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Great place to visit, lovely hotel and spa. Gave a 2 star rating as had an awful experience on last day. I have Coeliac disease and on my last day my supposedly gluten free breakfast was not. 2hrs into driving home had to stop off and throw up in a garden centre’s public loos. I’m still recovering from the event. Hotel comms post this has been poor, emailed them twice but did not even receive a response. Not what I would expect from a 5 star hotel.
Room.was great, really spacious for a family, comfortable and fantastic bathroom products.
Our issue was we were in ground floor room and an active family above us with bouncing feet into the early hours rattling the light fittings...resulting in a restless night sleep.
Think about changing the light fittings or putting rubber gromits on fixing to reduce the rattling due to people above.
I was there unfortunately because my husband was in Derriford hospital and had knew I would feel comfortable eating swimming etc.. on my own and very convenient for the hospital.
The room was very nice, although a standard room very comfortable spacious and generous bathroom.
The staff were outstanding, I couldn’t book dinner as I didn’t know when I would be back but was told they would hold a table until 8.45pm then I could have room service. I had to cancel breakfast 10mins before my booking as had to dash to the hospital and was told that it wasn’t a problem & was give a cup of tea to go. So considerate & understanding.
Although I had been before for a spare break and enjoyed all the facilities and restaurants it was still nice to be somewhere that was friendly & comfortable for a very fraught visit.
Verified traveller
Stayed 1 night in Jul 2024
10/10 Excellent
Belinda
Travelled with partner
26 July 2024
Liked: Property conditions & facilities
Wonderful spa experience. Great welcome immaculate facilities and welcoming staff.
The hotel is a stunning building. Even the public areas feel luxurious and comfortable. The room was spacious and clean. Our dog had been provided with everything he needed and could be included in everything except the spa. The food was excellent and so was the service.
The one negative was how busy the pool area was in the spa. There were far fewer loungers than guests making the experience not as enjoyable as it could have been. The drinks service at the pool was extremely slow which was surprising as all other service in the hotel was spot on.