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The Ritz-Carlton Key Biscayne, Miami

5.0 star property

Photo gallery for The Ritz-Carlton Key Biscayne, Miami

On the beach, beach cabanas, sun-loungers, beach umbrellas
Bar (on property)
2 outdoor pools
Meeting facility
On the beach, beach cabanas, sun-loungers, beach umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Pet-friendly
  • Housekeeping

Explore the area

Map
455 Grand Bay Dr, Key Biscayne, FL, 33149
  • Key Biscayne Beaches
    ‪1 min walk‬
  • Port of Miami
    ‪18 min drive‬
  • Ocean Drive
    ‪23 min drive‬
  • Miami, FL (MIA-Miami Intl.)
    ‪34 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking, Resort View

Premium bedding, down duvets, pillow-top beds, minibar

Room, 2 Double Beds, Non Smoking, Resort View

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, Oceanfront

Premium bedding, down duvets, pillow-top beds, minibar

Executive Suite, 1 Bedroom, Oceanfront

  • 74 sq m
  • Beach view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking, Bay View (Balcony)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Non Smoking, Bay View (Balcony)

  • 39 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Partial Ocean View

  • 39 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Resort View (Balcony)

Room, 1 King Bed, Non Smoking, Resort View (Balcony)

Room, 1 King Bed, Non Smoking, Resort View (Balcony)

  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, minibar

Classic Room, 1 King Bed (Mobility Accessible, Tub)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Oceanfront (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Balcony, Oceanfront (Mobility Accessible, Roll-In Shower)

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed with Sofa bed, Oceanfront

Premium bedding, down duvets, pillow-top beds, minibar

Club Suite, 1 King Bed with Sofa bed, Oceanfront

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Ocean View

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 Bedroom, Ocean View

  • 86 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Double Bed, Oceanfront

Flat-screen TV, video game console, Netflix, iPod dock

Club Suite, 1 Double Bed, Oceanfront

  • 163 sq m
  • Ocean view
  • Sleeps 7
  • 1 Double Bed

View all photos for Studio, 1 King Bed, Ocean View

Coffee/tea maker

Studio, 1 King Bed, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 Bedroom, Oceanfront

  • 86 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed, Balcony, Resort View (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Balcony, Resort View (Mobility Accessible, Tub)

  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Balcony, Bay View (Mobility Accessible, Roll-In Shower)

  • 39 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Oceanfront

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Balcony, Oceanfront

  • 39 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Balcony, Partial Ocean View (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, minibar

Executive Suite, 1 Bedroom, Balcony, Partial Ocean View (Mobility Accessible, Tub)

  • 74 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed, Balcony, Bay View (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Balcony, Bay View (Mobility Accessible, Tub)

  • 39 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Balcony, Partial Ocean View

Premium bedding, down duvets, pillow-top beds, minibar

Executive Suite, 1 Bedroom, Balcony, Partial Ocean View

  • 74 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Studio, Smoking, Resort View

Studio, Smoking, Resort View

Studio, Smoking, Resort View

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Studio, 2 Double Beds, Smoking, Ocean View

Studio, 2 Double Beds, Smoking, Ocean View

Studio, 2 Double Beds, Smoking, Ocean View

  • 39 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking, Partial Ocean View

Premium bedding, down duvets, pillow-top beds, minibar

Room, 2 Double Beds, Smoking, Partial Ocean View

  • 39 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Bay View

Premium bedding, down duvets, pillow-top beds, minibar

Room, 2 Double Beds, Non Smoking, Bay View

  • 39 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Oceanfront

Premium bedding, down duvets, pillow-top beds, minibar

Club Room, 2 Double Beds, Oceanfront

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Oceanfront

Premium bedding, down duvets, pillow-top beds, minibar

Club Room, 1 King Bed, Oceanfront

  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Resort View

Flat-screen TV, video game console, Netflix, iPod dock

Suite, 1 Bedroom, Resort View

  • 74 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Presidential Suite, 1 Double Bed, Balcony, Oceanfront

Presidential Suite, 1 Double Bed, Balcony, Oceanfront

Presidential Suite, 1 Double Bed, Balcony, Oceanfront

  • 245 sq m
  • Ocean view
  • Sleeps 7
  • 1 Double Bed

View all photos for Classic Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Classic Room, 1 King Bed, Non Smoking

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront Key Biscayne Suite 2 Bedroom 1 King and 2 Double Club Access

Premium bedding, down duvets, pillow-top beds, minibar

Oceanfront Key Biscayne Suite 2 Bedroom 1 King and 2 Double Club Access

  • 163 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 2 Double Beds, Oceanfront

Premium bedding, down duvets, pillow-top beds, minibar

Room, 2 Double Beds, Oceanfront

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Key Biscayne

With a stay at The Ritz-Carlton Key Biscayne, Miami in Key Biscayne, you'll be 9.6 mi (15.5 km) from Bayside Marketplace and 9.8 mi (15.7 km) from Kaseya Center. .This beach resort is 10.8 mi (17.4 km) from Port of Miami and 12.8 mi (20.6 km) from University of Miami.
View more Resorts in MiamiOpens in a new window

What's nearby

  • Key Biscayne Beaches - 1 min walk - 0.1 km
  • Bill Baggs Cape Florida State Park - 3 min drive - 1.9 km
  • Bayside Marketplace - 16 min drive - 15.6 km
  • Port of Miami - 18 min drive - 17.5 km
  • Ocean Drive - 23 min drive - 23.8 km

Getting around

  • Eighth Street Metromover Station - 14 min drive
  • Hialeah Market Station - 23 min drive
  • Miami Intl. Airport (MIA) - 34 min drive

Restaurants

  • ‪The Ritz-Carlton Club, Lounge - ‬1 min walk
  • ‪Milanezza - ‬12 min walk
  • ‪Starbucks - ‬14 min walk
  • ‪La boulangerie - ‬12 min walk
  • ‪Novecento - ‬13 min walk

About this property

The Ritz-Carlton Key Biscayne, Miami

Luxury resort on the beach, with 2 outdoor pools
The Ritz-Carlton Key Biscayne, Miami offers 402 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. Pillowtop beds feature down comforters and premium bedding. Flat-screen televisions come with cable channels, video-game consoles, and pay movies. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, designer toiletries, and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Ritz-Carlton Spa has 21 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. Children under 17 years old are not allowed in the spa without adult supervision.
Make yourself at home in one of the 402 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Cable programming and video-game consoles are provided for your entertainment, while wireless internet access (surcharge) keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, outdoor tennis courts, and a sauna. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Lightkeepers, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Continental breakfasts are available daily from 7 AM to 11:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Key Biscayne? This resort has 30000 square feet (2787 square meters) of space consisting of conference space and meeting rooms.
Continental breakfasts are available for a surcharge and are served each morning between 7 AM and 11:30 AM.
The Ritz-Carlton Key Biscayne, Miami has 4 restaurants serving breakfast, lunch, and dinner.
Cantina Beach - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Dune Burgers On The Beach - This restaurant specializes in American cuisine and serves lunch and light fare. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 10.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Valet parking on site (USD 50 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily continental breakfast available 7 AM to 11:30 AM for a fee: USD 35 for adults and USD 19 for children
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cantina Beach
  • Dune Burgers On The Beach
  • Lightkeepers

Things to do

  • 11 outdoor tennis courts
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Gym
  • Hiking/biking trails
  • Hot tub
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 30,000 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Terrace

Full-service spa

  • 21 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet (84 centimetre high)
  • Lever door handles
  • Lift (165 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Magnifying mirror
  • Pool hoist on site
  • Portable hoist available
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • IPod dock
  • MP3 dock
  • Netflix
  • Pay films
  • Video game console

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 250.00 per accommodation, per stay, plus a one-time cleaning fee of USD 250.00
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 25 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per night
  • Resort fee: USD 54.24 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Phone calls
  • Pool access
  • Spa access
  • Hot tub access

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 35 for adults and USD 19 for children
  • Fee for in-room wireless internet: USD 10.95 per day (rates may vary)
  • Valet parking fee: USD 50 per night (in/out privileges)
  • Pet fee: USD 250.00 per accommodation, per stay plus USD 250.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The daily resort fee, included in the room rate, covers high-speed Internet access (2nd tier); use of beach chairs and umbrellas; daily beach activities, such as stand up paddle boards, floats, kayaks, and snorkel gear; 1-hour fitness class for up to 2 guests daily; access to the spa tub, sauna, and steam room at the spa: and unlimited in-room local and domestic long distance phone calls.

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 17 years old are not allowed in the spa without adult supervision

Property is also known as

Key Biscayne Miami Ritz-Carlton
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The Ritz-Carlton Key Biscayne, Miami Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 699 out of 1001 reviews
Rating 8 - Good. 173 out of 1001 reviews
Rating 6 - Okay. 64 out of 1001 reviews
Rating 4 - Poor. 38 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alon

Stayed 4 nights in Nov 2024

4/10 Poor

Erika

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not a Ritz experience. Our 5th floor always smelling food for the 6 nights we stay there, noisy balcony from the hotel air circulation. Service very poor. The worst of all was the fishing boat recommendation ...Therapy IV.... how can Ritz be envolver in a such fake fishing experience?! had booked myself a fishing boat before and it was a real experience .... because I trusted the hotel I decided to follow the concierge suggestion.... what a shame! I love Key Biscayne the beach is beautiful and I wish this hotel be renovated to bring us a real Ritz Carlton experience.

6/10 Okay

Cesar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Charles, Falls Church

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with outstanding service and top notch rooms. Family pool separate from lux adult pool. A welcome quiet resort for the couple who a romantic getaway.
Stayed 2 nights in Nov 2024

10/10 Excellent

Juan

Stayed 2 nights in Aug 2024

2/10 Terrible

Kristen

Stayed 1 night in Nov 2024

2/10 Terrible

Kristen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SKIP! no Ritz here!
This property is no longer Ritz level pr anywhere near it. Some of the staff were even RUDE, and it has the ammenities and service level of a DoubleTree. Very very poor.
Stayed 1 night in Nov 2024

10/10 Excellent

Colin

Stayed 2 nights in Oct 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Oct 2024

10/10 Excellent

Michael, New Orleans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, staff very accommodating. Would return
Stayed 4 nights in Oct 2024

4/10 Poor

Alberto

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Great hotel and half empty but I got a room in which someone had smoked looking to the exhaust fans of the kitchen making incredible noise. Terrible
Stayed 1 night in Oct 2024

4/10 Poor

Sandria

Disliked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Walter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old, but well maintained.
Stayed 4 nights in Oct 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, I want to thank Jesus at the front desk who was amazing! The hotel is beautiful and all staff are extremely friendly. I loved the pool, bed, room, and balcony. The beach is long but not wide. Still amazing!
Stayed 3 nights in Oct 2024

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is impeccable. Property is clean and maintained. Staff is very attentive to your needs and requests. The best in personalized service.
Stayed 3 nights in Oct 2024

6/10 Okay

Jared

Travelled with partner
Liked: Cleanliness, amenities
While i was happy with my stay, i was somewhat disappointed that the “gold standards of service” that i was always so impressed by was lacking. In every situation of walking throughout the hotel property I was always the one asking for assistance. And while i did get my answers (of service) i felt as if i was taking the employee away from something they would rather do. Upon leaving the hotel I was actually forced to go back and open the door for my wife as the “bellman” was standing at his podium reading something. When i asked for an extended check out - the young person types away and finally said “the best i can do for you is 2”. There was no question from her about our stay or if there was anything else she could do to make our stay better. With all of these little things - i can survive (at other hotels) but the reason why we chose the Rirz was due to their higher customer centric services. The only thing that made us believe we were at a higher end hotel was the prices for everything!
Stayed 2 nights in Oct 2024

10/10 Excellent

Waseem

Stayed 1 night in Sep 2024

6/10 Okay

Sigelfrido

Liked: Staff & service
The rooms wasn't what we expected from the Ritz
Stayed 1 night in Sep 2024

6/10 Okay

Daniel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location. Would stay there again. Only issue is the last night of our stay the air conditioning system was making lots of noise so we were forced to shut it off and sleep without AC for the night.
Stayed 3 nights in Sep 2024

10/10 Excellent

Gnel

Stayed 3 nights in Aug 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, clean, staff is great!
Stayed 1 night in Sep 2024

8/10 Good

Veronica

Stayed 5 nights in Aug 2024

10/10 Excellent

Giovan

Stayed 1 night in Sep 2024

2/10 Terrible

Martin

Travelled with family
Disliked: Staff & service
Terrible experiencia con bell boys
Llegamos con la familia y me vieron bajar las maletas los bell bits y solo se acercaron cuando vieron que ya había bajado yo mismo las maletas. Cabe destacar que era solo nuestro vehículo el que estaba. Simplemente estaba más bueno lo que estaban platicando que ayudarnos
Stayed 1 night in Aug 2024

8/10 Good

R Brock

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and the beach area was great. Resort is dated and needs a refresh
Stayed 4 nights in Aug 2024