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Reef Palms Motel

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Reef Palms Motel

Outdoor pool, pool loungers
Deluxe Spa Room
Front of property
Coffee service
Outdoor pool, pool loungers

Reviews

8.4 out of 10

Very good

Popular amenities

  • Room service
  • Hot tub
  • Pool
  • Housekeeping
  • Parking included
  • Air conditioning

Explore the area

Map
41-47 Digger Street, Cairns North, QLD, 4870
  • Cairns Esplanade
    4 min walk
  • Charlie's Restaurant
    5 min walk
  • Cairns Station
    3 min drive
  • Cairns, QLD (CNS-Cairns Intl.)
    5 min drive

Room options

View all photos for Deluxe Spa Room

Deluxe Spa Room

Deluxe Spa Room

  • 39 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Quad Studio

Quad Studio

Quad Studio

  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Deluxe Spa Studio $$$ Saver

  • 39 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Queen Room

Twin Queen Room

Twin Queen Room

  • 42 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Triple Studio

Pillow-top beds, in-room safe, desk, soundproofing

Triple Studio

  • 42 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Studio, Multiple Beds

Family Studio, Multiple Beds

Family Studio, Multiple Beds

  • 42 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Studio, 1 Queen Bed

Pillow-top beds, in-room safe, desk, soundproofing

Studio, 1 Queen Bed

  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Cairns

With a stay at Reef Palms Motel in Cairns (Cairns North), you'll be a 4-minute walk from Cairns Esplanade and within a 5-minute drive of Cairns Marlin Marina. .This motel is 0.6 mi (1 km) from Cairns Base Hospital and 0.7 mi (1.1 km) from Cairns Esplanade Charles Street Parkland.
View more Motels in CairnsOpens in a new window

What's nearby

  • Cairns Esplanade - 4 min walk
  • Cairns Base Hospital - 13 min walk
  • Cairns Central Shopping Centre - 3 min drive
  • Esplanade Lagoon - 4 min drive
  • Cairns Marlin Marina - 5 min drive

Getting around

  • Cairns Station - 3 min drive
  • Cairns Intl. Airport (CNS) - 5 min drive

Restaurants

  • ‪Muddy's Cafe - ‬18 min walk
  • ‪Sushi Train North Cairns - ‬9 min walk
  • ‪Lobby Bar - ‬15 min walk
  • ‪Guyala Cafe - ‬7 min walk
  • ‪Odett's Cafe - ‬7 min walk

About this property

Reef Palms Motel

Motel with free parking, a short walk to Cairns Esplanade
Reef Palms Motel offers 41 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to balconies. Beds feature pillowtop mattresses. Digital television is provided. Accommodations at this 3.5-star motel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Cairns motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 41 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. Your room comes with a pillowtop bed. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.
Take advantage of recreation opportunities including an outdoor pool and a spa tub. This motel also features complimentary wireless internet access, tour/ticket assistance, and a picnic area. If you'd like to spend the day shopping, you can hop on the complimentary shuttle.
Grab a bite to eat at the motel's restaurant, where you can take in the garden view, or stay in and take advantage of the room service (during limited hours).
Featured amenities include a business center, express check-in, and express check-out. Free self parking is available onsite.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Free local area shuttle
  • Free shopping centre shuttle

Food and drink

  • Room service available

Things to do

  • Outdoor pool
  • A hot tub

Family friendly

  • Free area shuttle
  • Corner/local shop
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge
  • Soundproofed rooms

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop
  • Library
  • Vending machine

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Digital channels
  • TV

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Electric kettle
  • Kitchenette
  • Microwave
  • Fridge
  • Stovetop

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open Monday - Sunday (7:00 AM - 7:00 PM) and Monday - Sunday (7 AM - 7:00 PM)
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Front desk hours are 7 AM - 5 PM on public holidays.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 30.0 per night
Cribs (infant beds) are available for AUD 10.0 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of AUD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Rollaway bed fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Reef Palms
Reef Palms Cairns North
Reef Palms Motel
Reef Palms Motel Cairns North
Reef Palms Motel Motel
Reef Palms Motel Cairns North
Reef Palms Motel Motel Cairns North

Reef Palms Motel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 350 out of 821 reviews" "
Rating 8 - Good. 303 out of 821 reviews" "
Rating 6 - Okay. 113 out of 821 reviews" "
Rating 4 - Poor. 36 out of 821 reviews" "
Rating 2 - Terrible. 19 out of 821 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Phillip

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like about the place 1.no milk in room to have with coffee 2.no toilet roll on Holder 3 .no shuttle bus to the airport and at $172.00 a night not happy.
Stayed 1 night in Sep 2024

6/10 Okay

joanne

Stayed 1 night in Aug 2024

6/10 Okay

joanne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Giod location. Has potentual. Due to short staff cleaning not up to standard.
Stayed 1 night in Aug 2024

2/10 Terrible

melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
when i booked it was for deluxe room i got family Room for 7 days, the noisy was horrible the locals was having a fight no manager to control it , the bed had hair over it no shower gel , the other 2 spare beds was dirty. felt like my bed was itchy every night worse hotel was the worst wish to get my money back
Stayed 7 nights in Aug 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport. Large room. Nice fans
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Liked: Staff & service, room comfort
Great place to stay in Cairns
Lovely place to stay and very convenient to the hospital that I needed to visit. Very convenient to shops, eateries and the main areas of Cairns! A quick walk to the lovely walk along the foreshore.
Stayed 2 nights in Aug 2024

4/10 Poor

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Location near the airport was handy but it is in the direct flight path of all aircraft. The room smelt unpleasant and was dirty. The curtains were hanging off the track. The fridge leaked. Not at all good value for money.
Stayed 1 night in Aug 2024

8/10 Good

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only overnight. Very pleasant. would stay there again.
Stayed 1 night in Aug 2024

6/10 Okay

Kathleen

Liked: Cleanliness, staff & service
Fortunately I contacted them to remind them I would be checking in later then 5:00 so they gave me instructions on how to get my key. Had I not I would not have been able to get into my room. The hotel is older. All the soaps were empty but the room was clean
Stayed 1 night in Aug 2024

6/10 Okay

Nicole

Travelled with family
Liked: Staff & service
The room stunk of cigarettes and tobacco. The curtains were really dirty.
Stayed 1 night in Aug 2024

8/10 Good

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other guests quite noisy
Stayed 7 nights in Jul 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property manager was great. Very clean.
Stayed 1 night in Jul 2024

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely helpful proprietors who made us feel very welcome. They bent over backwards to help. The room was very comfortable.
Stayed 1 night in Jul 2024

2/10 Terrible

John

Disliked: Staff & service
Stayed 1 night in Jul 2024

2/10 Terrible

Roger

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place was not as advertised. The hot tub has been broken for a long time, pool is locked, there is no breakfast or coffee and the shuttle does not run to town as advertised. (It only runs on certain days of the week to the airport and only in the morning.) The smell of cigarettes in our room and in the hallways was overwhelming and the neighborhood was dirty. It was a waste of our money and we wish we had stayed elsewhere.
Stayed 2 nights in Jul 2024

4/10 Poor

Murray

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room rates were reasonable. We didnt like the shower above a plastic bath as this is a hazard for all ages. The unit needed a complete upgrade. The room was only serviced every 4 days and was extremely dusty. You could write your name in the dust on the tv cabinet. We had to wash all the cutlery and plates before we used them as they were filthy. The hotel policy was that when the tenant leaves they had to clean this stuff or be charged extra. Not good enough in our opinion.
Stayed 9 nights in Jul 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Bit noisy in the area. Very helpful staff.
Stayed 1 night in Jul 2024

8/10 Good

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new managers were very helpful, friendly & made their guests feel at home.
Stayed 10 nights in Jul 2024

8/10 Good

Maya

Liked: Staff & service, amenities, property conditions & facilities
We booked the double queen bed room which was lovely for my friend and I.
Stayed 1 night in Jul 2024

8/10 Good

judith, mt molloy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to hospital Noisy clients coming arriving late
Stayed 1 night in Jul 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled clean upon entry,the jet tub was relaxing,which is what my wife loves sitting in and the reason why we’ve been back multiple times and will most definitely be returning to Reef Palms.Special thanks to the female staff member who went above and beyond (06/07/24) to sort out a couple of minor issues we had which made our stay even more enjoyable and comfortable.Thank you.
Stayed 1 night in Jul 2024

6/10 Okay

Susan

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room and hotel is very dated. We had paint peeling off the wall and the tv had something weird on it but we didnt watch it so it didn’t matter. However the room was clean and specifically the beds and bathroom.
Stayed 2 nights in Jul 2024

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness
Used this property as a one night stay before heading to Port Douglas. Received an email advising to call if we were arriving after 7pm and when I called found them to be very dismissive. Check in took a while. Had to turn off fridge to sleep as it made a noise that sounded like there was a cicada/cricket in the room. Pillows were so uncomfortable I ended up using one of the cushions. On check out rang both the bells but no one came so just left key on the desk.
Stayed 1 night in Jul 2024

6/10 Okay

Emma

Travelled with family
Disliked: Cleanliness
Good motel in excellent location to ocean front. Lovely pool. Helpful staff...room was very dirty and carpet in such a humid environment gave the room a certain aroma of dampness
Stayed 1 night in Jun 2024

6/10 Okay

John

Stayed 5 nights in Jun 2024