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Maya Azul

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Reviews

6.4 out of 10

Popular amenities

  • Breakfast available
  • Room service
  • Pool
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
5tA AVENIDA ENTRE 10 y 12, Playa del Carmen, ROO, 77710
  • Calle 12
    1 min walk
  • Quinta Avenida
    1 min walk
  • 3D Museum of Wonders
    3 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    14 min walk

Room options

Triple Room

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

Quadruple Room

  • Sleeps 4
  • 2 Double Beds

Double Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Reception

Hotel El Campanario

Free WiFi
Air conditioning
Room service
Housekeeping
3.5 out of 5, Good, (39)
The price is AU$66
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Hotel El Campanario

About the area

Playa del Carmen

With a stay at Maya Azul in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. .This hotel is 0.4 mi (0.7 km) from Mamitas Beach and 0.5 mi (0.8 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Mamitas Beach - 9 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 10 min walk - 0.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬1 min walk
  • ‪Porfirio’s - ‬1 min walk
  • ‪100% Natural - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Sonora Grill Prime - Playa del Carmen - ‬1 min walk

About this property

Maya Azul

Hotel with an outdoor pool, steps from Quinta Avenida
Maya Azul offers 20 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Rooms open to patios. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wired and wireless Internet access. Bathrooms include showers. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Cribs/infant beds (surcharge) are also available.
Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 20 individually decorated guestrooms. Rooms have private patios. Complimentary wired and wireless internet access is available. Bathrooms with showers are provided.
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional amenities at this hotel include complimentary wireless internet access and tour/ticket assistance. Spending a day of fun is easy with the theme park shuttle (surcharge).
Satisfy your appetite for lunch, dinner, or brunch at Mr Chile La Quinta Ave, a restaurant which specializes in seafood, or stay in and take advantage of the room service (during limited hours). Full breakfasts are available daily for a fee.
Featured amenities include complimentary wired internet access, express check-in, and express check-out. A cruise ship terminal shuttle is available for a surcharge.
Full breakfasts are available for a surcharge and are served each morning.
Mr Chile La Quinta Ave - This restaurant specializes in seafood and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee daily: MXN 70 per person
  • 1 restaurant
  • Room service available

Restaurants on site

  • Mr Chile La Quinta Ave

Things to do

  • Access to nearby outdoor pool
  • Outdoor pool

Family friendly

  • Access to nearby outdoor pool
  • Cots/infant beds (surcharge)
  • Outdoor pool
  • Supervised childcare (surcharge)

Conveniences

  • Front-desk safe

Guest services

  • Tour/ticket assistance

Outdoors

  • Garden

Spa

  • Manicures and pedicures

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Ceiling fan
  • Cots/infant beds (surcharge)

Bathroom

  • Private bathroom
  • Shower

Entertainment

  • TV

More

  • Access via exterior corridors
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Safe

Policies

Check-in

Express check-in available

Check-out

Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 70 per person
  • Airport shuttle fee: MXN 1570 per person (roundtrip)
  • Cribs (infant beds) are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Hotel Maya Azul
Hotel Maya Azul Playa del Carmen
Maya Azul
Maya Azul Playa del Carmen
Maya Azul Hotel PLAYA DEL CARMEN
Maya Azul Hotel
Maya Azul PLAYA DEL CARMEN
Maya Azul Hotel PLAYA DEL CARMEN

Maya Azul Reviews

Reviews

6.4
Rating 10 - Excellent. 10 out of 122 reviews" "
Rating 8 - Good. 46 out of 122 reviews" "
Rating 6 - Okay. 34 out of 122 reviews" "
Rating 4 - Poor. 16 out of 122 reviews" "
Rating 2 - Terrible. 16 out of 122 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was closed
Hotel was closed. Do not recommend. Had yo book another hotel. Have not received a refund.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prime location and quiet
Prime location on 5th avenue where The rooms are in The back Yard so quiet at night Time. The rooms are ok and clean Garden is cool and service is more than décent

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

2/10 Terrible

Donna, St. Louis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dump
pool area dirty and need of repair. Had to wash off bird poo off patio pool chairs out side toilet gross. Old mattress in room no blow dryer said was one in ad for hotel, bath towels dingy, no restraunt or club like said in ad. free breakfast was a joke table with corn flakes , bread , sanka , tang. Bugs biting in room and out side. Air conditioner to big for room.

8/10 Good

Mary, Minnesota

Liked: Cleanliness, staff & service
Location great
This was actually our 4th time staying here. Bed not comphy...not fancy but clean. Somewhat noisy from nearby disco...mainly Friday/Saturday. Just be aware of the cost. I searched one travel option site and it was far from "budget". This is a moderate budget place in a can't be beat location.

10/10 Excellent

Jeanette, Edmonton, AB Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service
We were for 10 days and the service is amazing at the front desk. Room was cleaned daily and service was outstanding.

6/10 Okay

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

2/10 Terrible

nancy

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible place
I booked for 6 nights and after one night I moved to another hotel because I couldn't stay there longer. Stain on the bed, no hot water, humid and very dark room, noisy, toilet couldn't flush, breakfast was dry bread on a table and Korn Flakes. I can't believe Expedia is doing business with that hotel. I lost my time and my good mood there.

2/10 Terrible

Lizzie, New York

Disliked: Property conditions & facilities, room comfort
No windows
It was like staying in solitary confident. There was no windows and the hot water took forever to trickle out. As for the beds I was better off sleeping on the beach in the sand. They were hard stiff and tough. The only good thing about the hotel was the location.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Great location
This hotel is right on 5th, one block from the beach. George at the front desk was extremely helpful. This hotel is great if you're on a budget, has basic amenities, but was clean.

6/10 Okay

Jesse, Canada

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Budget hotel in the middle of the action.
Hotel was everything I expected as far as amenities for such a low price. Staff were friendly and helpfull and the room was clean. If your backpacking or just on a tight budget it's a good place to stay. As well it's close to the beach and right on 5th avenue.

6/10 Okay

Hank, Vancover

Liked: Staff & service
Good for the price
Fine for the price. Too many trees overhanging the pool make it messy. They need proper remotes for the TV's. Such a simple thing but annoying. Friendly staff.

4/10 Poor

e.b, Israel

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
E.b. a lot of problems with the sewe!
The toilet, came up.. it was discasting!!! And we moved 3 difrent rooms!!

8/10 Good

guy, tlv

Liked: Cleanliness, staff & service, property conditions & facilities
first night in playa
Good value for money Not fency. Great location

8/10 Good

ciara, ireland

Liked: Cleanliness, staff & service
perfect spot on th strip
This is perfect for people on a small budget it is right on the strip and 2 minute walk from the beach.roos were cleaned daily.pool is small and lots of mosquitoes around there.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
A no frills budget hotel
Stayed here one night while visiting Playa Del Carmen. The hotel is right in the middle of the action downtown, which was great. The air conditioning worked, but other than that, don't expect any amenities. Overall, good for the price.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need some linen?
Pictures didn't do justice. Our room was two double beds combined as one with the mattress exposing and the linen had holes. We asked for a top sheet and we were given two bath towels as a sheet. This was one of the bottom five places we have ever stayed at.

2/10 Terrible

Chris, Mexico

Disliked: Staff & service, property conditions & facilities
Not a great place to stay
This hotel is not very nice, and they have poor customer service policies like over booking and then trying to move guests with reservations to othermuch lower quality hotels. Stay here if you need a cheap place in this area, but just be very careful that they don't try to pull a fast one on you.

6/10 Okay

ile, Boston

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good for very low budget stay
It is a very small very old property. Rooms are small, bathroom is extra small. No curtain on shower. TV with no remote. Ceiling fan that doesn't work. Should be good for people who wants to spend the less amount of money possible and yet be on the 5th ave. Furniture, blankets and bed's bases were very old, but sheets looked super clean, and mattress was surprisingly very comfortable. Just 1 pillow per bed. Overall cleaniness of the room was excellent. Hotel may be for very low budget travel but is still a good option compared to price and service, because it is very well located, staff is friendly and room is clean. Pool is extremely small (almost jacuzzi size) and it didn't looked very clean. If your room is close to the front desk, forget about extra sleeping on the morning, as you may hear a lot of noise and the constant ring of the phone.

8/10 Good

Diego

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Luz, Laguna Beach, Ca

Liked: Staff & service
Disliked: Property conditions & facilities
OK hotel, good location
Booked on $ primarily, OK experience overall, good location, close to beach...

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
review
Maybe for students is ok, but I don't recommend it

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Derick, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back next year...
Good clean budget hotel,,,in the middle of all the action on 5th ave.... Friendly helpful staff,,,, english speaking which is helpful...its all about location,location,location....The tour guides out front of hotel can be a little annoying... If looking for cheap clean accomadations this is it. Close to beach 5 minute walk.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort