4/10 Poor
Brookelyn
Travelled with family
2 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was non existent.
There was poo on the toilet upon arrival so we had to clean it. I was also woken at night with the sound of someone throwing up constantly it was awful. There was also a glitch and we couldn’t order room service easily.
Housekeeping didn’t refresh our room until I called at 4pm and they did it (I’d put the make up my room light on).
Pool was small and crowded and as the room service staff were so understaffed I doubted their ability to clean the pool if they are too overwhelmed to clean the rooms.
I was promised some butter that would be sent to my room but it never arrived then I called again they told me they’d follow it up, never arrived and they never answered the phone again and I certainly tried many times and at different hours of the day. Just so very disappointed that we couldn’t even spend the second night we’d paid for. We just left as we couldn’t get out of there quickly enough. It’s gone downhill since it first opened years ago. We won’t be back.
Brookelyn
Stayed 2 nights in Dec 2024