Due to a lightning strike at our apartment complex, during tropical storm Debby, our building's fire alarm was set off. We decided to get a hotel room for the night. In the wind and rain, we checked in only to be told the room was on the 3rd floor and the elevator wasn't working. When I explained to the front desk clerk, my mom is in her late 70's with a bad knee, not able to do stairs, she told me I would have to take it up with Hotels.com for a refund, there's nothing she could do. By the time we got my cat out of the car and into the room, we were soaking wet. There wasn't a hair dryer in the room, the mirror was smeared, there was only one plastic covered cup, one bed had a mattress cover in place of a blanket. Just wasn't a good experience.