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Sandos Caracol Eco Resort - All Inclusive

4.0 star property

Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Aerial view
Restaurant
Aerial view
Lake
Exterior

Reviews

6.6 out of 10

Popular amenities

  • Hot tub
  • All-inclusive
  • Breakfast included
  • Bar
  • Pool
  • Housekeeping

Explore the area

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪12 min walk‬
  • Gran Coyote Golf
    ‪8 min drive‬
  • Punta Esmeralda Beach
    ‪8 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪17 min drive‬

Room options

View all photos for Eco Family Suite

Eco Family Suite

Eco Family Suite

  • 41 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Superior

Eco Family Superior

Eco Family Superior

  • 29.9 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Superior Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Penthouse Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Adults Only

  • 62 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only

Deluxe Select Adults Only

  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Penthouse

Pool View Penthouse

Pool View Penthouse

  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Superior

Pool View Superior

Pool View Superior

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Eco Family Penthouse

Free minibar, in-room safe, desk, laptop workspace

Eco Family Penthouse

  • 64 sq m
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

Similar properties

Exterior

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (3958)
The price is AU$556
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Occidental at Xcaret Destination - All Inclusive

About the area

Playa del Carmen

Located in Playa del Carmen (Grand Coral), Sandos Caracol Eco Resort - All Inclusive is within a 15-minute drive of Gran Coyote Golf and Quinta Avenida. .This all-inclusive property is 6.1 mi (9.8 km) from Quinta Alegría Shopping Mall and 6.3 mi (10.1 km) from Central Square.

What's nearby

  • Playa Xcalacoco - 12 min walk
  • Gran Coyote Golf - 8 min drive
  • Punta Esmeralda Beach - 8 min drive
  • El Camaleón Mayakoba Golf Course - 10 min drive
  • Quinta Avenida - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪The Fives Plaza - ‬19 min walk
  • ‪La Laguna - ‬3 min walk
  • ‪Marley Coffee - ‬19 min walk
  • ‪Arezzo - ‬14 min walk
  • ‪Breeze Pool Bar - ‬14 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

Family fun on the beach, with 3 outdoor pools, near Gran Coyote Golf
Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor tennis courts, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

SPA SANDOS has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 5 hot tubs, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at one of the property's 9 restaurants. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Sandos Caracol Eco Resort - All Inclusive has 9 restaurants on site.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

Dutch, English, Italian, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 9 restaurants
  • 2 poolside bars, 9 bars/lounges and 1 swim-up bar
  • Coffee/tea in a common area

Things to do

  • 3 outdoor pools
  • 2 outdoor tennis courts
  • 5 hot tubs
  • Fitness classes
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness centre
  • Free bike hire
  • Free water park access
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Motorised watercraft
  • Parasailing
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped hire
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free minibar

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include window guards

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Sandos Caracol Eco Resort - All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 366 out of 1521 reviews
Rating 8 - Good. 393 out of 1521 reviews
Rating 6 - Okay. 303 out of 1521 reviews
Rating 4 - Poor. 204 out of 1521 reviews
Rating 2 - Terrible. 255 out of 1521 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Adam

Travelled with family and small children
Liked: Staff & service, amenities
The grounds were fantastic nestled into the jungle with lots of tree coverage so you're not being baked on the sun. They had excellent live entertainment and shows every night. The food at La Laguna was as what you would expect from an average buffet but was still very tasty and the staff was allergy mindful of my youngest son who has a severe Tree nut allergy. Me and my family thoroughly enjoyed the restaurants on site, as well as the onsite entertainment and everything that the resort put forward to make our stay as best as possible. We really enjoyed the restaurants that were on site. Booking through Expedia gave us extra privileges to have concierge book our restaurants for us, so we did not have to wait up till midnight to put them ourselves online.

8/10 Good

Alfred, Edmonton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Wished that i was notified that the slides would be under maintenance prior to booking the resort. It was the main reason for selecting this resort.
Stayed 7 nights in Nov 2024

10/10 Excellent

Ashlynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property is amazing from the resort itself to the friendly staff and great food. We will absolutely be going back again!
Stayed 9 nights in Nov 2024

4/10 Poor

Andrea

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is falling apart. We had heavy rain and the roof was leaking everywhere. Including the main buffet AND our room. Had to walk through puddles on the bathroom floors. There was mold in a lot of the communal areas especially the main buffet and bathrooms. 5 out of 8 people in our group were vomiting by the end of our stay. I think it was the buffet food. The a la carte restaurants were all great food but had very limited reservations. The employees were all working so hard but just couldn't keep up with all the issues, no fault of their own. If the resort invested in some major repairs and maintenance it could be really amazing. The large waterslides were also closed for maintenance the whole week but we only ever saw 1 person doing some painting. Highlights were all the wildlife including monkeys, turtles and iguanas. The shows every night were very good.
Stayed 7 nights in Nov 2024

6/10 Okay

Samuel

Travelled with family
Liked: Cleanliness, staff & service
Awsome resort child friendly has a water park for kids to enjoy. The only thing I dislike was the way the reservations to eat at the restaurant work they will tell you to reserve in there app but there was never a open table so be ready to dine at the buffets.

8/10 Good

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The property itself is in a very unique rain forest setting. You are surrounded by amazing vegetation and lots of animals. The beach is beautiful but rocky. They should have a separate area for vegan and vegetarian so that you can identify what food contains meat, seafood and cheese.
Stayed 7 nights in Nov 2024

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
To be honest this is the worst resort I have ever been to Dirty ,falling apart, everything is a money grab pools look like a toilet with all the kids peeing in it and the adults dirty as well Never seen once in the seven days pool being tested or cleaned I am now going for blood work and other tests to see what parasite I got on Friday which has caused me great strain grief Never again Sandos you are a one stars resort and I’m being generous Your resort is falling apart holes in the roofs water leaking in every every location and dirty water falling in the buffet with no sanitizing no wonder people leave there needing medical help Never again read this please tourists because they’re site is all lies and the smell off sewage is overpowering
Stayed 7 nights in Nov 2024

8/10 Good

Daniel, Red Deer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We chose this resort because our grandson wanted waterslides..however the bigger slide was damaged and not usable as was one of the restaurants..that we had booked in after we got to the resort. The main pool was really murky ...compared to the adult pool. The room was clean and grounds were well maintained by staff. Staff was very friendly and helpful. Some guests made the stay irritating but that's not the resorts fault. We would definitely book through Expedia..gave us a perk...as it allowed us to book al le carte restaurants upon check in ...rather than stay up till midnight and use the resorts app! That made us very happy! Santiago at the Taco Bar was an amazingly kind and friendly waiter...as was Michelle at concierge! Bellman were wonderful as well! The resort does need some repairs to roofs..as some floors are very slippery when it rains. All in all ...having not used Expedia for an international vacation ...I would do it again!
Stayed 7 nights in Nov 2024

6/10 Okay

Gerald Kyle

Stayed 7 nights in Nov 2024

10/10 Excellent

Edgard Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great wildlife
Stayed 7 nights in Nov 2024

6/10 Okay

Jade

Liked: Cleanliness, staff & service
It was nice to be in the rain forest and have the animals all around. The beach was extremely rocky and hard to go into. A lot of amenities were closed such as the water slides which as big reason we booked, the snack bar wasn’t open, some a la cartes were closed and you had to book the day of at midnight or you couldn’t get a reservation which being on vacation with little kids I’m not up at that time and I’m not setting an alarm. The place was nice but not for me.
Stayed 7 nights in Nov 2024

4/10 Poor

chris

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Worst Sandos I’ve been to. Front desk staff lack attention or care rooms are cleaned and not replaced items like towels or even bed sheets. Will not be back
Stayed 7 nights in Nov 2024

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

8/10 Good

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Katelynn

Nothing like what we were told we were going to be able to have. Could not get reservations. Lots of places were closed. It was kinda disappointing.
Stayed 4 nights in Nov 2024

2/10 Terrible

Jeremy Scott

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling with 4 adults and 1 child 13 yrs old. Check-in took awhile, they only had 1 person working in the expedia line we were told to go to. They sat us down and gave us the whole talk about the resorts, alot of information with the intent to sell you timeshare or massages. Rooms were the only nice thing, king size with a twin bunk bed. We were told to visit expedia activity office for excursions. We tried for first 2 days and the office was closed. 3rd day office was open but no expedia. We were told we have to call and make a reservation first, which was not told when we arrived, so we booked excursion with air canada for catamaran cruise. Big mistake, hour drive from hotel, we were told no extra fees, they tried to charge $20 person there extra, argued and won, snorkeling was rushed maybe 20 mins total to see and swim 500m, kept hearing faster rapido constantly cant enjoy. Dropped us off at beach club, bad food buffet, dirty water beach not clear, had to sit for 3 hours before they came back. Took us to isle of mujeres for hour and half to shop, it was okay nothing special, same tourist stuff at each shop. Got back and couldnt find van to go back, no signage, no person knew where, after being the last van we found it and was crowded in a small van hot and uncomfortable no ac no legroom. The restaurants at the resort required reservations except international buffet which consistantly had bland food and desserts. You have to reserve restaurant at 12:01am....
Stayed 7 nights in Nov 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

8/10 Good

Debbie

Liked: Staff & service
The resort is beautiful. Our room was not the cleanest when we arrived but, hey, we were in a jungle. No hot water for the first 4 days and out shower flooded but we got things figured out. Lots to do on the property. Loved swimming in the cenote and the calmer pools. The main pool was a little crazy for us.
Stayed 9 nights in Oct 2024

6/10 Okay

FRANCIA

Stayed 5 nights in Oct 2024

10/10 Excellent

Michael Donald

Travelled with family
Liked: Amenities, property conditions & facilities
The resort was very nice. Was cool to see all the different wildlife like monkeys raccoons, kudamundi and loads of birds. My kids loved the water park which was right outside of our room. The Riviera was the best à la carte. As far as taste and serving size went. The buffet and Mexican buffet were also very good with loads of selections. Wasn't too big on the Brazilian steakhouse as we found the meat to be a bit over cooked. The pools were also nice. The beach was ok but had massive rocks so it was hard to swim. The only complaint was lack of hot water as there was some water pressure problems and no hot water. So every shower was like going in the pool., so not very comfortable for having a shower
Stayed 7 nights in Oct 2024

4/10 Poor

Bryan

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
What I didn't like was the staff members trying to aggressively sell me on their membership level of service and then asking me inappropriate questions about my family status in front of my child. Also the entire eating situation sucks and the food is only average. The guest app didn't work and no one offered to fix it for me. I reached out for help 3 times and no one followed through.
Stayed 8 nights in Oct 2024

8/10 Good

Eka Ruth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family with kids. I wish they had more entertainment during rainy days and maybe dance parties but other than that really great place.
Stayed 9 nights in Oct 2024

6/10 Okay

Barbara

Travelled with family
Disliked: Property conditions & facilities
The property is ok. Our room had no working shower and an ant issue. We were told the shower would be fixed but after 2 nights nothing. Finally demanded a different room and it was much nicer all around. No ants and a shower with running water.
Stayed 7 nights in Oct 2024

10/10 Excellent

Joaquin Graciela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful, well cleaned, the only part that they don't explain what your entitled to use, they want a 90 minutes talk to convince of purchasing a timeshare. The beach was terrible to many rocks.
Stayed 6 nights in Oct 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024