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The Waves Tulum

4.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Waves Tulum

Deluxe One Bedroom Apartment Private plunge Pool | Terrace/patio
Exercise/lap pool
Poolside bar
4 outdoor pools, pool loungers
Deluxe Studio With Private Plunge Pool

Reviews

8.2 out of 10

Very good

Popular amenities

  • Hot tub
  • Pool
  • Pet-friendly
  • Breakfast available
  • Gym
  • Spa

Explore the area

Map
Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, La Veleta, Tulum, QROO, 77760
  • Dos Aguas Park
    11 min walk
  • Hospital de Tulum
    11 min walk
  • Tulum National Park
    4 min drive
  • Tulum, Quintana Roo (TUY)
    13 min drive

Room options

View all photos for Deluxe Studio With Large Balcony

Deluxe Studio With Large Balcony | View from room

Deluxe Studio With Large Balcony

  • 62 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool

  • 81 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Apartment With Rooftop Pool

Deluxe Penthouse Apartment With Rooftop Pool | Living area

Deluxe Penthouse Apartment With Rooftop Pool

  • 121 sq m
  • Sleeps 6
  • 2 King Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Studio With Private Plunge Pool

Deluxe Studio With Private Plunge Pool

Deluxe Studio With Private Plunge Pool

  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Large Penthouse Apartment Rooftop Pool

Deluxe Large Penthouse Apartment Rooftop Pool | Terrace/patio

Deluxe Large Penthouse Apartment Rooftop Pool

  • 143 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Studio With Balcony

Signature Studio With Balcony

Signature Studio With Balcony

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe One Bedroom Apartment Private plunge Pool

Deluxe One Bedroom Apartment Private plunge Pool | Living area

Deluxe One Bedroom Apartment Private plunge Pool

  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

Similar properties

Exterior

Naala Tulum

Pool
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (435)
The price is AU$371
for 1 room
includes taxes & fees
19 Jan - 20 Jan
Naala Tulum

About the area

Tulum

With a stay at The Waves Tulum in Tulum, you'll be a 4-minute drive from Tulum National Park and 7 minutes from Tulum Mayan Ruins. .This spa hotel is 3.1 mi (4.9 km) from Tulum Beach and 11.6 mi (18.7 km) from Xel-Há Park.

What's nearby

  • Tulum National Park - 4 min drive
  • Gran Cenote - 6 min drive
  • Tulum Mayan Ruins - 7 min drive
  • Tulum Beach - 10 min drive
  • Playa Paraiso - 70 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

  • ‪Burrito Amor - ‬11 min walk
  • ‪Sukhothai - ‬11 min walk
  • ‪El Camello Jr - ‬12 min walk
  • ‪La Consentida - ‬11 min walk
  • ‪Taqueria el Sabor Mexicano - ‬11 min walk

About this property

The Waves Tulum

Hotel with 4 outdoor swimming pools, near Tulum National Park
The Waves Tulum offers 98 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. Beds feature down comforters. 42-inch Smart televisions come with digital channels. Bathrooms include showers.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include printers and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

4 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 98 air-conditioned rooms featuring Smart televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, 2 spa tubs, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and bike parking.
Take advantage of the hotel's room service (during limited hours). Full breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and an elevator. Limited parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • On-site parking options include a garage

Food and drink

  • Full breakfast available for a fee daily 8:00 AM–11:00 AM: USD 17 for adults and USD 7 for children
  • Room service available

Things to do

  • 4 outdoor pools
  • 2 hot tubs
  • Bike rentals
  • Bike parking
  • Children's pool
  • Designer shops
  • Fitness centre
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Pool toys

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Tour/ticket assistance

Outdoors

  • Garden
  • Pool sunloungers

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of food locally sourced
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Renovated entire property – October 2022
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Hypo-allergenic bedding

Bathroom

  • Hairdryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch smart TV
  • Digital channels
  • Streaming services

Food and drink

  • Blender
  • Coffee/tea filters (reusable)
  • Cookware/dishes/utensils
  • Stovetop
  • Toaster
  • Wet bar

More

  • Chef
  • Electrical adapters/chargers
  • Energy-saving switches
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Local maps
  • Phone
  • Printer
  • Restaurant dining guide
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 17 for adults and USD 7 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

THE WAVES TULUM Hotel
THE WAVES TULUM Tulum
THE WAVES TULUM Hotel Tulum

The Waves Tulum Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 427 out of 784 reviews" "
Rating 8 - Good. 159 out of 784 reviews" "
Rating 6 - Okay. 80 out of 784 reviews" "
Rating 4 - Poor. 56 out of 784 reviews" "
Rating 2 - Terrible. 62 out of 784 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

NATHANIEL, WELLAND

Liked: Staff & service
Stayed 16 nights in Sep 2024

8/10 Good

juan casas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The driveway has a lot of pot holes and the parking has a lot of dog poop and stinks. Clean rooms and spacious
Stayed 1 night in Oct 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. 15 minute walk tu Main Street.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay again
Stayed 2 nights in Sep 2024

10/10 Excellent

Jack

Stayed 7 nights in Sep 2024

10/10 Excellent

Mohamed

Stayed 1 night in Sep 2024

10/10 Excellent

dion

Stayed 1 night in Jul 2024

4/10 Poor

Viridiana

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The area not great, unpaved road, subject to flooding. Across from residents living in metal houses. So not a nice view. We reserved a deluxe studio. The bed was basically on the floor, the frame was so low. And the mattress was terrible. Sunken in the middle and hard, got home with a stiff neck and sore back. The toilet wouldn’t work at times. Hot water lasted about 5 mintues. Basically, the AC was the only good thing. Staff is friendly. Housekeeper expected a tip everyday. Restaurant in the hotel, which was convenient but will not be staying here again. Don’t be fooled by the pictures.
Stayed 6 nights in Sep 2024

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

4/10 Poor

Brianne K

Travelled with partner
Disliked: Cleanliness
The doors did not lock; upon arrival the power went out so we were not able to have room keys nor move throughout the facilities safely.
Stayed 4 nights in Sep 2024

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Jack

Stayed 5 nights in Sep 2024

8/10 Good

pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool area was very pleasant.
Stayed 5 nights in Aug 2024

10/10 Excellent

G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Ashley

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property is very old. The pools are very old have rest on them very dirty. The pictures online are older pictures. The property does not look like that. Also, the property is sitting in the middle of nowhere is in a unsafe area.
Stayed 3 nights in Sep 2024

10/10 Excellent

susmita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I cannot tell you guys about how much I recommend this place and how I have no words to describe The wonderful time I had at this hotel I loved every single moment of 5 days i stayed at this hotel. The staff from front desk to bars to resturant, housekeeping were is so nice and so willing to help, even though we had language barrier. The front desk person specially were so helpful, they are so quick to answer all your questions and so quick to help with whatever you it.
Stayed 6 nights in Sep 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

David, freeport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, pool bar, clean rooms
Stayed 1 night in Sep 2024

2/10 Terrible

Crystaly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the WORST EVER experience!!!!!!! When we arrived, there was NO ELECTRICITY. The guests were in an uproar and the hotel employees (who hardly spoke english) cancelled everyone's reservations. Everyone had to run around Tulum at night, looking for a new stay. However, the hotel guranteed a full refund for the 3 nights. I GOT NOTHING!!! I spoke to several representatives from Expedia and they stated that they could not contact the manager. I went back to the manager and she promised a refund. Again I contacted expedia and still, I did not get compensation for my 3 nights and 4 days.
Stayed 4 nights in Jul 2024

10/10 Excellent

Britania

Travelled with family
The ambiance was great
Stayed 8 nights in Aug 2024

10/10 Excellent

Sherriann, Fort Lauderdale

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and quiet
Stayed 3 nights in Sep 2024

2/10 Terrible

Kania

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a terrible experience we had ! This hotel will extort you for everything you have. First off, we booked The penthouse toom because it comes to the kitchen so that we could hire a chef for my birthday, and cook for me… Well, after the chef started cooking, they told us we had to pay an extra $100 usd or They were gonna call the cops on us… which is crazy. The manger is a terrible person and if I had known I would have never ever booked here. She is disrespectful and money hungry. Along with the other lady that’s a manger . I will continue writing reviews about this place on every platform as people need to know what they are getting into. I did see on tik tok that people were saying the cleaning staff was taking stuff out their room, but here I go being Naïve and booked it anyways . So this is an honest review . They were mad our chef came to the room because their chef is not getting paid for the service but the food they have here is nasty and there is never anyone in the kitchen making food. The second issue was that fact they charge people for any stains on the bed ? Lol especially makeup , granite I have not been wearing make up or anything and we had to wait 3 days just to get clean , half fresh sheets .. which still has stains and they said it’s oxidation.. they brought us up dirty sheets that looked like they washed already but the blue stains didn’t come out and they said it was us, mind you we were never even in the room all . Never again!
Stayed 3 nights in Sep 2024

10/10 Excellent

Jose M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

8/10 Good

Rafael, Bayamon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho pero creo que tiene potencial de crecer un poco más! La comida del restaurante tenía un sabor exquisito!!
Stayed 3 nights in Aug 2024