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Best Western Pontypool Metro Hotel

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Pontypool Metro Hotel

Bar (on property)
Standard Room, 2 Single Beds, Accessible, Non Smoking
Exterior
Bar (on property)
Lounge

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry

Explore the area

Map
Lower Mill Field, Pontypool, Wales, NP4 0XB
  • Pontypool Park
    14 min walk
  • Llanfrechfa Grange Hospital
    6 min drive
  • Celtic Manor Resort Golf Club
    14 min drive
  • Cardiff (CWL-Cardiff Intl.)
    55 min drive

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking

Family Room, 1 Double Bed, Non Smoking | Room amenity

Family Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Accessible, Non Smoking

Room amenity

Standard Room, 2 Single Beds, Accessible, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

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About the area

Pontypool

A stay at Best Western Pontypool Metro Hotel places you in the heart of Pontypool, within a 5-minute drive of Pontypool Park and Shell Grotto. .This hotel is 11.6 mi (18.7 km) from Brecon Beacons National Park and 2.7 mi (4.3 km) from Grosmont Castle.

What's nearby

  • Pontypool Park - 14 min walk - 1.2 km
  • Llanfrechfa Grange Hospital - 6 min drive - 6.3 km
  • Celtic Manor Resort Golf Club - 14 min drive - 17.5 km
  • International Convention Centre Wales - 15 min drive - 17.5 km
  • Big Pit National Coal Museum - 15 min drive - 13.6 km

Getting around

  • Pontypool & New Inn Station - 12 min walk
  • Cardiff International Airport (CWL) - 55 min drive

Restaurants

  • ‪McDonald's Pontypool - ‬1 min walk
  • ‪Shaheen Tandoori - ‬3 min drive
  • ‪Subway - ‬1 min walk
  • ‪The Open Hearth - ‬5 min drive
  • ‪KFC - ‬1 min walk

About this property

Best Western Pontypool Metro Hotel

Pontypool hotel in Pontymoile with a 24-hour business center and a 24-hour front desk
Best Western Pontypool Metro Hotel offers 53 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with digital channels.

This Pontypool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Stay in one of 53 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area.
Grab a bite to eat at Lounge Area, a diner which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Continental breakfasts are available daily from 7 AM to 9 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7 AM and 9 AM.
Lounge Area - This diner serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Starbucks - Onsite coffee shop.
Room service (during limited hours) is available.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee daily 7 AM–9 AM: GBP 8.50 per person
  • 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Lounge Area
  • Starbucks

Family friendly

  • Laundry facilities

Conveniences

  • Front-desk safe
  • Newspapers in reception
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Assistive listening devices available
  • Step-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV/satellite channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately GBP 8.50 per person
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Best Western Pontypool Metro Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 497 out of 957 reviews" "
Rating 8 - Good. 353 out of 957 reviews" "
Rating 6 - Okay. 62 out of 957 reviews" "
Rating 4 - Poor. 22 out of 957 reviews" "
Rating 2 - Terrible. 23 out of 957 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Bronwen

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Very helpful reception staff...
The reception staff very friendly and helpful... Room was comfortable. But the bathroom needed a good clean.. Especially the shower curtain was dirty and disgusting....
Stayed 1 night in Aug 2024

10/10 Excellent

James

Stayed 1 night in Aug 2024

10/10 Excellent

Bridget

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was really good and will be back
Stayed 3 nights in Aug 2024

10/10 Excellent

Regan

Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, clean, friendly staff 👍
Small old-school but very clean hotel. Really friendly, helpful staff. Highly recommend. Only marked down as the room was very hot as no Aircon but this is very typical for a UK hotel.
Stayed 1 night in Aug 2024

10/10 Excellent

Helen

Stayed 2 nights in Aug 2024

8/10 Good

Andy

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice hotel for overnight stay did what I required to do. Couple of things however did put me off a possible return. Firstly went to sit outside reception on tables provided waiting for taxi a big rat came down the perimeter fence due to the rubbish bins from neighbouring business (KFC). Secondly room provided was twin room which I shared with another person only had one cup and the bathroom had quite ugly looking load of rust on towel rails this should be tided up. Overall good night's sleep in pleasent area.
Stayed 1 night in Aug 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Terry, Halifax

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Business trip nice stay
Stayed 4 nights in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great room. Didn't try breakfast but that looked good or it has McDonalds and KFC very close. Pillows were awful and the shower was useless, little things that let the hotel down in competition with other hotels that have got these things right.
Stayed 1 night in Jul 2024

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 4 nights in Jul 2024

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely overnight stay, will definitely use Best Western again
Stayed 1 night in Jul 2024

4/10 Poor

Thomas

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Good for evening was poor choice on menu ie pizza or microwave meals
Stayed 1 night in Jul 2024

6/10 Okay

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for one night
I missed that there wasn’t a restaurant on site but luckily there was one across the roundabout
Stayed 1 night in Jun 2024

8/10 Good

Sam

Stayed 2 nights in Jul 2024

10/10 Excellent

Omar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Nice comfortable hotel
Stayed 2 nights in Jul 2024

8/10 Good

stephen

Stayed 1 night in Jul 2024

8/10 Good

Warren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The housekeeping was really good.staff appeared to be polite and knowledgeable.
Stayed 2 nights in Jul 2024