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Tsai Hotel and Residences

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Tsai Hotel and Residences

Hallway
Reception
Standard Double Room
Suite | Balcony view
Reception

Reviews

7.8 out of 10

Good

Popular amenities

  • Room service
  • Parking included
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
11 Wilson St., Lahug, Cebu, 6000
  • Ayala Malls Central Bloc
    15 min walk
  • Burrow Lounge
    1 min walk
  • Lapu-Lapu PUJ Terminal
    13 min drive
  • Cebu (CEB-Mactan - Cebu Intl.)
    34 min drive

Room options

View all photos for Standard Triple Room

Desk, blackout curtains, rollaway beds, free WiFi

Standard Triple Room

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Double Room

Desk, blackout curtains, rollaway beds, free WiFi

Standard Double Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Suite

Suite

  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Basic Twin Room

Desk, blackout curtains, rollaway beds, free WiFi

Basic Twin Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Cebu Family Suites powered by Cocotel

Parking included
Free WiFi
Restaurant
Air conditioning
4.6 out of 5, Wonderful, (36)
The price is AU$46
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Cebu Family Suites powered by Cocotel

About the area

Cebu

With a stay at Tsai Hotel and Residences in Cebu (Lahug), you'll be within a 5-minute drive of Waterfront Cebu City Casino and Ayala Center. .This hotel is 1.9 mi (3 km) from SM City Cebu and 3.2 mi (5.1 km) from Magellan's Cross.

What's nearby

  • Ayala Malls Central Bloc - 15 min walk
  • Waterfront Cebu City Casino - 15 min walk
  • Ayala Center - 4 min drive
  • SM City Cebu - 4 min drive
  • Osmeña Fountain Circle - 5 min drive

Getting around

  • Mactan - Cebu Intl. Airport (CEB) - 34 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪The Ching Palace - ‬3 min walk
  • ‪G-Spot - ‬4 min walk
  • ‪Dessert Factory -SSY Business Center - ‬2 min walk
  • ‪Fung's Noodle House - ‬2 min walk

About this property

Tsai Hotel and Residences

Hotel with 2 restaurants, near Waterfront Cebu City Casino
Tsai Hotel and Residences offers 70 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. Rooms open to balconies. 40-inch LED televisions come with cable channels. Bathrooms include showers and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

Make yourself at home in one of the 70 air-conditioned rooms featuring LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services.
Grab a bite at Tazza cafe & Patisserie, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes.
Featured amenities include a 24-hour front desk and luggage storage. Free self parking is available onsite.
Tazza cafe & Patisserie - This coffee shop serves breakfast, lunch, and dinner.
Burrow unlimited chicken - This bistro serves brunch and dinner. Open select days.
24-hour room service is available.

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 2 restaurants and 2 coffee shops
  • 24-hour room service

Restaurants on site

  • Tazza cafe & Patisserie
  • Burrow unlimited chicken

Family friendly

  • Rollaway/extra beds (surcharge)

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Front entrance ramp
  • Step-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch LED TV
  • TV channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PHP 1000 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PHP 500 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: PHP 1000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Tsai Hotel Cebu
Tsai Hotel
Tsai Cebu
Tsai Hotel and Residences Cebu
Tsai Hotel and Residences Hotel
Tsai Hotel and Residences Hotel Cebu

Tsai Hotel and Residences Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 66 out of 214 reviews" "
Rating 8 - Good. 93 out of 214 reviews" "
Rating 6 - Okay. 30 out of 214 reviews" "
Rating 4 - Poor. 16 out of 214 reviews" "
Rating 2 - Terrible. 9 out of 214 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Jason

Disliked: Cleanliness, property conditions & facilities
I have stayed many places so far and I do not have the highest expectations, but this was not worth staying. The party on the roof across the street was so loud, I left my stay early. I am not so sensitive to noise, but wow.
Stayed 3 nights in Aug 2024

8/10 Good

Cielo

Stayed 3 nights in Jun 2024

6/10 Okay

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. No hot water!
Stayed 4 nights in Jun 2024

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

8/10 Good

DAVID, Charleston

Travelled with partner
Liked: Cleanliness, staff & service
Tsai hotel was beautiful 6 years ago. It’s need updating on the paint and toilet. There was no refrigerator or TV in the room.
Stayed 1 night in May 2024

6/10 Okay

Marya

Travelled with family
Little disappointed with loud construction sounds.
Stayed 2 nights and every morning little past 8am banging starts probably renovating but as a hotel most of the guests are tourists and obviously liked to sleep-in instead woken with loud sounds. They could have at least start it after 10am to 4pm. Towels were too rough, half full water bottles in the fridge, no shower curtain. Rooms looks and feels clean.
Stayed 1 night in May 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Never Recommend
Very bad customer service experience! After booking and paying online, they denied the room I booked and they wanted me to pay additional payment so I can get the room I booked and paid online! Very bad experience! The Manager is not deserving of his position! Overall, I will definitely not come back and will not recommend!
Stayed 1 night in Mar 2024

8/10 Good

Maria Fe

Stayed 2 nights in Feb 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Benjie

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Stevo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendlyl staff
Stayed 5 nights in Nov 2023

10/10 Excellent

ROMEO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheapest
cheapest and clean
Stayed 3 nights in Oct 2023

10/10 Excellent

Danine

Stayed 5 nights in May 2023

2/10 Terrible

Mathias Stephan

Business traveller
Disliked: Cleanliness, staff & service, amenities
There was absolutely nothing to like.
Stayed 10 nights in Mar 2023

6/10 Okay

Veronica

Liked: Cleanliness, staff & service
staff are good but can’t sleep the whole night dogs are barking.
Stayed 1 night in Apr 2023

10/10 Excellent

Christopher Ryan, NEW BOSTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 26 nights in Feb 2023

2/10 Terrible

anil

Disliked: Cleanliness, amenities, property conditions & facilities
The Pictures are completely misleading. Maintenance is terrible; as an example: Aircon has no remote and canot be adjusted. There are no blankets or quilts available at all. The airconditioner is kept on Max Cold, so you can either shut it off and stop all airflow or leave it ON and freeze. Plumbing is inadequate; the shower is a trickle and the hot water barely works and is cold. The linen is threadbare. I could go on and on, but siffice it to let my actions speak for me as follows: I was booked for 4 nights. I stayed 1 night and checked out into another hotel.
Stayed 3 nights in Jan 2023

10/10 Excellent

Tormod

Stayed 1 night in Dec 2022

6/10 Okay

Hapfy

Business traveller
Liked: Cleanliness, staff & service
I hope there would be a hot and cold shower. The hot is not functioning in my room. It would be better if you have a hand shower.
Stayed 1 night in Dec 2022

10/10 Excellent

Mercedes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near & convenient to all restaurant
Stayed 3 nights in Oct 2022

8/10 Good

Anthea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a great location. The room was good but the bathroom is too small.
Stayed 2 nights in Sep 2022

6/10 Okay

Charles

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was ok. They played strange music in entry. Bed had no blanket and internet was terrible.
Stayed 4 nights in Aug 2022

10/10 Excellent

Lillibeth

Travelled with family
Very good and I will comeback again.
Stayed 18 nights in May 2022

6/10 Okay

Gary

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Poor internet was an issue. Need to check their drainage system. I booked a room for some friends. They told me the drainage was clogged up as they showered it would fill up with water.
Stayed 5 nights in Apr 2022

8/10 Good

Troy

Stayed 1 night in Mar 2022