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Rating 10 - Excellent. 311 out of 599 reviews
10 - Excellent
311
Rating 8 - Good. 205 out of 599 reviews
8 - Good
205
Rating 6 - Okay. 61 out of 599 reviews
6 - Okay
61
Rating 4 - Poor. 18 out of 599 reviews
4 - Poor
18
Rating 2 - Terrible. 4 out of 599 reviews
2 - Terrible
4
8.8/10
Cleanliness
8.8/10
Staff & service
8.8/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
8/10 Good
Ange
Travelled with family
12 Jan 2025
Liked: Cleanliness, staff & service, amenities
Clean property. Friendly staff.
We stayed in the “superior” 2 bed apartment. I would definitely call it “standard” not superior. Photos online were NOT of the correct apartment. They showed the 1 bed superior which had been renovated. The 2 bed has much smaller kitchen & bathroom than pictured and was decorated in 1980. Not new decor. One of the single beds had a badly broken spring- unable to sleep on. The staff changed it out to new beds that day. Quick service. We were a little bit disappointed with the amount we paid for superior only to receive “standard”, however it was clean & close to the beach, restaurants & shopping.
This is the 2nd time stay and would certainly recommend, so close to shopping transport and the beach. We were upgraded to a bigger room and the view was beautiful
After our flights were cancelled (twice) Kathy and the team were very kind to let us stay an extra night
We will be returning and will recommend the Neptune to friends and family
Thank-you Neptune
It was a good stay a little bit older place but was clean had every thing you needed price was good and the location is 5 stars very close to Pacific Fair the biggest shopping centre in the Gold Coast and are handy to Light rail and walking distance to the casino.
Unfortunately the room wasnt very clean, dirty marks on doors in bathroom and walls, could hear noise from other units and animals barking, but nice units and very good security
Apartment was clean and close to restaurants and shops. I was disappointed that there was no aircon in the bedroom. Also we were given only 2 towels per couple. When asking for more towels at reception we were told it was a self contained unit and that we need to wash our towels. I didn’t come on holidays and pay the money for the apartment to do washing. Plus what were we going to use whilst we washed them. We had to pay extra for more towels. This is ridiculous for the money we paid. Also we didn’t have access to pool towels as reception closed at Midday Sunday. However the sign said 5pm.
The apartment was a great size, with a balcony. Pool, spa and sauna, tennis courts on the grounds, plus a cafe. Staff were very friendly and helpful, and Pacific Fair, the beach and the casino were very close, as well as the light rail.
Very disheartening and disappointing stay, could not sleep 1 night because of the disgusting smell from prawn heads hidden behind the washing machine of the property which was not cleaned before we checked in the property.