2/10 Terrible
carol ann D., Morris
15 Dec 2024
Disliked: Cleanliness
Moldy beach palace
It was the worst experience ever. The unit front door did not close without extremely rough slamming which can’t easily be performed by a handicapped person. Did have elevator but nothing else was handicapped user friendly including both the front door and slider. Although the unit appeared clean with nice fresh towels and bed linens there was a terrible moldy odor. We did have to turn the heat on so possible that the heating system was the culprit. I called the host Kari and explained that I could not tolerate the smell and allergic response to whatever was in the air. He told me that he would contact vrbo to give me a refund as we vacated before 11 am and were only there 12 hrs. This never happened and after 4 calls to vrbo claims I am still on hold.
I can overlook not having a microwave that isn’t functional a difficult to maneuver egress and regress (unsafe) and even stained curtains. But if you have an immediate persistent respiratory issue while inside a property and notify a host immediately it should be a non issue.
carol ann D.
Stayed 5 nights in Dec 2024