My boyfriend and I booked via Expedia for a room close to the beach at a reasonable price. When we arrived and checked in, the staff was pleasant and helpful to get us into our room. Once we got in, we realized it was less than desirable on the budget side (looks like its 2 separate hotels, the older one is likely used for cheaper bookings?), the bed was very springy and seemed to be 2 twins pushed together.
We asked to upgrade to a nicer room, there was some confusion and we ended up sleeping 1 night in the dodgy side. In the morning, they informed us that they could upgrade us for the next night. Much nicer on the Sari Bunga side... We were pretty happy with the free breakfast also. Got us hooked on their crepes!