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Property Vine - Pacific Sands

4.5 star property

Photo gallery for Property Vine - Pacific Sands

View from room
Sports facility
Individually decorated, individually furnished, laptop workspace
Reception
View from property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Barbecue grill
  • Parking included
  • Outdoor space
  • Laundry
  • Air conditioning

Explore the area

Map
3 Kirribilli Avenue, East Mackay, QLD, 4740
  • Ken Burgess Orchid House
    ‪14 min walk‬
  • Artspace Mackay
    ‪3 min drive‬
  • Harrup Park
    ‪4 min drive‬
  • Mackay, QLD (MKY)
    ‪9 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms

Individually decorated, individually furnished, laptop workspace

Apartment, 2 Bedrooms

  • 71 sq m
  • 2 bedrooms
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for King Executive Room with Balcony

Individually decorated, individually furnished, laptop workspace

King Executive Room with Balcony

  • 42 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Studio

Individually decorated, individually furnished, laptop workspace

Executive Studio

  • 40 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Apartment, 2 Bedrooms

Individually decorated, individually furnished, laptop workspace

Executive Apartment, 2 Bedrooms

  • 7 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms (Interconnecting)

Individually decorated, individually furnished, laptop workspace

Apartment, 2 Bedrooms (Interconnecting)

  • 2 bedrooms
  • 2 bathrooms
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Room Studio

King Room Studio

King Room Studio

  • 40 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Apartment, 3 Bedrooms (Interconnecting)

Individually decorated, individually furnished, laptop workspace

Apartment, 3 Bedrooms (Interconnecting)

  • 3 bedrooms
  • 2 bathrooms
  • River view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living room

Apartment, 1 Bedroom

  • 62 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Mackay

Located in Mackay (East Mackay), Property Vine - Pacific Sands is within a 5-minute drive of Mackay Enertainment and Convention Centre and Harrup Park. .This beach aparthotel is 2.1 mi (3.3 km) from Bluewater Lagoon and 2.1 mi (3.4 km) from Caneland Central.
View more Aparthotels in MackayOpens in a new window

What's nearby

  • Harrup Park - 4 min drive
  • Caneland Central - 4 min drive
  • Bluewater Lagoon - 4 min drive
  • Mackay Base Hospital - 7 min drive
  • Mackay Marina Village & Shipyard - 10 min drive

Getting around

  • Mackay Station - 9 min drive
  • Mackay, QLD (MKY) - 9 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Palace Hotel - ‬3 min drive
  • ‪Burger Urge - ‬3 min drive
  • ‪Jamaica Blue - ‬3 min drive
  • ‪Hog's Breath Cafe - ‬3 min drive

About this property

Property Vine - Pacific Sands

Stylish beach retreat with outdoor pool
Property Vine - Pacific Sands offers 51 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Accommodations at this 4.5-star aparthotel have kitchens with microwaves and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch Smart televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 51 individually decorated guestrooms, featuring kitchens. 32-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include microwaves and coffee/tea makers, and housekeeping is provided weekly.
Don't miss out on recreational opportunities including an outdoor pool and bicycles to rent. Additional features at this aparthotel include complimentary wireless internet access, a picnic area, and barbecue grills.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.

Languages

English

Property amenities

Beach

  • Near the beach
  • Beach towels

Pool/Spa

  • Outdoor pool

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site

Kitchen

  • Microwave
  • Cookware/dishes/utensils
  • Cleaning supplies
  • Electric kettle
  • Toaster
  • Coffee/tea maker

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Hairdryer
  • Toilet paper
  • Towels provided
  • Shampoo
  • Free toiletries

Entertainment

  • 32-inch smart TV with digital service

Outdoor areas

  • Barbecue
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Designated smoking areas

Services and conveniences

  • Limited housekeeping
  • Local maps
  • Window screens
  • Guidebooks/recommendations
  • Iron/ironing board
  • Luggage storage
  • Blackout curtains
  • Vending machine
  • Reception hall
  • Restaurant dining guide

Location highlights

  • Near the ocean
  • Near the sea
  • Near the airport

Things to do

  • Health club access nearby
  • Outdoor pool access neaby
  • Bike hire on site
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 51 rooms
  • 8 floors
  • Built in 2015
  • Individually decorated
  • Individually furnished

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges AUD 2.90 for credit card payments
The front desk is open Monday - Friday (7:00 AM - 5:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
This property is not suitable for guests who are required to quarantine, due to the property's communal areas.

Renovations and closures

The following facilities or services will be unavailable from March 17 2025 to March 19 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 150.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of AUD 2.90

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Direct Hotels Pacific Sands East Mackay
Direct s Pacific ds Mackay
Direct Pacific Sands East Mackay
Property Vine Pacific Sands
Direct Hotels Pacific Sands
Vine Pacific Sands East Mackay
Property Vine - Pacific Sands Aparthotel
Property Vine - Pacific Sands East Mackay
Property Vine - Pacific Sands Aparthotel East Mackay

Property Vine - Pacific Sands Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 189 out of 423 reviews
Rating 8 - Good. 142 out of 423 reviews
Rating 6 - Okay. 59 out of 423 reviews
Rating 4 - Poor. 20 out of 423 reviews
Rating 2 - Terrible. 13 out of 423 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Adrian

Liked: Cleanliness, amenities
Everything was fine
Stayed 1 night in Oct 2024

6/10 Okay

Aaron

Disliked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing very polite abd professional. Not enough close by eateries or bars.
Stayed 7 nights in Sep 2024

8/10 Good

ASM

Liked: Cleanliness
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness
Property has potential but it's lack of cleaning and maintenance let's it down. This accommodation seems to be mostly shift workers short term stays with some residential, not for holidays. We tried to modify stay by moving back one day, Pacific Sands said no problem but we had to get Wotif to put it through. Wotif then made a big deal about it and claimed Pacific Sands would not respond so we either lost a nights stay or had to pay a large fee for the change. Upon arrival the reception at Pacific Sands had received nothing from Wotif and happily moved our dates by one day. A big thank you to the reception for doing that. We haven't used Wotif for some time and won't be using them again
Stayed 4 nights in Sep 2024

8/10 Good

Miller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The beds are too soft.
Stayed 1 night in Sep 2024

2/10 Terrible

Rodney

Business traveller
Disliked: Cleanliness
Stayed 2 nights in Sep 2024

10/10 Excellent

wayne

Travelled with partner
Liked: Property conditions & facilities
Quiet location
Stayed 2 nights in Aug 2024

10/10 Excellent

Judith

Liked: Cleanliness, property conditions & facilities
Very convenient place to stay as close to airport and to Mackay city centre.
Stayed 5 nights in Aug 2024

4/10 Poor

Alice

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Very dirty! The carpet had stains all over it and there was lots of dust. The walls need a repaint too!
Stayed 2 nights in Aug 2024

2/10 Terrible

Keith

Disliked: Cleanliness, amenities, property conditions & facilities
I got in late and the doors were locked so I was unable to check in to my room. I ended up having to go to a different hotel even though I had already paid for this one.
Stayed 1 night in Aug 2024

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very run down and dirty! We had to be moved from the first room due to airconditioner not working and musty/mould smell and the second room had the most putrid carpet and a dirty sock in the wardrobe.
Stayed 2 nights in Aug 2024

10/10 Excellent

Brady

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay, well maintained, clean, tidy and quiet
Stayed 2 nights in Aug 2024

8/10 Good

Wyatt

Stayed 1 night in Jul 2024

10/10 Excellent

Kingsly

Stayed 3 nights in Jul 2024

8/10 Good

Michael

Liked: Cleanliness
Convenient
Stayed 6 nights in Jun 2024

6/10 Okay

Damian

Stayed 25 nights in Jun 2024

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable and modern
Stayed 2 nights in Jun 2024

10/10 Excellent

Kingsly

Business traveller
Liked: Cleanliness, property conditions & facilities
Excellent reception polite and informative Very quite and close to all shopping beaches Fuss free stay everything required in a self contained apartment
Stayed 4 nights in Jun 2024

8/10 Good

Bhadra

Business traveller
Liked: Cleanliness, property conditions & facilities
Property doors are very hard to open. We need both hand to open the doors. When doors are open and close very noisy.
Stayed 23 nights in Jun 2024

6/10 Okay

Lydia

Disliked: Cleanliness
Stayed 1 night in Jun 2024

8/10 Good

Chentelle

Business traveller
Liked: Cleanliness, property conditions & facilities
Excellent customer service team
Stayed 3 nights in May 2024

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Do not stay here!
Advertised as 4 star. Room is underwhelming. Limited furniture/decorating, carpet stained, light fittings missing, throw pillows stained. Gross! Walls between rooms are paper thin. I was subjected to listening to a domestic dispute from the room next door, including the constant slamming of doors and children screaming for 3 and half hours. No info on after hour contact, complained in the morning and was told the after hour contact number is on the front door to the lobby - quite unsafe for a lone female traveller with a domestic dispute happening in the room next door and spilling out into the shared spaces. Reception didn’t care. I won’t be staying here again. Honestly a nightmare experience
Stayed 1 night in May 2024

10/10 Excellent

Belinda

Stayed 2 nights in May 2024

6/10 Okay

Wei

Stayed 1 night in May 2024