2/10 Terrible
Laura
Travelled with group
25 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
This was hands down the most disappointing stay I've ever had anywhere in my life. I will elaborate below but if you don't have time to read this whole thing my summary is that my suite was filthy, blood stained sheets, dirty room, no power in the bedroom, Carpet in the hallway smelled like urine, no maid service ever came, staff was unresponsive and never helped me when I complained just pushed me off and said wait until the manager comes in but the manager never reached out. The amenities were closed which I should have been notified about prior because I would not have stayed there had I known. The desk manager smiled and stared at me when I complained. They didn't even try to make it better in any way. Didn't offer to come clean up or anything. The beds were rock hard I slept maybe two hours each night.
There were stains on the mini fridge that looked like it hadn't been wiped down in years. Even when I made a small request prior to check in, to have a room with a full length mirror, they would not accommodate. This was just a huge joke and a waste of money and it ruined our trip we had planned for a year. I've stayed at cheaper hotels and had a better experience. I guess I learned my lesson.
They have done nothing to make up for any of this.
Awful property and awful service.
Save yourself the trouble do not stay here. Parking was also a nightmare.
Laura
Stayed 2 nights in Oct 2024