I stayed at Hotel Secret Garden in Miami Beach and was left with mixed feelings. The staff was kind and did their best to assist, but it’s clear that management issues hinder their efforts. For instance, the A/C was broken throughout much of the property for two days. While staff assured me it would be fixed or that I could move to another room, neither promise was fulfilled. I appreciate their willingness, but their hands seemed tied.
The hotel was also too dark after 6 PM in common areas like the lobby, kitchen, and reception, which gave an unsettling vibe. The continental breakfast was disappointing, offering only a limited selection of options—not the solid variety one would expect. Again, this points to poor management.
While I appreciate the effort from staff and housekeeping to maintain the property, the facility itself shows unrealized potential. This hotel could do so much better in its prime location, and even justify charging more if these issues were addressed.
Lastly, I was promised a discount for the first night due to the inconveniences, but I was never contacted about it.
Overall, the staff deserves credit for trying their best, but management must step up to make this hotel reach its full potential.