Nairobi West accommodation with spa

Hotel food was amazing. We had problems with air. O ditto Ning which was fixed, and unfortunately leading shower. Hotel will fix and said they will upgrade us on our return visit April 15. Thank you

Very convenient location as it's easy to get anywhere within Westlands and literally walking distance from the Sarit Centre which has a ton of shops, banks and dining options.

Staff is great and very polite, friendly and helpful. Beautiful hotel and very clean.

Customer loyalty is lacking . I come regularly to your hotel and since I have to travel overnight and arrive early few hours before the checking , I have never once been offered breakfast nor a hot drink when you know your customer has had a tiring journey . You stuck to your policy ‘as one checks in at 12 you don’t qualify for a breakfast ! This for me is poor customer loyalty !

This was a wonderful property and the staff were outstanding

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