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This Ryokan was amazing. Absolutely insane. From the first minute you walk in the door to when you check out, it is non-stop service and complete accommodations. First class service, will definitely book another stay.

I loved my stay at Hakone Airu. It was peaceful, quiet and the staff were able to speak English. The facility was very tourist friendly. I absolutely loved the private onsen and being able to dip in and out whenever we liked. The lounge space next to the private onsen is such a bonus. The bathroom and shower were very clean as well. The only slight discomfort was the fact the shower is exposed to the outside so can be very cold when you initially step in the shower during winter time.

Loved the hotel! Be aware public Japanese baths mean sharing the hot springs experience with no clothing. It is separated by gender. We picked the private baths. When we wanted 3 different baths per member of the family, they suggested we only book 1 private bath and we could wear our bathing suits. It was great. There is a room with different types of massage chairs- one for whole body, another for feet, and another for feet and legs. We picked the half board meals. The first night was element with a guy who spoke English and explained each elegant course to us. It made the meal extra-special. The second night, we had a different waiter who didn’t speak English at all and only provided us a few minutes to finish each course apologizing before shoving each course on our crowded table. It didn’t feel special at all. I’m not sure what the hotel requires of their staff, so perhaps the first night we were just lucky. After eating dinner, our futon beds were taken out of the closet and were made with linens and pillows (we wondered what we would sleep on when we walked in). The town was a 10 minute walk and was so cute with tons of specialty shops and local restaurants. We took a short train trip to Lake Ashi and took a boat tour where you could hop off/on the boat at little towns. We stopped at a small town with a museum. Inside was a panoramic view of Mt Fuji which you could also see on the boat. I highly recommend this hotel and Hakone.

Slightly older rooms but great space, lovely views and benefit of private hot springs. Meals were incredible and service was great. Used hotel shuttle too and from train, which was very convenient.

Perfect 10!!! Everything about this place and its location and surrounding area is a perfect 10! In house Onsen is amazing and the staff are very very very helpful and accomodating. Our japanese style room was very pretty and comfortable.

We had the most incredible stay here while visiting Hakone. The location is ideal: a 2 min walk from the main train station and right on the river. Waking up to the sound/view of the river is just magical. The team working here is incredibly nice, hospitable and accommodating. We did the half board and the food was delicious and varied. We asked for our meals to be vegetarian and we were served the most beautiful kaiseki style spread in our room. A special thank you to Yuki who took care of us during our stay and made us feel welcome and comfortable. She went above & beyond to make sure everything related to our room and meals was nothing short of incredible. Would definitely come back here again without thinking twice.