With a stay at Una Vida in Tulum (Tulum City Center), you'll be a 5-minute drive from Tulum National Park and 9 minutes from Tulum Mayan Ruins. .This family-friendly hotel is 3.8 mi (6.1 km) from Tulum Beach and 4.9 mi (7.9 km) from Playa Paraiso.
What's nearby
Tulum National Park - 5 min drive - 3.8 km
Gran Cenote - 6 min drive - 5.7 km
Tulum Mayan Ruins - 9 min drive - 5.3 km
Tulum Beach - 13 min drive - 6.2 km
Playa Paraiso - 19 min drive - 8.0 km
Getting around
Tulum Intl. Airport (TQO) - 43 min drive
Restaurants
Burrito Amor - 9 min walk
Sukhothai - 7 min walk
Asian Bodega - 4 min walk
El Camello Jr - 6 min walk
El Tio - 7 min walk
About this property
Una Vida
Suburban hotel with a full-service spa and a coffee shop
Una Vida offers 17 accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Make yourself at home in one of the 17 guestrooms. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Satisfy your appetite with Mexican cuisine at Ananda, a restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, or dine alfresco. Dining is also available at the coffee shop/cafe. Wrap up your day with a drink at the poolside bar. Cooked-to-order breakfasts are available daily from 8:00 AM to noon for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and noon.
Ananda - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
24-hour return airport shuttle on request for a surcharge
Area shuttle (surcharge)
Beach shuttle (surcharge)
Free secured, uncovered self parking on site
Limited on-site parking (max 1 space per unit)
Food and drink
Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: USD 50 for adults and USD 50 for children
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Coffee and tea in common areas
Private picnics
Snack bar/deli
Restaurants on site
Ananda
Things to do
24-hour pool access
Full-service spa
Outdoor pool
Family friendly
Babysitting (surcharge)
Laundry facilities
Outdoor pool
Snack bar/deli
Conveniences
Free newspapers in lobby
Guidebooks
Laundry facilities
Limited-hour front desk
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Outdoors
Garden
Pool loungers
Pool umbrellas
Terrace
Full-service spa
In-room massages
Spa open daily
Accessibility
No lift
Room amenities
Bedroom
Down comforter
Pillowtop mattress
Premium bedding
Bathroom
Free toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided
Food and drink
Champagne service
Free bottled water
More
Air conditioning (climate-controlled)
Ceiling fan
Iron/ironing board on request
Safe
Window screens
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Access methods
Front desk (limited hours)
Pets
Pets allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Payment types
Important information
Optional extras
Fee for cooked-to-order breakfast: approximately USD 50 for adults and USD 50 for children
Airport shuttle fee: USD 130 per vehicle (one-way, maximum occupancy 5)
Pet fee: USD 20 per accommodation, per night
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
We should mention
This property does not have elevators
24-hour pool access
Property is also known as
Una Vida Villa Tulum
Una Vida Tulum
Una Vida Hotel Tulum
Una Vida Hotel
Una Vida Hotel
Una Vida Tulum
Una Vida Hotel Tulum
Una Vida Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
I just love everything about this hotel. The service , decoration, location. It’s my third time staying in this hotel and I stayed at 6 other resorts in tulum but this is the best for the buck. Highly recommended
I think the property was beautiful, although when we showed up the first thing I noticed was the flower decor around the pool was dead and dead leaves in the foliage gardens- they just had a hurricane and storms so that’s totally fine. The next day there was a florist there changing out the flowers. The road leading up to the hotel is riddle with HUGE pot holes, that sucks. It’s just not nice idk, and we rented a car so we had to be super careful. The room was really cold and nice but the bathroom was essentially outdoors, it wasn’t enclosed so it was super humid and you had the keep the bathroom door closed to keep the humidity out and cold air in the room. The wifi kept constantly dropping out, it’s kind of a big deal because there wasn’t a tv so at night we were streaming movies and at a point just had to go to bed and turn it off. The worst part about the hotel is DIRECTLY next to a construction site. 3 of the 4 days of our stay we were woken up but insane banging from the construction, it was non stop. We just had to hurry and leave for the day in the mornings because I could not take it. And with that, there’s no enjoying the property amenities because of the noise. They provided us with ear plugs… I get it’s beyond their control but had we known I would never have booked Una Vida. I have no clue when the construction will be done but if you’re thinking about it I would not book this hotel anytime soon.
It was an amazing and relaxing at stay for a week! The cleanliness of the hotel was amazing, and they are always out making pathways and pools clear of leaves. The hotel has a private jungle feeling! We stayed in the room that had its own private pool- the only thing missing was a fridge within the room, as we didn’t want to buy some drinks and have them warm. The trees made it feel so private but it was never being in the sun and it remained quite cold!
The staff were so so friendly and always so helpful. The drinks and food were AMAZING at the hotel (a little on the expensive side, which made us not really drink much about the pool). There is a sister hotel which you can walk to and also use the pool there!
Hotels.com site said that our booking had breakfast which is didn’t… I had to spend 1.5hrs to try and get some money back. So be wary of this.
The property was beautiful and serene. Direct contrast to the hotel zone of Tulúm. However if you want to visit the beach area for the restaurants and night life, taxis are $40 USD one way so know that in advance. Most of our money was spent on taxis traveling back and forth. However if you plan to travel off the resort minimally this location is perfect. The staff was friendly and accommodating. Our bed was extremely hard the first night. We reported it to the concierge and the next day they added a pillow top quilt which greatly improved the comfort. My one negative about the resort was they charged me for a towel secondary to a minor blood stain which I thought was unreasonable. After voicing my concern they charged me $10 instead of $20 which I was annoyed by. Nonetheless beautiful property that I would return to for a serene getaway.
I had an amazing stay wished I could stay there longer, will definitely be back highly recommend this place, can’t go wrong for the price. Among staff wished I remembered all the names one name that stood out Nico, gave an amazing tour of the property, very nice and private 5 Stars
PROS: The staff was absolutely amazing, kind and attentative. I loved that we were able to reach out to them through whatsapp for all of our needs including removing a baby lizard from my room! :0)
CONS:
1. We stayed in the 3 bedroom luxury house.
While beautiful, the living and dining room furniture were not comfortable to sit on. The chairs in the living room were difficult to get in and out of and the dining room stools were low to the ground and very small.
2. The pictures do not make it clear that the downstairs bathroom inside of the bedroom is COMPLETELY OPEN to the outdoors. Because of this we could not use it and kept towels stuffed under the door to block any insects from getting in. It would be nice to either enclose the outer wall in glass or at least offer a net covering.
Checkin took way too long. The room was really nice. There were ants the whole time on the counter where the safe is located. The mosquitoes will eat you alive so bring bug spray. The safe is extremely helpful and nice. The food is really good BUT very expensive. The bed has no box spring so the bed gets painful the longer the stay.
We stayed at Una Vida for 8 days and loved everything about this place and had an amazing experience. Was a little nervous to take our 9 year old here but surprisingly he really enjoyed it as well!
The hold on your credit card when you check in stays pending forever!! Been well over a week and it hasn’t released and no one from the hotel will even say anything now?
Excellent property which is slightly let down by its location on the edge of Tulum. There is very little in the way of amenities near to the hotel. However, if you accept that this means you will use the hotel’s restaurant/dining, it is extremely expensive - on a par with London prices. No Expedia VIP incentives were offered.