6/10 Okay
Ann
Travelled with family
23 Sept 2024
Liked: Cleanliness
Disliked: Amenities
Admittedly my unmet needs felt much greater than they might to another, as needing a hotel was due to a death in my family & as I flew to MI, I had no car. Bed was comfortable; room had extra chair ( ); in-room coffee not drink-worthy. TV technology for CC challenging to select & sustain. I chose this lodging option as it advertized having a restaurant/bar in hotel, & our transportation between Funeral Home & eating options challenging. I was not informed when making reservation prior to arrival, that Restaurant was not ‘operating/open’ due to on-going construction. UPon registrating, I nquired if ‘Attached Rooms’ were available... they couldn’t make that happen (construction/rennovation?) Initial interaction with desk personnel was ‘challenging’ for me, as I was grieving the death of a family member and was easily frustrated with not having my needs met. Other personnel (while not knowing of my personal situation) were polite & helpful throughout my 2-day stay. Eventually the ‘greeting personnel’ offered us botttle of water and $$ Restaurant Gift Card we were unable to use, as the restaurant is not available in the state where we live.
Ann
Stayed 2 nights in Sep 2024