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Hotel Riu Dunamar - All Inclusive

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Dunamar - All Inclusive

Aerial view
6 bars/lounges, 2 swim-up bars, poolside bar
5 outdoor pools, pool umbrellas, pool loungers
Lobby
Free minibar, in-room safe, individually decorated, desk

Reviews

8.2 out of 10

Very good

Popular amenities

  • Hot tub
  • Bar
  • Spa

Explore the area

Map
Blvd. Costa Mujeres, Costa Mujeres, QROO, 77720
  • Playa Mujeres Golf Club
    10 min drive
  • Punta Sam Ferry Terminal
    11 min drive
  • Mujeres Beach
    18 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    50 min drive

Room options

View all photos for Double Room, Partial Ocean View (B2C-CAN)

Free minibar, in-room safe, individually decorated, desk

Double Room, Partial Ocean View (B2C-CAN)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Connecting Rooms (B2C-CAN)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room, Connecting Rooms (B2C-CAN)

  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Standard Double Room (B2C-CAN)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room (B2C-CAN)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Ocean View (B2C-CAN)

Free minibar, in-room safe, individually decorated, desk

Double Room, Ocean View (B2C-CAN)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Oceanfront (B2C-US)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room, Oceanfront (B2C-US)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (B2C-CAN)

Free minibar, in-room safe, individually decorated, desk

Suite (B2C-CAN)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CAN)

Free minibar, in-room safe, individually decorated, desk

Family Suite, 2 Bedrooms (B2C-CAN)

  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

View all photos for Standard Double Room, Oceanfront (U)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room, Oceanfront (U)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (C)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room (C)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Ocean View (C)

Free minibar, in-room safe, individually decorated, desk

Double Room, Ocean View (C)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (C)

Free minibar, in-room safe, individually decorated, desk

Family Suite, 2 Bedrooms (C)

  • 70 sq m
  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

View all photos for Double Room, Partial Ocean View (C)

Free minibar, in-room safe, individually decorated, desk

Double Room, Partial Ocean View (C)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (C)

Free minibar, in-room safe, individually decorated, desk

Suite (C)

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Connecting Rooms (C)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room, Connecting Rooms (C)

  • 36 sq m
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Double Room, Partial Ocean View (L)

Free minibar, in-room safe, individually decorated, desk

Double Room, Partial Ocean View (L)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (L)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room (L)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (L)

Free minibar, in-room safe, individually decorated, desk

Family Room (L)

  • 70 sq m
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Double Room, Ocean View (L)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room, Ocean View (L)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (M)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room (M)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (L)

Free minibar, in-room safe, individually decorated, desk

Suite (L)

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (M)

Free minibar, in-room safe, individually decorated, desk

Double Room, Ocean View (M)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (M)

Free minibar, in-room safe, individually decorated, desk

Double Room, Partial Ocean View (M)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (E)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room (E)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, 2 Bedrooms (B2C-US)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (E)

Free minibar, in-room safe, individually decorated, desk

Double Room, Partial Ocean View (E)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, 2 Bedrooms (U)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room, 2 Bedrooms (U)

  • 36 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (M)

Free minibar, in-room safe, individually decorated, desk

Suite (M)

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (M)

Free minibar, in-room safe, individually decorated, desk

Family Suite, 2 Bedrooms (M)

  • 70 sq m
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Double Room, Partial Ocean View (U)

Free minibar, in-room safe, individually decorated, desk

Double Room, Partial Ocean View (U)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (U)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room (U)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

Free minibar, in-room safe, individually decorated, desk

Family Suite, 2 Bedrooms (U)

  • 70 sq m
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Double Room, Ocean View (U)

Free minibar, in-room safe, individually decorated, desk

Double Room, Ocean View (U)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (U)

Free minibar, in-room safe, individually decorated, desk

Suite (U)

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Free minibar, in-room safe, individually decorated, desk

Family Suite, 2 Bedrooms (B2C-US)

  • 70 sq m
  • Sleeps 5
  • 4 Twin Beds

View all photos for Suite (B2C-US)

Free minibar, in-room safe, individually decorated, desk

Suite (B2C-US)

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Partial Ocean View (B2C-US)

Free minibar, in-room safe, individually decorated, desk

Double Room, Partial Ocean View (B2C-US)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (B2C-US)

Free minibar, in-room safe, individually decorated, desk

Double Room, Ocean View (B2C-US)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (B2C-US)

Free minibar, in-room safe, individually decorated, desk

Standard Double Room (B2C-US)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Exterior

Occidental Costa Cancún All Inclusive

Pool
Breakfast included
All-inclusive
Spa
3.9 out of 5, Good, (2366)
The price is AU$398
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Occidental Costa Cancún All Inclusive

About the area

Costa Mujeres

Located in Costa Mujeres, Hotel Riu Dunamar - All Inclusive is by the ocean, within a 15-minute drive of Playa Mujeres Golf Club and Punta Sam Ferry Terminal. .This all-inclusive property is 9.5 mi (15.2 km) from Ultramar Ferry Puerto Juárez and 10.6 mi (17.1 km) from Isla Mujeres Ferry Terminal.

What's nearby

  • Playa Mujeres Golf Club - 10 min drive
  • Mujeres Beach - 18 min drive
  • Isla Mujeres Ferry Terminal - 88 min drive
  • Miguel Hidalgo - 89 min drive
  • Dolphin Discovery - 94 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Isla Blanca - ‬7 min drive
  • ‪So Cal Gourmet Food Emporium - ‬4 min drive
  • ‪Flavors - ‬5 min drive
  • ‪Mar - ‬5 min drive
  • ‪Braza Grill - ‬4 min drive

About this property

Hotel Riu Dunamar - All Inclusive

Family-friendly fun at the beach, with 5 outdoor pools
Hotel Riu Dunamar - All Inclusive offers 740 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Each accommodation is individually decorated. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Massages are available on the beach and in the spa; other services include facials and body treatments. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 740 individually decorated guestrooms, featuring free minibar items and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Partially open bathrooms with showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a nightclub, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at Isla Mujeres, one of the property's 5 restaurants. When you are in need of a refreshing drink, visit the poolside bar or one of 6 bars/lounges, or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Costa Mujeres? This property has 1378 square feet (128 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Isla Mujeres - This buffet restaurant serves breakfast, lunch, and dinner.
Kulinarium - This restaurant serves dinner only. Open daily.
Pompeya - This buffet restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Bamboo - This buffet restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Las Brasas - This steakhouse serves dinner only. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Scuba-diving lessons
Snorkeling

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 5 restaurants
  • 2 swim-up bars, 6 bars/lounges and 1 poolside bar
  • Coffee/tea in a common area

Restaurants on site

  • Isla Mujeres
  • Kulinarium
  • Pompeya
  • Bamboo
  • Las Brasas

Things to do

  • 5 outdoor pools
  • Fitness classes
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Scuba diving
  • Shopping
  • Snorkelling
  • A hot tub
  • Steam room
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Corner/local shop
  • Playground
  • Separate living room
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Conference space (1378 square feet)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas

Spa

  • 2 treatment rooms
  • Body treatments
  • Facials
  • Massage - on the beach
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • This property does not have any lifts

More

  • 100% renewable energy
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathroom (partially open)
  • Eco-friendly toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Free minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Energy-saving switches
  • Individually decorated
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 31.12 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
All-inclusive property Riu Dunamar All Inclusive Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive Costa Mujeres
Costa Mujeres Riu Dunamar All Inclusive All-inclusive property
All-inclusive property Riu Dunamar All Inclusive Costa Mujeres
Costa Mujeres Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive Costa Mujeres
All-inclusive property Riu Dunamar All Inclusive
Riu Dunamar All Inclusive
Hotel Riu Dunamar - All Inclusive Costa Mujeres
Hotel Riu Dunamar - All Inclusive All-inclusive property

Hotel Riu Dunamar - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 627 out of 1330 reviews" "
Rating 8 - Good. 354 out of 1330 reviews" "
Rating 6 - Okay. 181 out of 1330 reviews" "
Rating 4 - Poor. 84 out of 1330 reviews" "
Rating 2 - Terrible. 84 out of 1330 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

TaChandra Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited this property for my birthday. The staff was kind but the people visiting were unkind and rude which had nothing to do with the property. It was the first time as a solo traveler I encountered this throughout the whole property and it’s unwelcoming to feel that type of prejudice as a traveler to a foreign country. The balcony was nice to sit and be in solitude and I can listen to the waves and even hear the nightly events. The property is far away from everything and to leave or venture out you will need to take a taxi. The only recommendation I have is to add umbrellas, tents, and maybe cabanas on the beach bc it’s so hot and the beautiful palm trees don’t provide a lot of coverage. There was an event every night and food easily available and cooked well. I received beautiful pastries for my birthday and a kind note. The property is well kept and clean.
Stayed 4 nights in Sep 2024

10/10 Excellent

Martine

Stayed 4 nights in Aug 2024

8/10 Good

Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property overall was pretty well kept and clean. There was some garbage occasionally in the halls (ie. empty cup) or dirty plates by the rooms. The staff were extremely accommodating, friendly and always had a smile on their face. They always made sure our drinks were filled and one guy nicely came back with an ice bucket and a bottle of both white wine and prosecco. The food was good, brunch/breakfast by far was the best. The Japanese place was not great and would definitely avoid going there. The italian place, pompeya, was ok. Overall the grounds were beautiful, the people were extremely friendly, but the the food was subpar.
Stayed 3 nights in Sep 2024

8/10 Good

Anelis

Stayed 4 nights in Aug 2024

10/10 Excellent

Racquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Zulit

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 7 nights in Aug 2024

10/10 Excellent

liliane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Perla

Stayed 3 nights in Aug 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

maricel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2024

4/10 Poor

Leslian Vallejo

Liked: Staff & service
Stayed 7 nights in Aug 2024

10/10 Excellent

CARMEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

2/10 Terrible

Kostanca

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very dirty. Stuff they don’t help you and don’t show up when you ask for towels . Flyes and bugs dancing in top of the food . We got food poison the second day . We got massage and they charge us double that they said . Was to late when we saw the bank because we left the resort 3 days early than supost to leave . All of us they got sick so bad and we pay tikets to go back home . Was a bad experience and never I will step to Riu again .
Stayed 7 nights in Aug 2024

10/10 Excellent

Acela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the variety of restaurants and a variety of foods.
Stayed 2 nights in Jul 2024

4/10 Poor

Dariush, Reseda

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Limited variety of food, and the all-day menu was the same. The location is far from the city and any stores. The pool was not clean, and my 4-year-old son had eye problems due to the water pollution.
Stayed 6 nights in Aug 2024

10/10 Excellent

LOODJINA

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place to stay
Stayed 4 nights in Aug 2024

10/10 Excellent

Tatum

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great family resort
Stayed 4 nights in Aug 2024

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

Lola

Travelled with family
Drinks were terrible.
Stayed 3 nights in Aug 2024

4/10 Poor

JO ANN, Houston

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
I have been to many Rius in different countries. And have been to all the Rius on Cancun strip. Also the RIU latino which isn't too far from this RIU dunamar. All I can say is the dunamar was by far the WORST experience. The night time front desk staff and steakhouse Door staff are rude!! The staff around the pool and beach were pretty much non existing. Which was so weird for a RIU! They only had a guy walking around with a white cart handling 4 pools. The food was also very underwhelming. The restaurants will give out clickers for about 1 hour and then tell you they are completely reserved for the whole night. So if you want to eat at a restaurant please be there by 7pm. Or you will eat at the buffet that serve the same exact thing every night. The nightly shows were an absolute JOKE! The worst I have ever seen. The dancers were ametur, low energy, never in sync. This was such anheadr break for us because we normally rate RIU hotels higher then others bases on the entertainment. And it was just BAD at this hotel. If you're looking to stay here. Please reconsider. I promise the ones on the Cancun strip are better!!
Stayed 5 nights in Jul 2024

10/10 Excellent

Christopher

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They put on great family friendly shows that also was equally to adult entertainment. Didn’t like they didn’t have umbrella on the beach with the chairs. But made due a moved the chairs with the shade of the palm trees.
Stayed 5 nights in Aug 2024

8/10 Good

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Alejandro

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 5 nights in Jul 2024

4/10 Poor

Shavonda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff were rude the entire trip. The phones did not work in the rooms. The customer service was horrible. When I tried to complain about cigarettes smells in the room, no towels, no phone service, I was treated very nasty by the front desk staff.
Stayed 5 nights in Jul 2024

8/10 Good

Justin

Stayed 4 nights in Jul 2024