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The Waves Tulum

4.0 star property

Photo gallery for The Waves Tulum

Deluxe One Bedroom Apartment Private plunge Pool | Terrace/patio
Garden view
Exercise/lap pool
Deluxe Studio With Large Balcony | Private kitchen
Deluxe Studio With Private Plunge Pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Pet-friendly
  • Pool

Explore the area

Map
Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, La Veleta, Tulum, QROO, 77760
  • Tulum National Park
    ‪4 min drive‬
  • Tulum Mayan Ruins
    ‪7 min drive‬
  • Playa Paraiso
    ‪70 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪49 min drive‬

Room options

View all photos for Deluxe Studio With Large Balcony

Deluxe Studio With Large Balcony | View from room

Deluxe Studio With Large Balcony

  • 62 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool

  • 81 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Apartment With Rooftop Pool

Deluxe Penthouse Apartment With Rooftop Pool | Living area

Deluxe Penthouse Apartment With Rooftop Pool

  • 121 sq m
  • Sleeps 6
  • 2 King Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Studio With Private Plunge Pool

Deluxe Studio With Private Plunge Pool

Deluxe Studio With Private Plunge Pool

  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Large Penthouse Apartment Rooftop Pool

Deluxe Large Penthouse Apartment Rooftop Pool | Terrace/patio

Deluxe Large Penthouse Apartment Rooftop Pool

  • 143 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Studio With Balcony

Signature Studio With Balcony

Signature Studio With Balcony

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe One Bedroom Apartment Private plunge Pool

Deluxe One Bedroom Apartment Private plunge Pool | Living area

Deluxe One Bedroom Apartment Private plunge Pool

  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

About the area

Tulum

With a stay at The Waves Tulum in Tulum, you'll be a 4-minute drive from Tulum National Park and 7 minutes from Tulum Mayan Ruins. .This spa hotel is 3.1 mi (4.9 km) from Tulum Beach and 11.6 mi (18.7 km) from Xel-Há Park.

What's nearby

  • Tulum National Park - 4 min drive - 2.8 km
  • Tulum Mayan Ruins - 7 min drive - 4.9 km
  • Tulum Beach - 10 min drive - 5.0 km
  • Las Palmas Public Beach - 52 min drive - 5.9 km
  • Playa Paraiso - 70 min drive - 6.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

  • ‪Burrito Amor - ‬11 min walk
  • ‪Sukhothai - ‬11 min walk
  • ‪El Camello Jr - ‬12 min walk
  • ‪La Consentida - ‬11 min walk
  • ‪Taqueria el Sabor Mexicano - ‬11 min walk

About this property

The Waves Tulum

Hotel with 4 outdoor swimming pools, near Tulum National Park
The Waves Tulum offers 98 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. Beds feature down comforters. 42-inch Smart televisions come with digital channels. Bathrooms include showers.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include printers and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

4 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 98 air-conditioned rooms featuring Smart televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, 2 hot tubs, and a sauna. Additional features at this hotel include wireless internet access (surcharge), concierge services, and bike parking.
Take advantage of the hotel's room service (during limited hours). Full breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.
Featured amenities include wired internet access (surcharge), a 24-hour front desk, and a safe deposit box at the front desk. Limited parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transport

  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 17 for adults and USD 7 for children

Things to do

  • 2 hot tubs
  • 4 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Sauna
  • Steam room

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Pool toys

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Blender
  • Chef service
  • Cookware, dishware, and utensils
  • Hob
  • Limited room service
  • Restaurant dining guides
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Printer
  • Reusable coffee/tea filters
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 17 for adults and USD 7 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

THE WAVES TULUM Hotel
THE WAVES TULUM Tulum
THE WAVES TULUM Hotel Tulum

The Waves Tulum Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 429 out of 801 reviews
Rating 8 - Good. 163 out of 801 reviews
Rating 6 - Okay. 83 out of 801 reviews
Rating 4 - Poor. 59 out of 801 reviews
Rating 2 - Terrible. 67 out of 801 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Sherrell

Travelled with partner
Disliked: Amenities
The good thing is that the room does look exactly as pictured. There are a few convience stores and tiny restaurants within daytime walking distance. However the hotel has no restaurant, the swim up bar as advertised is there- you just have to bring your own drinks. If you’re traveling solo this isn’t for you. The only entry way to the hotel was full of huge mud puddles. We rented an atv to get around and they forced us to park in garage- more mud puddles to access, when there was bike parking in front of hotel.
Stayed 3 nights in Dec 2024

4/10 Poor

Maria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty room, many good amenities and not too far from tulum centro.
Stayed 2 nights in Jan 2025

8/10 Good

Andres, kenneth city

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service

8/10 Good

Willis Charles

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2024

4/10 Poor

Lakeisha, Bakersfield

Stayed 1 night in Nov 2024

2/10 Terrible

Jose Antonio

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful I wouldn’t recommend it
Stayed 7 nights in Dec 2024

10/10 Excellent

Jose Luis

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Las habitaciones están nice,pero el hotel tiene las piscinas sucias,pintura descuidada no hay bar no hay restaurante todo lo tienes que hacer afuera y el taxi es costoso y todo queda lejos para ir caminando.no hay actividades en fin,yo no volveria a quedarme....el hotel tiene potencial para ser buenisimo pero alguién tiene que desear ponerlo a funcionar y ahora mismo no es el caso...la llave del cuarto hay que programarla todos los dias y el agua caliente se gasta en un baño........yo le doy 2 ☆ en general
Stayed 7 nights in Dec 2024

2/10 Terrible

Amber Shaheedah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel last in 2023 and twice before that. The hotel has gone from a 5 to a -1. No one is keeping the grounds kept. Pool is nasty, bathroom is nasty, has stains on the walls. I didn’t even stay here this last booking. We walked into the room and walked right out and stayed somewhere else! Expedia is trying to contact them for my refund. The pictures need to be updated to what the hotel looks like NOW! No pool bar and I wldnt even put a dirty shirt into that pool. Staff told me that property management companies are fighting over the property and that one company does not care how the property looks because it still gets bookings by misleading customers with these pictures. DO NOT STAY HERE.
Stayed 4 nights in Dec 2024

8/10 Good

Virginie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very nice, well-decorated but poorly equipped (e.g. kitchen without saucepans or salad bowls). The jacuzzi and pool are not heated. The access road is full of holes and borders a shantytown. Stray dogs can bark in the middle of the night, before you hear the neighboring rooster crow. Despite this, we had a very good stay.
Stayed 7 nights in Dec 2024

2/10 Terrible

Roxanne

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
3. Upon arriving at The Waves of Tulum hotel, we were supposed to have breakfast included. We got breakfast on the first day and then nothing. No service at all afterward. I won’t even comment on the cleanliness of the place. The so-called spa we were supposed to have in our room was unusable. The pools were dirty. The sheets were stained. The shower was filthy. No one came to clean our room after the first day. I wrote to the person in charge who royally ignored me. The inventory gives the impression of being in a bankrupt hotel or even the essential services are no longer now, especially in terms of cleanliness. Don't trust the photos otherwise you risk being scammed like us. And in general, take your precautions when you go to this country! Very bad experience !
Stayed 4 nights in Dec 2024

2/10 Terrible

Justin Xavier

Stayed 3 nights in Nov 2024

8/10 Good

Busisiwe

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

4/10 Poor

Raymond

Disliked: Cleanliness, property conditions & facilities
This property is very poorly managed and maintained. Service is almost non-existent and the cleanliness is to very low standards. The location is in the middle of low income housing where you would not expect to be. Highly not recommended if you are seeking anything above standard
Stayed 5 nights in Dec 2024

6/10 Okay

DAVID CORREA

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I can't complain considering the cost. The property is clean and maintained. On the other side the services like towels or in place amenities are very limited.access to property is dirt around a poor area with lots of trash around. Local service team do the best they can to help. Again this place is OK if you are looking for a low cost place and do t care about other details
Stayed 4 nights in Dec 2024

2/10 Terrible

Giordano

Disliked: Cleanliness, staff & service, property conditions & facilities

Terrible Service and Breakfast

Terrible breakfast. It says 'Continental Breakfast' but the service is poor. Limited options which is delivered at your room (fruit run out on the second day). The housekeeping service is poor and they did not change/renew used towels.
Stayed 8 nights in Nov 2024

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

felix, loganville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and quiet place to relax.
Stayed 7 nights in Nov 2024

6/10 Okay

Kathryn

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The restaurant was not open, the plunge pool was not cleaned and was low on water, there was hardly any water from the shower making it impossible to wash my hair. We stayed 3 nights and originally booked 7. Would not return.
Stayed 7 nights in Nov 2024

8/10 Good

David Silva

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place is clean and quiet, good attention and service
Stayed 4 nights in Nov 2024

4/10 Poor

William

Travelled with partner
Disliked: Amenities
The property itself was fine but the area around the facility was difficult to navigate because the poor condition of roads (poorly or unpaved) potholes, terrible signage. I will not be back.
Stayed 6 nights in Nov 2024

2/10 Terrible

Anaisa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was nothing it looked liked on the pictures I booked Expedia should definitely do research before allowing people to book hotels. There were no amenities at this hotel bar restaurant all closed. Roads were very bad it’s in a very dirty neighborhood. As far as breakfast not worth it at all. I saw a roach in my room. Plunge pool, and all the other pools were very dirty looked like it had not been cleaned for days. During check in I was told the guy that takes the Expedia booking was unavailable and would need to wait till he came back or I had to keep calling on WhatsApp to see when he would be back. Worst hotel false advertising all around …
Stayed 5 nights in Nov 2024

10/10 Excellent

Britnee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel for the city
Stayed 2 nights in Nov 2024

8/10 Good

John

Liked: Cleanliness
Stayed 6 nights in Nov 2024

4/10 Poor

Athena Alexandria

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Friendly staff. No hand or face towels at all just two bath towels. Breakfast is brought to you and it’s okay. No pool bar no restaurant. Pools are not clean only the rooftop pool is clean due to no trees hanging over it. Close to authentic Tulum and strip.
Stayed 3 nights in Nov 2024