TV cracked when we got there, floors dirty, bath tube dirty with ring and stains, no bedspread on bed, room service didn't clean room, no clean towels, no soap (just shampoo), no phone in room, heater broken , no toilet paper, no iron, no ironing board, no hangers, tried to transfer us to a room that had bed bugs. shoer curtain dirty, frigerator didn't get very cold. no alarm clock in the room, couldn't get wake up call. Office was locked from 11:00pm to 9:30am and you couldn't get any service.