4/10 Poor
Richard
Travelled with partner, Travelled with group
31 Dec 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
We stayed at this hotel back in 2019 and had a great stay. So much so that we decided to stay here again (December 2024) on this trip to Amsterdam. We will NOT be staying here again and here’s why.
Upon entering our room, we noticed no tissue paper in the bathroom and no refrigerator in the room. Our friend in a different room did not have a functioning safe and her hair dryer was broken. She requested the hair dryer be fixed at the front desk and it never got fixed even though they said they would.
There’s a small sign in the room that tells you you have to order room cleaning or towel replacement by scanning a QR code. This is all in the name of being environmentally friendly. The site says you can schedule cleaning or towel service for multiple days, but we found that we could only do it on the morning of and they require that you do it before a specific time (the sign and the site have different deadlines…). This is a total inconvenience. The default should be room cleaning with an option to opt out of the service.
On the first day we ordered the towel service only and when returned at night found that the service was not done.
While showering in the morning, we noticed hot water would run out in the middle of showering.
Leonardo Hotel Rembrandtpark on the surface presents itself as a high end trendy hotel. But the reality is it falls short in the details where a pleasant experience really matters.
Richard
Stayed 5 nights in Dec 2024