Grand is not the turquoise water. But we did take advantage and used the sister resorts Beach Palace and Sun Palace to get the turquoise waters.
Stayed 4 nights in Nov 2024

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED our stay at Moon Palace. We stayed at the Grand, & it was beautiful! We arranged offsite trips through the hotel & enjoyed each one! Staff, food, hotel, & amenities were top notch. My only complaint is the high pressure sales at the time of departure. They would be more effective to email me a discount to return a week later, than try to high pressure me into buying another stay before I can leave the property.
Stayed 4 nights in Oct 2024

10/10 Excellent

Devin Lee Anton

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancé and I were a little nervous being this was our first family trip with our 5 year old son. From the time we arrived to moon palace the grand they took care of us. The hotels app was very easy to navigate. Room service, entertainment times and location, spa appointments, all at the palm of your hand. My son was in love with the water park, mini putting and arcade. Can’t wait to book again soon.
Stayed 3 nights in Nov 2024

6/10 Okay

Dustin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Nov 2024

10/10 Excellent

Kelly Ann DeMarchis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is lots to do, esp. for kids. Staff was extremely nice. Property was very clean, but the room could use some updating and refresh. Our in-room service had a few misses, but staff otherwise were great.
Stayed 4 nights in Nov 2024

10/10 Excellent

Mohammad Ali Bahman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay . Everything was perfect . The staff , the food, large and clean rooms. So many things to do for kids. I would definitely go there again.
Stayed 3 nights in Oct 2024

8/10 Good

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The VIP Expedia concierge and the room upgrade were excellent. Down side is the sales pitch on the way in and out to purchase the Palace membership. Members have access to pool seats, food service at pools and jump the line at restaurants which made you feel somewhat like a second class guest. If you want clear waters and you like to spend your time in the sea, look elsewhere in Cancun.
Stayed 4 nights in Nov 2024