First, I enjoyed my time at this hotel. It is clean, quirky, different, and even artistic in many ways. You don't have to worry about the cold, sanitized conditions prevalent at so many mid-range hotels.
Although the staff are friendly, there is a severe lacking of any business sense. I've traveled long-term in Southeast Asia for 10 years and have seen it all, but this place isn't thinking logically.
Like many places in Bali, you receive a better price by booking online rather than walking in. Go figure. They'll ask that you fight through a poor Wi-Fi connection to book your hotel online in reception rather than take care of it right at the desk a few feet away. I wanted to extend my stay, however, the front desk told me I had to do so online. Mysteriously, the rate went from my initial US$25 per night to US$185 per night, for a weekday! I showed them the new rate and was essentially told take it or leave it.
Two friends staying there paid $20 per night, meanwhile I am supposed to book online for $185 per night.
I was a satisfied customer (used room service twice and rented a motorbike through them) standing at the front desk with money in hand, but management couldn't untangle the bureaucracy. I had to leave.
Although my reservation boasted of "welcome cocktails" "free breakfast" and two free bottles of beer in room, none materialized despite my asking. Don't believe the hype.
Traffic is terrible, day and night, on the main road in front of the hotel.