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Best Western Diamond Bar Hotel & Suites

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Diamond Bar Hotel & Suites

Standard Room, 1 King Bed, Non Smoking, Refrigerator
Lobby
Exterior
Outdoor pool
Property amenity

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
259 Gentle Springs Ln, Diamond Bar, CA, 91765
  • California State Polytechnic University, Pomona
    4 min drive
  • Fairplex
    8 min drive
  • Western University of Health Sciences
    8 min drive
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    25 min drive

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (Freeway Side)

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Freeway Side)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Freeway Side)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Freeway Side)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Freeway Side)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower;Freeway Side)

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower;Freeway Side)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Holiday Inn Diamond Bar - Pomona, an IHG Hotel
Pool
Hot tub
Spa
Parking included
4.4 out of 5, Excellent, (1001)
The price is AU$559
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Holiday Inn Diamond Bar - Pomona, an IHG Hotel

About the area

Diamond Bar

With a stay at Best Western Diamond Bar Hotel & Suites, you'll be centrally located in Diamond Bar, within a 15-minute drive of California State University, Fullerton and California State Polytechnic University, Pomona. .This hotel is 4.8 mi (7.7 km) from Royal Vista Golf Club and 5.3 mi (8.5 km) from Latino Art Museum.

What's nearby

  • California State Polytechnic University, Pomona - 4 min drive - 4.8 km
  • Fairplex - 8 min drive - 9.7 km
  • Auto Club Raceway at Pomona - 10 min drive - 10.8 km
  • Raging Waters - 10 min drive - 12.4 km
  • BAPS Shri Swaminarayan Mandir - 10 min drive - 13.8 km

Getting around

  • Walnut Industry Station - 8 min drive
  • Los Angeles - Ontario Intl. Airport (ONT) - 25 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪McDonald's - ‬2 min walk
  • ‪Starbucks - ‬4 min drive
  • ‪The Coffee Bean and Tea Leaf - ‬3 min walk
  • ‪Basil And - ‬5 min walk

About this property

Best Western Diamond Bar Hotel & Suites

Hotel in Diamond Bar with free breakfast and a 24-hour front desk
Best Western Diamond Bar Hotel & Suites offers 97 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Accommodations offer separate sitting areas. Flat-screen televisions come with premium cable channels.

Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Diamond Bar hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 97 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Partially open bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and separate sitting areas, and housekeeping is provided daily.
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a banquet hall.
A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 9:30 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 6:00 AM and 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free buffet breakfast available 6:00 AM–9:00 AM on weekdays and 6:00 AM–9:30 AM on weekends
  • Coffee/tea in a common area

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

Business services

  • Business centre

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Access via exterior corridors
  • Iron/ironing board
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for USD 15.99 per day
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 15.99 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM

Property is also known as

Best Western Diamond Bar
Best Western Diamond Bar Hotel
Best Western Hotel Diamond Bar
Diamond Bar Best Western
Best Western Diamond Bar Hotel Diamond Bar
Best Diamond Bar & Suites
Best Western Diamond Bar Hotel & Suites Hotel
Best Western Diamond Bar Hotel & Suites Diamond Bar
Best Western Diamond Bar Hotel & Suites Hotel Diamond Bar

Best Western Diamond Bar Hotel & Suites Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 304 out of 1000 reviews" "
Rating 8 - Good. 269 out of 1000 reviews" "
Rating 6 - Okay. 174 out of 1000 reviews" "
Rating 4 - Poor. 119 out of 1000 reviews" "
Rating 2 - Terrible. 134 out of 1000 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Kristina

Travelled with family and small children
Disliked: Cleanliness
Homeless in the hallways
Stayed 2 nights in Aug 2024

10/10 Excellent

Alisha

Stayed 1 night in Aug 2024

10/10 Excellent

LATDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The was pretty well kept and looked good. We appreciate that they had breakfast available. The rooms were spacious.
Stayed 1 night in Aug 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Raman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never requested handicapped accessible room I was given one late in night who is tired after 8 hr drive . Was never informed when I checked in that my room is handicapped accessible room ! Next day I had to leave early so could not have time to request to change my room plus when I returned in evening my room was not serviced 😡. I had to call and get them send some one to clean up bit . Very disappointed. Expedia should have looked in to this when I made the reservation. !!!
Stayed 3 nights in Aug 2024

8/10 Good

Santos

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Unprofessional Staff and Owner
I wish I could add a zero rating on the hotel's staff and service. They are unprofessional, and the supervisor/who claimed to be the owner is also of no help. I had an issue when I tried to extend my stay at that place. The receptionist insisted that I needed to add $20 for the room not facing the freeway after we already stayed there for 6 days, that was ok when I asked if they could do a complementary, but the receptionist refused and hung up the phone. I called again then I looked for a manager, the supervisor/claimed the owner answered my phone, then he started with blah blah blah.... As a business owner and the kind of industry that you are in, you should listen to your customer, instead, he keeps on talking. So I just said, please just refund my stay, and I'll get another hotel that is worth my penny. Reading back the review after I had a bad experience, I would agree 100% that the supervisor/owner and the receptionist are unprofessional.
Stayed 2 nights in Jul 2024

2/10 Terrible

Aja

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Preeti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cozy clean hotel
It was nice cozy place . Stayed here one night . Overall good experience. Complimentary breakfast was good .
Stayed 1 night in Aug 2024

8/10 Good

Peike

Stayed 1 night in Jul 2024

2/10 Terrible

jessica

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service I found a big cockroach in the bathroom The remote controle didn’t have batteries
Stayed 1 night in Aug 2024

2/10 Terrible

Nathan

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

Minhao

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good don’t live there
Stayed 2 nights in Jul 2024

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Eduardo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The owner made up a $75 fee to charge me extra. We were in town for a tournament, we travel a lot. This business was extremely shady and will be reported to corporate.
Stayed 1 night in Jul 2024

6/10 Okay

Ricky

Oh well
Wanted a location closer to the pool. Got confused on the morning breakfast time, ended up missing breakfast.
Stayed 1 night in Jul 2024

6/10 Okay

terry

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property is located next to a freeway and construction was happening around the hotel. Also, the AC condenser and ice maker are outside the room's door, so it could be noisy in addition to the freeway noise.
Stayed 1 night in Jul 2024

2/10 Terrible

Chun

Travelled with family
Disliked: Staff & service
Terrible front desk service.
Terrible front desk service! How come they selected that guy to work at front desk. He is so mean and rude. He gave us wrong room which AC is not working. Then we came back. Still gave us so bad attitude. Won't come again. This behavior and attitude to my family and me is not acceptable.
Stayed 2 nights in Jul 2024

10/10 Excellent

Diamond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, quiet, polite front staff
Stayed 2 nights in Jul 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Diamond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Alberto, Wasco

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

yijun

Liked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Daysi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Gloria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are extra big. The only thing they should change are the pool hours ,the pool closes at 9pm during summer
Stayed 1 night in Jul 2024