I booked this hotel specifically requesting a room with a balcony and a view. When I checked in, I was given neither. I spoke with the concierge to have my room rebooked, and they told me there were no available rooms. Out of curiosity, I called the front desk again later — and was told a room was available, but for an additional charge. That was very upsetting since my original request had been ignored.
Things went downhill from there. I was harassed via multiple texts, calls, and emails by hotel staff about an alleged noise violation. This was disturbing, as it made me feel like there were listening devices in the room. I was never informed of any such monitoring, which is incredibly unsettling.
Later, I was told that my new room was ready, but no one notified me properly. When I followed up, they confirmed it was ready, so I packed up all my things — including my dog and luggage — and moved to the new room, only to find the door wouldn’t open. I called for help and was told to “just push hard.” I struggled for nearly 30 minutes in the hallway before finally managing to get inside on my own.
The new room had a view of the street — still not what I requested — and the shower made loud screeching noises that somehow didn’t seem to trigger their so-called noise detection system.
Overall, this stay was stressful, chaotic, and anything but relaxing. I struggle with anxiety, and this experience made it significantly worse. I came here hoping to unwind, but that didn’t happen.