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Emporio Ixtapa - with Optional All Inclusive

3.5 star property

Photo gallery for Emporio Ixtapa - with Optional All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Interior
Interior
2 restaurants, breakfast, lunch, dinner served; international cuisine
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Spa
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Boulevard Ixtapa S.n., Ixtapa, GRO, 40880
  • Place, El Palmar Beach
    ‪7 min walk‬
  • Place, Delfiniti
    ‪10 min walk‬
  • Place, Marina Ixtapa
    ‪19 min walk‬
  • Airport, Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪33 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | View from room

Superior Room, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(51 reviews)
  • Ocean view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Ocean View

Junior Suite, 2 Double Beds, Ocean View | View from room

Junior Suite, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(18 reviews)
  • Ocean view
  • 47 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View | View from room

Junior Suite, 1 King Bed, Ocean View

9.2 out of 10
Wonderful
(31 reviews)
  • Ocean view
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | Mountain view

Superior Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(25 reviews)
  • Ocean view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Mountain View

Superior Room, 1 King Bed, Mountain View

Superior Room, 1 King Bed, Mountain View

8.8 out of 10
Excellent
(20 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

7.6 out of 10
Good
(29 reviews)
  • Mountain view
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, 2 Double Beds, Mountain View

Superior Room, 2 Double Beds, Mountain View

Superior Room, 2 Double Beds, Mountain View

8.8 out of 10
Excellent
(22 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Ixtapa

A stay at Emporio Ixtapa - with Optional All Inclusive places you in the heart of Ixtapa, within a 5-minute drive of Marina Ixtapa and El Palmar Beach. .This beach resort is 5 mi (8 km) from Linda Beach and 5.4 mi (8.7 km) from La Madera Beach.
View more Resorts in IxtapaOpens in a new window

What's nearby

  • Magic World Aquapark - 5 min walk - 0.5 km
  • El Palmar Beach - 7 min walk - 0.6 km
  • Magic World Aquatic Park - 7 min walk - 0.6 km
  • Delfiniti - 10 min walk - 0.9 km
  • Marina Ixtapa - 19 min walk - 1.6 km

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 21 min drive

Restaurants

  • ‪Ruben's Hamburgers - ‬3 min walk
  • ‪The Generals - ‬3 min walk
  • ‪Mini Super y Tacos La Calandria - ‬2 min walk
  • ‪Sr. Taco Grill - ‬2 min walk
  • ‪Chili Beans Restaurante Mexicano - ‬2 min walk

About this property

Emporio Ixtapa - with Optional All Inclusive

Emporio Ixtapa - with Optional All Inclusive offers 219 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. 32-inch LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
A private beach, an outdoor tennis court, a health club, and complimentary bicycles are featured at the resort. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is open daily.
Make yourself at home in one of the 219 guestrooms featuring iPod docking stations and LCD televisions. Cable television is provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including a health club and an outdoor pool. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Condimento, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Ixtapa? This resort has 10 square feet (1 square meters) of space consisting of conference space and a meeting room. Limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Condimento - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
Sunset Grill - This beachfront seafood restaurant serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Emporio Ixtapa - with Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MXN 390 for adults and MXN 235 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Condimento
  • Sunset Grill

Things to do

  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • TV in common areas
  • Volleyball

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 235 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Emporio Ixtapa
Hotel Emporio
Hotel Emporio Ixtapa
Ixtapa Hotel Emporio
Emporio Hotel Ixtapa
Emporio Ixtapa Hotel Ixtapa
Emporio Resort Ixtapa
Hotel Emporio Ixtapa
Emporio Ixtapa Resort
Emporio Ixtapa Ixtapa
Emporio Ixtapa Resort Ixtapa
Emporio Ixtapa with Optional All Inclusive

Emporio Ixtapa - with Optional All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 579 out of 1071 reviews
Rating 8 - Good. 286 out of 1071 reviews
Rating 6 - Okay. 109 out of 1071 reviews
Rating 4 - Poor. 47 out of 1071 reviews
Rating 2 - Terrible. 50 out of 1071 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Eleazar

Liked: Cleanliness
Stayed 4 nights in Jan 2026

8/10 Good

Marilyn

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room we very clean. The reception staff were not very friendly or helpful. The one thing that stood out most was the staff, excluding reception staff. They were helpful, happy, kind, always going the extra to make you feel welcome. From the cleaning staff, to bar tenders to servers I can not praise them enough. Maybe giving the reception staff the same training would improve the first impression…
Stayed 6 nights in Jan 2026

8/10 Good

Kelly

Stayed 5 nights in Jan 2026

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, amenities
The staff was excellent, however if it's the hotel's goal to increase English speaking people as patrons, a few more staff should be taught English. The building isn't insulated very well so noise travels easily but for the most part we had a good experience.
Stayed 4 nights in Dec 2025

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast, clean room and excellent room service. Nice pool and good location for restaurants and shopping
Stayed 6 nights in Jan 2026

6/10 Okay

Duygu

Liked: Staff & service, amenities
The hotel was outdated and smelled like mold in both the building and room. While the towels were clean, they also didn’t smell pleasant, but this became tolerable. The location was great, and the pool was beautiful. However, someone overdrank and vomited near the pool, which we fortunately noticed and left immediately.
Stayed 2 nights in Jan 2026

8/10 Good

Dana

Liked: Cleanliness
The staff were amazing -so glad they won their union rights in Dec! Very grateful for any time staff or guests spent time helping us with our Spanish. We experienced wonderful massages on Christmas Day and the food was fun! Always a good taco to be had. Loved the 1978 buildings architecture. Ixtapa shopping is conveniently right across the street.
Stayed 7 nights in Dec 2025

6/10 Okay

Dorothea

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Okay
Stayed 1 night in Jan 2026

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities
All good.
Stayed 3 nights in Dec 2025

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool area, helpful staff, clean rooms,
Stayed 2 nights in Dec 2025

10/10 Excellent

Rodrigo

Stayed 1 night in Dec 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities
It’s an inexpensive all inclusive hotel if you choose that option. I liked that you could do ala carte as well. My family enjoyed it. Food was good. Right on the beach. The towel system is slow but I understand why. The entertainment was good. We had live music. Itvisxreally close to shots and restaurante if you choose to leave the beach and pool. I could only do 2 -3 days of all inclusive . There’s a Dominos right outside the property. Lots of cabanas and chairs . It’s a smaller resort/ hotel. Free parking is a plus. Wifi was good.
Stayed 2 nights in Dec 2025

2/10 Terrible

elaine

Disliked: Cleanliness, property conditions & facilities
I did not realize that this was a loud party hotel. It was old and dirty. Pool was murky. Room was dirty. Strike happened the day after we got there The staff were EXCELLENT in getting us booked into another hotel since the hotel was shutting down due to the strike. Thank you to the staff. We stayed at las Brissas a much cleaner and well maintained hotel.
Stayed 12 nights in Dec 2025

8/10 Good

Muneerah

Stayed 7 nights in Dec 2025

2/10 Terrible

James

Travelled with partner
Less than 24 hours at the hotel, they closed it stating that they had "a problem" and we had to check out. Nobody said a word and nobody contacted us from any institution connected with this trip. Not happy with anyone involved. We found out when we went down for supper. No food, leave...
Stayed 7 nights in Dec 2025

10/10 Excellent

maria

Liked: Cleanliness
Awesome
Stayed 1 night in Dec 2025

10/10 Excellent

Diana

Liked: Cleanliness, property conditions & facilities
Everything was incredible
Stayed 4 nights in Dec 2025

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The place was older than expected, the staff was good although spoke little English so a few misunderstanding along the way. The pool was nice but overly crowded and extremely loud. The corner suite was spacious though the air conditioning smelled musty.
Stayed 28 nights in Oct 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean and staff very friendly. Great view from room.
Stayed 3 nights in Nov 2025

2/10 Terrible

Roberto

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled like dirty mop water . The pillows and sheets had black stuff all over them . The fridge didn’t work so we had to request another . Only one elevator for 100’s of people and the place was so packed it was uncomfortable . The hot tub was slimey when sitting down and the pool was so warm for the 100s of people in it . I was suppose to stay 3 nights and decided to check out after 1 night and they would not issue me a refund . Out of the 5 hotels we stayed at this was the worst one . I do not recommend!
Stayed 3 nights in Nov 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
It was all very good, loved the atmosphere.
Stayed 5 nights in Nov 2025

10/10 Excellent

Gregory Webb

Liked: Cleanliness, staff & service, property conditions & facilities
The service was exceptional. The breakfast omelets were fabulous. Rosa in animation was enthusiastic! Abigail and Gina in reception were delightfully welcoming. Julian and Jesus were terrific bellboys. Itzel was pleasant and helpful with assorted issues. Although there are a couple of new bicycles, they still need MORE new bicycles. The air conditioning was a blessing as it was particularly humid this visit. The beach was super clean and the lounge chairs and umbrellas were great for sunbathing and enjoying the days and the sunsets. I always thoroughly enjoy my stays at Hotel Emporio and I will continue to do so on future visits. The staff is dedicated to making everything wonderful for me as a guest and I truly appreciate all of their smiles and kind gestures in serving me.
Stayed 7 nights in Nov 2025

6/10 Okay

chrisitan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We visited in November. Well, it only interrupted our sleep. One night, we are generally good at sleeping with noise, there was regular dance music coming from the nearby property. We do enjoy meeting other guests and this hotel at this time of year is completely focussed on local guests. So if you would like to meet other visitors from English speaking countries at this time of year, it did not seem to be an option. There are English speaking staff, but many of the staff also do not really speak English. Because this is an area of large/mostly all-inclusive hotels. There is no evening dining options along the beach, no real vibe at night. As you’ll see in other reviews, there are good restaurants outside of the hotel but the area was very quiet. I was told that January through March may be a more interesting time to visit. When I checked in, I was told that I could charge things to the room using my wristband, but it took three visits to the front desk to input my credit card so it wasn’t until the last day that this worked. The beach is nice, the ocean is warm, the waves to crash pretty hard (so kids, and those who do not want to dive the waves need to stay in quite close). I noticed a margarita at the pool bar was $15 Canadian equivalent. I didn’t see a happy hour.
Stayed 3 nights in Nov 2025

10/10 Excellent

Nacho

Stayed 2 nights in Nov 2025

8/10 Good

Jacqueline

Stayed 1 night in Nov 2025