4/10 Poor
Nicole, Mays Landing
Travelled with family
2 Oct 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed for the weekend to visit Disney World with my sisters. It took us almost 10 minutes to even get into the room because the door would not open. The lock was messed up or broken. Even the closest ground floor door to get out of building we were in would not open at one point. We were locked from the inside out and had to walk to the other side of the property just to get out and leave. We felt very unsafe but also did not have the time to wait to see if we could switch rooms as we were on a tight schedule for our ticketed events at the theme park. Ice machine was broken. Room was dirty. Pee all down the front and sides of the toilet. Black dirt all over floor. Found a rusty nut or bolt sticking out of chair that someone dropped into a crack but it stuck one of my sisters when she sat down. Curtains were dirty and too long and hung over AC unit so the curtains blew right onto whoever was laying on that side of the bed closest to the unit. Had to tie them up just to sleep. Never given WiFi instructions or tv instructions. Shower set up was horrible. The floor is angled to allow water flow to drain to front, fine, but no mat or grips and all of us were slipping and almost falling on the angle in the shower. Many outlets in the room did not work to charge all four of our devices which was extremely inconvenient. Tried calling front desk numerous times to assist with certain matters but could not get through. Overall not happy at all with our stay.
Nicole
Stayed 2 nights in Sep 2024