4/10 Poor
Jason
23 Sept 2024
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a five star hotel
The venue is nicely designed, but cleanliness is an issue. All areas of the hotel were covered in dead twigs and leaves from the park across the road, including the pools. And there was no sign of any attempt to clean this away for the duration of our stay.
In the bedroom there was no air conditioning, just an ineffective ceiling fan. During the summer this made for a very uncomfortable night sleep.
The shuttle to the airport was good, but our early flight meant we wouldn’t be able to attend breakfast which was supposed to be was included in our stay. On the morning when we left there was packed breakfasts ready for others who were also leaving early, but this was never offered to us in advance so there was nothing prepared for us, again despite breakfast being included in the stay.
Staff were not unpleasant, but pointedly less friendly compared with other places we have stayed in Phuket and other areas of Thailand.
Jason
Stayed 1 night in Jun 2024