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The location is excellent and the staff provided great service.

Really close to mall

It’s a fantastic property and Klaus introduced himself and acted as point person. All the staff were genuine, super fantastic, friendly and always willing to help. Great property. Easy to catch a cab to where you want to get to

I will definitely stay there again as long as they are able to keep up the standard.

Our first impression of the Le Meridien Chanba Hotel in Xi'an was awe-inspiring due to its location, majesty, lights and modern look. However upon check-in, we had an issue as to whether or not the room was previously paid (it was previously booked and pre-paid) and if the room itself was ready - this took over 30 minutes to discuss and resolve. Quite graciously, the on-site manager, Igor, was able to rectify the situation and compensated us with an evening apéritif. Thank you Igor. As for the suite we booked in, it was both spacious and had beautiful views. Unfortunately however the Master Bedroom shower did not drain properly and the entire bathroom floor subsequently flooded (architectural issue and NOT a clogged drain); also, the children's upper Bunk Bed had a broken bed post fixture and my daughter nearly fell 2 metres to the floor. Lastly, the swimming pool was closed for 1-2 days during our stay (maintenance or cleaning), this was most unfortunate as it was during the height of summer 40 °C and it is my belief that this 'cleaning' or 'maintenance' of the pool could have been performed at a more opportune time for guests. In summary, we have top marks for Igor who was very professional, personable and was even accessible during his day off - thank you for making our stay memorable and we feel secure in the knowledge that you will help to correct some of these issues mentioned above. Thank you Igor and Le Meridien Chanba Xi'an. Best Regards, The BOYCES

We checked in really fast, check in on the third floor. There were no hassle at all. We came by bullet train Xi a north station, we got on the no.2 metro train and got off at Xingzheng Zhong xin station, this is a really big station, we got directed to the other side of the hotel, get of the metro and exit from C5 and the hotel is about 200 metres on the right side of the City On shopping mall. Our stay include breakfast, however if you are looking for western breakfast there aren't many options, just try the Chinese food there are pretty good and decent. We have a spacious room on the 18th floor. Staff members are very friendly, the only down thing for me was the air-con it is a central air-con so I had to ring the front desk and ask them to turn it down. We had to extend our stay at the hotel and got an upgrade because I book through online without the supreme room price. ^.^