First of all, to be fair, the staff was very professional and helpful.
Unfortunately, beyond that, the hotel has little to recommend itself. Back in its day it was probably quite nice, but it definately shows its age now. The room was tiny and very run down-photos were not representative. It was also noisy. Manila traffic downtown never really quits, and even from the 6th floor, there was almost constant horn and engine noise. On top of all was the annoyance of having to buy internet service. I only spent a few hours before coming to the conclusion that I would not be comfortable in this hotel, and checked into a different one. Lesson learned from this: Do not cut corners on hotels if you stay in Manila.