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Piedra de Agua Hotel Boutique Palenque

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Piedra de Agua Hotel Boutique Palenque

Outdoor pool
Lobby
Terrace/patio
Suite, 1 King Bed, Terrace, Garden Area
Interior detail

Reviews

7.8 out of 10

Good

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pool
    Pool
  • Parking included
    Parking included
  • Spa
    Spa

Explore the area

Map
Carretera a las Ruinas Km. 2.5, Palenque, CHIS, 29960
  • Aluxes Eco Park
    1 min walk
  • Palenque National Park
    2 min drive
  • El Panchán
    5 min drive
  • Palenque, Chiapas (PQM-Palenque Intl.)
    13 min drive

Room options

View all photos for Basic Room, 1 Double Bed, Private Bathroom, Garden View

Basic Room, 1 Double Bed, Private Bathroom, Garden View

Basic Room, 1 Double Bed, Private Bathroom, Garden View

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Terrace, Garden Area

Suite, 1 King Bed, Terrace, Garden Area

Suite, 1 King Bed, Terrace, Garden Area

  • 35 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Private Bathroom, Garden Area

Suite, 2 Double Beds, Private Bathroom, Garden Area

Suite, 2 Double Beds, Private Bathroom, Garden Area

  • 35.0 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom, Garden Area

Superior Double Room, 2 Double Beds, Private Bathroom, Garden Area

Superior Double Room, 2 Double Beds, Private Bathroom, Garden Area

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Private Bathroom, Garden Area

Superior Room, 1 King Bed, Private Bathroom, Garden Area

Superior Room, 1 King Bed, Private Bathroom, Garden Area

  • 30.0 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Palenque

Located in Palenque, Piedra de Agua Hotel Boutique Palenque is in a national park, a 4-minute drive from Museo de Sitio Palenque and 5 minutes from El Panchán. .This spa hotel is 2.7 mi (4.3 km) from Palenque Archaeological Zone and 2.8 mi (4.6 km) from Museo Del Textil.

What's nearby

  • Aluxes Eco Park - 1 min walk - 0.1 km
  • Museo de Sitio Palenque - 4 min drive - 3.8 km
  • El Panchán - 5 min drive - 3.9 km
  • Palenque Archaeological Zone - 5 min drive - 4.3 km
  • Misol-Ha Waterfalls - 9 min drive - 9.3 km

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 13 min drive

Restaurants

  • ‪Restaurante Maya Cañada - ‬4 min drive
  • ‪Don Mucho - ‬3 min drive
  • ‪La Selva - ‬3 min drive
  • ‪Monte Verde Trattoria Pizzeria Italiana - ‬2 min drive
  • ‪Starbucks - ‬17 min walk

About this property

Piedra de Agua Hotel Boutique Palenque

Suburban hotel with a full-service spa and a 24-hour front desk
Piedra de Agua Hotel Boutique Palenque offers 20 accommodations with private plunge pools and complimentary bottled water. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.
An outdoor pool and a spa tub are on site.
The onsite spa has couples treatment room(s). Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology.
Treat yourself to a stay in one of the 20 guestrooms, featuring private plunge pools. Complimentary wireless internet access is available to keep you connected. Conveniences include coffee/tea makers and complimentary bottled water, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages and facials. You can take advantage of recreational amenities such as an outdoor pool and a spa tub. This hotel also features complimentary wireless internet access, gift shops/newsstands, and tour/ticket assistance.
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 7:30 AM to 11:00 AM for a fee.
Featured amenities include express check-in, express check-out, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free off-site parking within 66 ft
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–11:00 AM: MXN 150 for adults and MXN 150 for children
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Full-service spa
  • Outdoor pool
  • A hot tub

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • No lift (single-level property)
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bed sheets
  • Ceiling fan
  • Fan
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • In-room massage
  • Private plunge pool

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 200
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per stay, plus a deposit of MXN 500 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 26 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 150 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 80 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 500 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: MXN 200 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Pool access available from 7 AM to 10 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Piedra Agua Hotel Boutique Palenque
Piedra Agua Hotel Boutique
Piedra Agua Boutique Palenque
Piedra Agua Boutique

Piedra de Agua Hotel Boutique Palenque Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 43 out of 107 reviews" "
Rating 8 - Good. 32 out of 107 reviews" "
Rating 6 - Okay. 12 out of 107 reviews" "
Rating 4 - Poor. 9 out of 107 reviews" "
Rating 2 - Terrible. 11 out of 107 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Armando

Stayed 5 nights in Jan 2024

10/10 Excellent

Arnold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like it for been in the jungle and close to the main street that take you to palenque ruins.
Stayed 3 nights in Dec 2023

8/10 Good

Jorge

Stayed 4 nights in Nov 2023

10/10 Excellent

Douglas, London

Liked: Cleanliness
Stayed 2 nights in Jul 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Nesthor

Liked: Cleanliness, staff & service, property conditions & facilities
A great option to stay in Mérida downtown, walkable, great service, friendly staff and cute historical vintage building. Loved it!!
Stayed 1 night in Jul 2023

2/10 Terrible

Xavier

Stayed 1 night in Mar 2023

8/10 Good

Jean-Christian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super nice and the property charming, out of the way, and local.
Stayed 2 nights in Jan 2023

10/10 Excellent

Samanta

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, friendly staff, clean and cozy boutique hotel. Would def go back again

10/10 Excellent

lenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable y servicial, atención a los detalles y personalización del servicio

8/10 Good

Marc, Lake Country

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2022

10/10 Excellent

VERONICA

Liked: Staff & service, property conditions & facilities
Lugar mágico
Lugar increíble, lleno de detalles. Estaría padrísimo que tuviera un restaurante de comida típica para ya no salir.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Noisy.
Stayed 2 nights in Apr 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
very simple, no varm water at the washbasin, air conditioning only on high level, no button to swith off the light next to the bed, no varm water at all the second morning - very, very expensive for what it is postiv: nice ambience in the jungle
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. And dog friendly. Nice pool and gardens.
Stayed 1 night in Mar 2021

4/10 Poor

Miguel Eduardo

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Jose a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Excellent service and perfect location
Stayed 1 night in Jan 2021

2/10 Terrible

xiao

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived there, they didn’t even have our reservation. The room condition was horribly dirty, the coffee pot even worse. There was fungus in there. When they finally found our reservation which already passed 1 hour, we found that the tariff was almost double thru Expedia. We had a horrible stay there and we were totally disappointed with Expedia as well.
Stayed 1 night in Oct 2020

10/10 Excellent

Maarten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal spot to relax
very friendly staff, clean room and in general a very relaxed/zen atmosphere.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness
Good but needs a attention to details for price.
The hotel is small with individual casitas. The casitas are large, bed and bathroom a very good size and large terrace. The hotel is in the "jungle" so very little light gets in. Our room was damp with no way to air it out. The terrace could have been lovely to spend time on - however the built in "bath" did not look inviting - rusty chain and many leaves. The built in concrete couch did not have a cushion so very difficult to sit on - note - some other casitas had cushions - the hotel was not full - perhaps someone should have noticed. General impression - the hotel could be very good with a little more attention from the staff.
Stayed 2 nights in Jan 2020

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I highly recommend this hotel. Great and accommodating staff, nice and clean rooms, and a beautiful property.
Stayed 4 nights in Dec 2019

8/10 Good

Patti, Tulum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to unwind! We Will definitely be back, love the pool and the quietness of the rooms!
Stayed 1 night in Jul 2019

8/10 Good

Samuel

Liked: Cleanliness, staff & service, room comfort
Semana Santa Stay
We stayed at the hotel for a long holiday weekend to enjoy the Palenque ruins the nearby area. The hotel was well located, stylishly designed, and had excellent customer service throughout our stay. The only drawbacks were lack of air conditioning, wifi only in the lobby, and the lack of a restaurant.
Stayed 3 nights in Apr 2019