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This is one of those big chain airport hotel that you absolutely wouldn't expect a personal experience but omg the service was amazing from reception to bar and we asked about an upgrade because of our daughter's bday. What a lovely surprise when we enter the room and it was all decorated with banners and balloons. Just wanted to say a big thank you for making our stay so special!

Great location for T5

This was a sort overnight stay for connecting flights. Was excellent place, staff friendly and professional. Room was outstanding.

Great value! Thanks

Staff members that checked me in was supper helpful. I asked for a wakeup call for 5am and this was followed through perfectly. Directions were given perfectly. Great staff.

This is THE hotel to stay at, if you have an early flight out of Term 2 or 3. Yes, it's a bit more expensive, but if you stay in the "outer" hotels you have other expenses, and the hassle/ uncertainty/ wasted time of getting from or to your hotel Hotel itself: First class. Good in house restaurant. Rooftop cocktail bar. Morning buffet- wide choice, good food. Ignore Expedia's confusing breakfast "options"- The less expensive one gives you everything. If arriving at airport by car, the hotel has its own entrance- don't pay for the terminal drop off. Easy walk, not out in the elements, to/ from tube station in Term 2. I imagine Terminal 5 also has a very close hotel... but I'd still stay at Hilton Garden. Take care to get RIGHT "Hilton" "at" Heathrow. You want the one AT to Terminal 2/3. "Hilton Garden Inn"