With a stay at The Waves Tulum in Tulum, you'll be a 4-minute drive from Tulum National Park and 7 minutes from Tulum Mayan Ruins. .This spa hotel is 3.1 mi (4.9 km) from Tulum Beach and 4.2 mi (6.7 km) from Playa Paraiso.
What's nearby
Tulum National Park - 4 min drive - 2.8 km
Tulum Mayan Ruins - 7 min drive - 4.9 km
Tulum Beach - 10 min drive - 5.0 km
Las Palmas Public Beach - 52 min drive - 5.9 km
Playa Paraiso - 70 min drive - 6.8 km
Getting around
Tulum Intl. Airport (TQO) - 49 min drive
Restaurants
Burrito Amor - 11 min walk
Sukhothai - 11 min walk
El Camello Jr - 12 min walk
La Consentida - 11 min walk
Taqueria el Sabor Mexicano - 11 min walk
About this property
The Waves Tulum
Hotel with 4 outdoor swimming pools, near Tulum National Park
The Waves Tulum offers 98 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. Beds feature down comforters. 42-inch Smart televisions come with digital channels. Bathrooms include showers.
This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include printers and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.
4 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 98 air-conditioned rooms featuring Smart televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, 2 hot tubs, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and bike parking.
Take advantage of the hotel's room service (during limited hours). Full breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and an elevator. Limited parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Room service (during limited hours) is available.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Limited on-site parking
Wheelchair-accessible parking and van parking available
Onsite parking options include a garage
Food and drink
Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 17 for adults and USD 7 for children
Things to do
2 hot tubs
4 outdoor pools
Bicycle rentals
Children's pool
Designer stores
Full-service spa
Gym
Sauna
Steam room
Family friendly
4 outdoor pools
Children's pool
Pool toys
Conveniences
24-hour front desk
Guidebooks
Safe at front desk
Guest services
Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Tour and ticket assistance
Outdoors
Garden
Pool loungers
Full-service spa
3 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
In-room massages
Outdoor treatment areas
Prenatal massages
Reflexology
Sports massages
Swedish massages
Turkish bath
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Down comforter
Hypo-allergenic bedding
Bathroom
Hair dryer
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
42-inch smart TV with digital channels
Streaming services
Food and drink
Blender
Chef service
Cookware, dishware, and utensils
Hob
Limited room service
Restaurant dining guides
Toaster
Wet bar
More
Air conditioning
Electrical adapters
Energy-saving switches in guestrooms
Iron/ironing board
Phone
Printer
Reusable coffee/tea filters
Safe
Window screens
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Food and water bowls are available
Children and extra beds
Children are welcome
Cribs (infant beds) are not available
Payment types
Important information
Optional extras
Fee for full breakfast: approximately USD 17 for adults and USD 7 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
We should mention
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Property is also known as
THE WAVES TULUM Hotel
THE WAVES TULUM Tulum
THE WAVES TULUM Hotel Tulum
The Waves Tulum Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Las habitaciones están nice,pero el hotel tiene las piscinas sucias,pintura descuidada no hay bar no hay restaurante todo lo tienes que hacer afuera y el taxi es costoso y todo queda lejos para ir caminando.no hay actividades en fin,yo no volveria a quedarme....el hotel tiene potencial para ser buenisimo pero alguién tiene que desear ponerlo a funcionar y ahora mismo no es el caso...la llave del cuarto hay que programarla todos los dias y el agua caliente se gasta en un baño........yo le doy 2 ☆ en general
I stayed at this hotel last in 2023 and twice before that. The hotel has gone from a 5 to a -1. No one is keeping the grounds kept. Pool is nasty, bathroom is nasty, has stains on the walls. I didn’t even stay here this last booking. We walked into the room and walked right out and stayed somewhere else! Expedia is trying to contact them for my refund. The pictures need to be updated to what the hotel looks like NOW! No pool bar and I wldnt even put a dirty shirt into that pool. Staff told me that property management companies are fighting over the property and that one company does not care how the property looks because it still gets bookings by misleading customers with these pictures. DO NOT STAY HERE.
The room is very nice, well-decorated but poorly equipped (e.g. kitchen without saucepans or salad bowls). The jacuzzi and pool are not heated. The access road is full of holes and borders a shantytown. Stray dogs can bark in the middle of the night, before you hear the neighboring rooster crow. Despite this, we had a very good stay.
3. Upon arriving at The Waves of Tulum hotel, we were supposed to have breakfast included. We got breakfast on the first day and then nothing. No service at all afterward. I won’t even comment on the cleanliness of the place. The so-called spa we were supposed to have in our room was unusable. The pools were dirty. The sheets were stained. The shower was filthy. No one came to clean our room after the first day.
I wrote to the person in charge who royally ignored me. The inventory gives the impression of being in a bankrupt hotel or even the essential services are no longer now, especially in terms of cleanliness. Don't trust the photos otherwise you risk being scammed like us. And in general, take your precautions when you go to this country! Very bad experience !
This property is very poorly managed and maintained. Service is almost non-existent and the cleanliness is to very low standards. The location is in the middle of low income housing where you would not expect to be. Highly not recommended if you are seeking anything above standard
Raymond
Stayed 5 nights in Dec 2024
6/10 Okay
DAVID CORREA
Travelled with partner
13 Dec 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
I can't complain considering the cost. The property is clean and maintained. On the other side the services like towels or in place amenities are very limited.access to property is dirt around a poor area with lots of trash around. Local service team do the best they can to help. Again this place is OK if you are looking for a low cost place and do t care about other details
Terrible breakfast. It says 'Continental Breakfast' but the service is poor. Limited options which is delivered at your room (fruit run out on the second day). The housekeeping service is poor and they did not change/renew used towels.
The restaurant was not open, the plunge pool was not cleaned and was low on water, there was hardly any water from the shower making it impossible to wash my hair. We stayed 3 nights and originally booked 7. Would not return.
The place is clean and quiet, good attention and service
David Silva
Stayed 4 nights in Nov 2024
4/10 Poor
William
Travelled with partner
1 Dec 2024
Disliked: Amenities
The property itself was fine but the area around the facility was difficult to navigate because the poor condition of roads (poorly or unpaved) potholes, terrible signage. I will not be back.
This hotel was nothing it looked liked on the pictures I booked Expedia should definitely do research before allowing people to book hotels. There were no amenities at this hotel bar restaurant all closed. Roads were very bad it’s in a very dirty neighborhood. As far as breakfast not worth it at all. I saw a roach in my room. Plunge pool, and all the other pools were very dirty looked like it had not been cleaned for days. During check in I was told the guy that takes the Expedia booking was unavailable and would need to wait till he came back or I had to keep calling on WhatsApp to see when he would be back. Worst hotel false advertising all around …
Friendly staff. No hand or face towels at all just two bath towels. Breakfast is brought to you and it’s okay. No pool bar no restaurant. Pools are not clean only the rooftop pool is clean due to no trees hanging over it. Close to authentic Tulum and strip.
Athena Alexandria
Stayed 3 nights in Nov 2024
6/10 Okay
Krystal
24 Nov 2024
Krystal
Stayed 6 nights in Oct 2024
6/10 Okay
Brittany
21 Nov 2024
Disliked: Cleanliness, amenities
The property definitely didn’t have everything it said internet was horrible and the lights went out a few times
Rooms are super cute! Was a little disappointed by the size of the outside “jacuzzi” that didn’t even get hot. The room service was alright but the vibes of the overall hotel were good.
Michelle
Stayed 3 nights in Jul 2024
4/10 Poor
shalom, Brooklyn
Travelled with family and small children
20 Nov 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
The property managed by 2 different company that are fighting between of them , so there are many problems that affect who stays there. Very disappointed!
Wonderful stay at The Waves Tulum. The beds are very comfortable, the air-conditioning was cold and the WiFi was strong. I would definitely stay here again during my next vacation to Tulum.
The Waves is a beautiful resort - clean with great amenities and wonderful staff. We especially enjoyed the pool and the spa area... I had one of the best massages of my life! Regarding our room, it was clean and well kept, and we really enjoyed the tub on our balcony. The shower was great too. Our biggest issue was with with the toilet seat that wouldn't stay on. Also more towels would've been appreciated. Wifi throughout the facility was quite spotty for us. Overall, a great stay - 4/5!