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Staff was very nice and helpful

During our stay, we were consistently impressed by the hospitality. Every single person we encountered was always polite, attentive, and ready to help with any request. While I remember the names of some staff members, like M and L, I want to emphasize that, in general, every staff member we interacted with truly deserves recognition for their excellent service. The entire team contributed to making our experience unforgettable, and we are truly grateful for their kindness and professionalism. Additionally, the Christmas special menu was excellent. The dishes were thoughtfully prepared, delicious, and a true highlight of our stay. It was a wonderful festive experience.

A smaller property that makes the experience better. Staff was very attentive!

Emanuel the bartender for the villa suites was very professional and gave super good service and made delicious drinks!

Sanctuary Cap Cana was amazing. Joan took great care of us in the castle and came and checked on us daily no matter where we were on the resort. The food was amazing, and the service all over was great. There was an abundance of food options, and we were able to find a spot wherever we went without issues of overcrowding. If you are going to Punta Cana, this is the place to stay. Only downside was the waterfall in the castle was being worked on and we had a minor issue with the water not getting very hot in our room, but I’d still give it a 5/5 rating even with those small issues.

Everything was perfect!