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This place is a great place to stay the staff really go all the way on assisting and being friendly. Fully recommended

I stayed at this hotel during a one-week solo trip to Panama and overall had a great experience. The staff were friendly and I was immediately greeted at the door upon arrival. The bellman was very attentive and eager to assist with my bags. Check-in was smooth and the room was exactly what I wanted (1 BR Suite with a city view). There were minor inconveniences I noticed but nothing that was make or break. My mini fridge was not working, and when I notified the front desk, it was replaced promptly. I also did not have a room service menu in my room and was told that one would be brought to me however, it never came. Also, an outlet in the bedroom was not working, but this did not significantly impact my stay. The hotel restaurant was nice and convenient for any time of day. The waitstaff were kind and patient with me when trying to order in Spanish (they were also bilingual). Usually, I was greeted upon entry, except for one day where it took 10 minutes for someone to acknowledge me. The restaurant was not busy then, so I'm not sure how that occurred. Overall, these were just minor inconveniences and I would love to stay at the Sortis again if given the opportunity.

This hotel is like my second home. I stay here every year and the whole staff is very friendly and I know them all!!! Excellent hotel!

Best place to stay and very affordable

Great value for the money.

Me encantó el servicio al cliente. Nos recogieron en el aeropuerto y al llegar, nos ofrecieron jugos y té en recepción.