When we arrived we were welcomed warmly and given a drink and cold towels, we were then taken to our room that had large gaps around the doors, no fridge (we paid for a room with fridge) and a TV that did not work. When we complained staff told us that the tv was not working because of the wind, but it was a sunny day with no wind. They apologised and said we could have a free drink, but that was all. Only when I said I would phone hotels.com to complain did they offer us a new room with fridge and working tv. I could then see that there was a lot of empty rooms and they just wanted to get rid of the worst rooms first. Breakfast was ok, nothing special, staff seemed ok.