2/10 Terrible
Eric
Travelled with family, Travelled with pets
2 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this property was unfortunately very unpleasant. We stayed in this exact location 9 months previously. We brought my service dog and stayed in a very nice room.
This time we were all but assaulted due to us having our animal. The manager had to call and personally apologize and ask what she could do to help. She agreed to a full stay refund. So far we have been refunded $75.00 on a four night stay and an early charge of $50 for checking in one hour early
Our room was very unsatisfactory. It was not possible to take a shower for more than two minutes, because the water would not drain. We ended up showering (for four days) in various apartments and flats as we moved our grandmother
We felt so uncomfortable going into our room every evening - we purposely waited to come back until after dark. I don't know if the staff had a power control issue, if they did not like that my Husband and I displayed symbols of our Jewish faith, if they disliked the fact that we were Man and Man, or if it really was because we were a couple who warned them ahead about our service animal, and that is why we were treated in such a manner. But, stuff, like the manager promising to bring us more pillows, (because we really felt very uncomfortable approaching the front desk, and never went back into the dining hall) - a promise to bring a few extra pillows - that could not be accomplished. So we did not even sleep well, for the short period we stayed in the room.
Very negative.
Eric
Stayed 3 nights in Sep 2024